When I have clinic duty, I sit and pray that nobody comes in. And that is the longest couple of hours of my life.
The Last to Post-2nd Edition
- Thread starter ckckc2000
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When I have clinic duty, I sit and pray that nobody comes in. And that is the longest couple of hours of my life.
Tigger By The Tail
<font color=purple>Feels like a one legged man in
- Joined
- Apr 20, 2005
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- 3,733
It's amazing how bad customer service is nowadays with a lot of companies.
It seems most companies ship that function overseas so you can even speak to anyone who talks clear English
It really is crazy. First of all you never get a real person anymore. Just keep pressing buttons for the answers.
I can't even type the things that I would feel on the dis.
I would have moved myself into a hotel by now. I NEED my hot water.
It's a pity you can't get them to pay for the hotel, since it certainly appears to be their fault.
It seems most companies ship that function overseas so you can even speak to anyone who talks clear English
If you even get to talk to anyone at all.
She can't even get them to pay for shipping, I highly doubt they would fork over the money for a hotel.
Liz, whatever the brand of Hot water heater you have I need to know so I NEVER buy one of those.
It seems most companies ship that function overseas so you can even speak to anyone who talks clear English
It really is crazy. First of all you never get a real person anymore. Just keep pressing buttons for the answers.
And the companies that do it, say that the service is the same, and that people WANT the automated options!
I don't know who they talk to, but it certainly isn't me, because I detest the outsourced helpdesks, and have NEVER received the same level of service.
Yes, please let us know, even if a PM is needed. Ours are many years old, and due for replacement soon.
I had verizon out to my house on Friday because our phone was so full of static we couldn't use it. Well the guy fixed it and all was okay until Sunday when I realized that our phone was totally dead. So I call and hit all the prompts and finally get to a real person. Well she gives me some song and dance that the problem is not with their line it has got to be in the house and I have to go and unplug EVERYTHING in my house for 5 mins and than I should get my dail tone back.
I explained to her that Verizon has been at my neighbors house for the past two days and maybe something they did knocked out my line. Nope she insisted that the problem was due to an electrical short and I had to follow those steps first to get my dial tone back. I ask what to do if that doesn't work, oh call us back and we will have to set up and appointment to have someone come out.
I hang up NONE to happy, wait 5 mins and call back. That was a crock of bull. The guy comes out yesterday and says it was his fault he didn't splice the line long enough and when the other guy was out working on neighbors house he knocked the wire for mine.
Go figure. Stupid women, I wanted to call her back yesterday and give her a little talking to.
I explained to her that Verizon has been at my neighbors house for the past two days and maybe something they did knocked out my line. Nope she insisted that the problem was due to an electrical short and I had to follow those steps first to get my dial tone back. I ask what to do if that doesn't work, oh call us back and we will have to set up and appointment to have someone come out.
I hang up NONE to happy, wait 5 mins and call back. That was a crock of bull. The guy comes out yesterday and says it was his fault he didn't splice the line long enough and when the other guy was out working on neighbors house he knocked the wire for mine.
Go figure. Stupid women, I wanted to call her back yesterday and give her a little talking to.
And the companies that do it, say that the service is the same, and that people WANT the automated options!
I don't know who they talk to, but it certainly isn't me, because I detest the outsourced helpdesks, and have NEVER received the same level of service.
I CAN NOT STAND those automated services. Say your name, I am sorry I did not get that. Repeat your name. I am sorry I did not get that. Say your address, I am sorry I did not get that. Would you like to continue? Did you say "yes". One moment please.
Go figure. Stupid women, I wanted to call her back yesterday and give her a little talking to.
I would see if you could talk with her supervisor. Let that person know what poor customer service you received. Probably nothing will come of it, but you never know.
I CAN NOT STAND those automated services. Say your name, I am sorry I did not get that. Repeat your name. I am sorry I did not get that. Say your address, I am sorry I did not get that. Would you like to continue? Did you say "yes". One moment please.
I am with you on that! I do not understand why companies think it's good, when everyone seems to hate them!
Kevin thinks he is last.
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