The July 17-20th shutdown is over. Everything is Great Now!

[MakiraMarlena]

Ah yes, but it doesn’t say when on the 20th it will be completed.

need to do a cancellation and a booking, so

 

[hcortesis]

I need to make a reservation today, is there any point in calling MS if the website is down?

While the website is down, M.S. is training on the new system.

 

[CvilleDiane]

While the website is down, M.S. is training on the new system.

Can they leak some training for us? I want to know if anything new is coming!

 

[n2mm]

I expect the phone lines will be worse than ever today. Hope they just put a message on it.

 

[bobbiwoz]

I expect the phone lines will be worse than ever today. Hope they just put a message on it.

Maybe the message will be to leave a call back number!

 

[zavandor]

I expect the phone lines will be worse than ever today. Hope they just put a message on it.

I got an exclusive preview of the new DVC hold message: we are currently experienced a normal volume of calls, which means you'll wait on hold 2 hours because this is the new normal. Have a magical wait.

 

[CaptainAmerica]

I need to make a reservation today, is there any point in calling MS if the website is down?

I mean you don't really *need* to make a reservation today. Everyone is experiencing the same thing. If you had a booking window opening today, everyone else trying to book is in the same situation you are.

 

[Where'sPiglet?]

4 day planned or unplanned outage of an e-commerce system is unacceptable. No doubt there is a clock ticking of lost revenue per minute.

However DVC Member Services is not an e-commerce system. Lack of availability during a planned outage is an inconvenience and not something to be going round firing people for. Who knows this might even be to ensure future changes can be applied much easier.

I'm sure there is lost revenue, although they got me to book a cash room when I have points available that I can't use.

 

[Rick195275]

Just called to see wait times, MS is indeed unavailable. They just have a message playing, nobody answering.

 

[n2mm]

the email message says this: “This transition is expected to be complete on Tuesday, July 20, 2021.” It actually doesn’t say it will be available today.

 

[CaptainAmerica]

the email message says this: “This transition is expected to be complete on Tuesday, July 20, 2021.” It actually doesn’t say it will be available today.

The website does.

"The Disney Vacation Club Member website will be undergoing maintenance and temporarily unavailable from 10:00 PM Eastern Time on July 17 until maintenance is completed on July 20."

 

[Rick195275]

Site is back live!

 

[FSUSammy]

The website does.

"The Disney Vacation Club Member website will be undergoing maintenance and temporarily unavailable from 10:00 PM Eastern Time on July 17 until maintenance is completed on July 20."

Based on that verbiage they have until 11:59PM to complete the maintenance.

 

[Distriv]

Site is back live!

I'm so close to getting logged in but it keep timing out. Guessing they're getting crushed.

 

[FSUSammy]

Site is back live!

were you able to login because I sure as heck can't lol

 

[mrmagpi]

i’ve been spinning on “you’re almost there” for about 3 minutes.

 

[lafogg]

Member services has a message that they are experiencing an outage.

 

[Kmedders]

i’ve been spinning on “you’re almost there” for about 3 minutes.

Same

 

[mrmagpi]

My guess is there aren’t any changes to the site’s functionality or appearance; just some bug fixes.

 

[Rick195275]

I was in, able to modify, everything was moving at a snails pace, and then crashed at the final screen lol. Disney IT at its finest