I tried logging into VMK to get a "your connection is diceonnected" box
and underneath it is one saying that our IP address is banned from VMK for a month

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Well then my first son tells me about how he had been on and that a "friend" was talking to him about other sites and does he play on them. She then asked him for a screen name so that she could be friends with him on this other site. So instead of saying he can not give out this information he makes up a phony screen name [OMG how unthinking can a child be] he said he was just tring to be funny. [yea real funny] Well I try to Contact VMK using the feature provided and get a message telling me there is a technical problem and nothing is going through. How can I get this resolved?
For one child not thinking the whole family can not play for a month? Can anyone help me on this? Thanks for any help.