jcb
always emerging from hibernation
- Joined
- Apr 28, 2007
- Messages
- 4,641
Jack, thank you for an agreeable and informative exchange. I agree with you on most points, where we diverge is the happiness issue. Maybe one day when I have as much experience with Disney as you do then I might see examples of Disney putting $ over guest experience, but right now I do not. I just have a different perspective of the parks. People often complain Disney isn't putting money back into the parks or there's not enough attractions to absorb the crowds or any number of things you hear these days. I don't see it that way. Not enough attractions? That's why they're building Pandora, Disney Springs, and whatever is on the horizon for Hollywood Studios. Parks are crowded? That's why they implemented My Magic+.
I don't know. Maybe I have rose colored glasses on, but I have a very positive view of WDW these days.
Fair enough. Just for clarity, if you took me as saying Disney doesn't care about guest happiness, then I wasn't being clear. Disney clearly does. I just don't think Disney puts much if any emphasis on keeping the "loyal" (i.e., repeat) guest happy.