The Good, the bad and the ugly ** Happy ending **

Discussion in 'DVC-Mousecellaneous' started by domiii, Jul 16, 2009.

  1. domiii

    domiii To all who come to this happy place, welcome!

    Apr 22, 2002
    See post #23 for my Happy Ending!!

    We just spent a week in Kidani Village in a Grand Villa and a studio. What a glorious, fantastic, marvelous, tremendous, terrific and wonderful week it was. That is the good. (I'll have to post a more detailed report when I get home.)

    Yesterday, seven of us transferred to OKW in a 2 bedroom for 2 nights. When we checked in at noon the air-condition did not work. It was 80 degrees in the room. We called right away and let them know. They said some one would be there in 1/2 hour. Nope. When we got back from the parks at 11:30p, we stopped at the front desk and the CM put a work order in AND called maintenance and she told us some one would be there in 1/2 hour. Nope.

    DH, being a Mr. Fix-it realized the condensor was frozen and turned off the ac and restarted the ac this am. It worked. However, there was a huge wet spot in the carpet in the hallway. So we called. And again no one came.

    When we returned from a fantastic Keys to the Kingdom tour (we had Claire she was great), we heard water running in the hallway. It was the ac and the carpet was even more soaked. I called the front desk this time and told them we had just spent a wonderful week at Kidani Village and this was our first at OKW and it would be our last. Imagine the mold and mildew? Two housekeepers came with towels to dry carpet. The bad and the ugly.

    Please don't flame me I know AKL-KV is shiny and new, but I expect the Disney Difference no matter where I stay. Isn't that why we all own a piece of the magic?
  2. colonialtinker

    colonialtinker You may not see much in a small town, but what you

    Dec 28, 2007
    I'm not throwing flames, I'm trying to figure out why it took so long for someone to come :confused3. I would have been throwing a fit that night. there is no excuse for the delay, especially with temps in the 90's.
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  4. disneynutz

    disneynutz DIS Veteran DIS Lifetime Sponsor

    Dec 11, 2006
    Response to maintenance requests seems to be different at each property.

    Another recent post had SSR maintenance changing light bulbs at 10:00 at night with a 30 min dispatch time.

    Maybe OKW should borrow a maintenance person from SSR?
  5. drusba

    drusba I went to Iowa once, and it was closed.

    Aug 19, 1999
    That is completely inexcusable. When maintenance is requested for something like that, they should send someone promptly. You should definitely put in a very strong complaint to the DVC member satisfaction group.
  6. mjy

    mjy DIS Veteran DIS Lifetime Sponsor

    Feb 5, 2004
    Response isn't just different from place to place, it is different within the same place.

    I remember once waiting for hours for someone to bring a couple of light bulbs to the unit at the Boardwalk. Heck, I'd put them in myself, I just needed some. (It was not even like they were burned out -- they were missing! The had been burned out and cleaning took them but never brought any new ones.)

    And yet, another time at the Boardwalk, I checked in on the day before New Year's Eve. Our refridgerator was hot. Maintenance was called. They came in five minutes. A half hour later, they were walking out with the old fridge after installing a new one. The day before New Year's with total capacity crowds no less.

    You can never predict when and what kind of service you can get. It's more the luck of the draw.
  7. toniosmom

    toniosmom AKV, BCV, BLT Owner!

    Jun 18, 2009
    OMG....if I ever had a defective air conditioner, I would be calling maintenance every 10 minutes! :eek: That's one thing I can't deal with -- a stuffy, hot room. I wouldn't have slept a wink.
  8. Malaguti Ball Clan

    Malaguti Ball Clan aka the MALABALL an unstoppable family of fun

    Jan 14, 2009
    Stayed at OKW in Mid June, VERY HOT....A/C was not working when we returned at 1130PM, called maintenance and they were there in less than 10 minutes, first guy couldn't figure it out, called his boss, they charged it up with freon and it was cooling off by 1am.....OKW maintenance really saved the night on that one.
  9. Opie100

    Opie100 Mouseketeer

    Feb 17, 2009
    If it makes you feel any better, we called maintainance during our Kidani stay because the previous occupant had smoked right by the door where the HVAC air handler is housed. The good was that the manager called and gave us a $50 credit towards our room :goodvibes - the bad was that maintenance never came (as promised) to change the air filter.
  10. Tozzie

    Tozzie DIS Veteran

    Jun 21, 2008

    That is inexcusable, you are a better person than I . There are alot of things I can live without but airconditioning in Florida in July is not one of them. I wouldn't have been able to sleep and I would have been at the front desk having a conversation with the manager on duty.
  11. rentayenta

    rentayenta <img src=

    Feb 28, 2007
    Interesting. We stayed at OKW in a GV and the upstairs ac wasn't working. We called and it couldn't have been more than 30 minutes until they arrived and fixed it.
  12. mikeandkarla

    mikeandkarla DIS Veteran

    Feb 25, 2007
    Could DVC be included in the Disney cutbacks? Hopefully CM's and maintenance personell are at full staff.
  13. dianeschlicht

    dianeschlicht <font color=blue>DVC-Trivia Contest, Apr-2006: Hon

    Nov 22, 2000
    In reality, OKW ans SSR have the same maintenance central. That's what I think the problem, is. We used to have stellar maintenance at OKW until SSR came on board and they moved the maintenance office to SSR and service both resorts from the same office.
  14. BigEeyore

    BigEeyore DIS Veteran

    Apr 22, 2008
    No AC in July is totally unacceptable. I would have demanded they fix it or get me a new room.
    Just wondering - did maintenance ever come or follow up with you?
  15. kid-at-heart

    kid-at-heart DIS Veteran

    Apr 3, 2006
    Thank you for persisting in reporting the problem. Neglecting maintenance leads to additional problems which leads to more $$$ for our member dues. Leaking AC = wet carpet = decreased life of carpet (and other issues) = more money for dues. Do be a squeaking wheel and save us all money. :goodvibes
    We recently stayed at a state park cabin where I had a list of eleven items which needed attending. I called maintenance and they were great, they thanked me for reporting the problems. Obviously these were items that had built up over time and no one took two minutes out of their vacation time to report them. Most of the maintenace issues were minor such as burned out light bulbs but if guests had been reporting them as they noticed them (or leaving a note for housekeeping) I would not have been calling about eleven items.
  16. BirdsOfPreyDave

    BirdsOfPreyDave Disney Lover, DVC Member, SSR Fanatic DIS Lifetime Sponsor

    Jul 22, 2006
    I agree with others that I wouldn't have been quite as calm about it. If they hadn't fixed the A/C straight off, I would have been isisting on a room change.

    I got a laugh out of these two sentences in your post...

    Were you describing the housekeepers?

    Did they look like this?

  17. dhdozier

    dhdozier Happily Sharing Memories with my Family

    Nov 3, 2008


    BEASLYBOO 2017, watch out!

    Oct 5, 2007
    Catchy title, love Clint! :lmao:

    No flames here. OKW is our home resort and still our very favorite. The last 2 stays I've noticed and reported to maintenance issues that equal to your situation whihc were not handled in a timely or reasonable fashion. This was never the case at OKW, I've been an owner since 2000. I'm not tallking about wear and tear, every resort will have that in time, I'm talking about dirt and making sure that the villas are stocked appropriately. My opinion is that the current housekeeping staff isn't doing a good job and doesn't care to do a good job. Have they been warned ?if so, the problem doesn't seem to be getting any better, then get rid of them. Replace them with a staff that cares, the ones at BWV seem to.
  19. n2mm

    n2mm aka WALTSGIRL

    Oct 9, 2000
    That is horrible. Did the maintenance folks ever come? Sounds like housekeeping came to try to clean up. Thank you for continuing to keep calling about the problem. There is no way I could've sleep in a hot room in July or any time. One of our trips we called because someone took the batteries out of the remote and new batteries were delivered within 10 minutes, but getting your AC fixed is more than just a convenience, it's a necessity.
  20. leanne2255

    leanne2255 Tagged myself!

    Nov 14, 2000
    This also happened a few years ago at my first and only stay at OKW. AC was frozen and leaking water all over the carpet. Started to smell very mildewy. I finally was moved to another room, but it was a hassle, none the less.
  21. Cee

    Cee DIS Veteran

    Aug 8, 2006
    It seems to be "feast of famine". On a recent stay at SSR, I wanted a few more pillows so I called Mousekeeping. Within 15 minutes, we had four knocks on the door from four different mousekeepers with pillows. I didn't need THAT many!:laughing::thumbsup2

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