The Future of Fast Pass Plus

[jco_direwolf]

Those were all issues Disney dealt with on legacy FP that were invisible to the guest. It's unfortunate if someone was selling counterfeit FPs, but all I know is that once I pulled the ticket, all I had to do was hold onto it. And it worked. Every. Single. Time. Level of loss? 0.

I've done 3 trips with FP+ and I'm at 0 loss too. So there the system works perfectly based on your criteria.

I got most or less what I wanted. And the only error I ever had was I got double booked for TSM on THANKSGIVING DAY! Sweet bonus. Didn't even want to go to DHS that day but once I got double booked for it I had to go.

People had problems with the old system people have problems with the new system. I don't understand what you think you are going to change?

 

[SoonerSean]

Just back from a quick trip to Disneyland and California Adventure. Have to say... using the "old" FP system was wonderful. We pulled several FP's every day and rode all the "big" attractions without issues. We did get to the parks at opening two days and rode things like Radiator Springs via standby but also pulled FP for Splash Mountain, Star Tours, BTMR, etc. without any problems.

While we go to Florida annually and have already experienced Magic Bands and FP+, it was a joy to go "back in time" and use the old system at Disneyland. Nothing like walking up to a ride - checking the return time - walking to the kiosk and pulling an old fashioned paper FP and then doing something for 1-2 hours before heading back to ride. Then pulling another one for something else.

While I do like the aspect of scheduling something like TSMM and not having to be in the park at rope drop... I wish there was a happy medium. Somehow Disneyland survives with the original FP system so I wish DW could do something like maintain the original FP system and simply allowing resort guests to use their MB to schedule 1-2-3 rides in advance. That rewards resort guests and still allows the spur of the moment usage of the old system.

 

[PlutoMars]

Pluto covered that one.

Mock that response all you want but it is true when it comes to IT. Ask anyone who has worked in IT support for any amount of time. Especially when it comes to how truthful people are to confess that they may have contributed to the issue that they are now trying to get fixed.

Back to the customer service question. Should Disney just take everyone's word that the system lost their FP+s and just grant them any FP+ that they desire?

 

[practicallyperfect77]

I didn't look extensively but the system spit out a 6:30-730 for 7dmt. What do you mean you have a package booked but no tickets? With a package don't you have to get tickets?

Meant that I can't look for FPS now....b/c those tickets are tied to my package which is end of Oct. It's my understanding if I had tickets linked that weren't part of a package, I would be able to look 30 days out.

 

[MouseClubMama]

Yes! For me it's not about how many major attractions we can conquer before noon, it is about enjoying our time together. But different strokes for different folks. For some, planning = magic, for others the magic will happen anyway!

So if you care about about the number of attractions you get on, you must not care about enjoying time together with your family.

?

I think you misinterpreted my post. In fact, I said just the opposite. For me it is not about the number of attractions, it is about quality time spent with my family.





mmm

 

[mom2rtk]

I've done 3 trips with FP+ and I'm at 0 loss too. So there the system works perfectly based on your criteria.

I got most or less what I wanted. And the only error I ever had was I got double booked for TSM on THANKSGIVING DAY! Sweet bonus. Didn't even want to go to DHS that day but once I got double booked for it I had to go.

People had problems with the old system people have problems with the new system. I don't understand what you think you are going to change?

I'm glad you've had no loss. And I understand that we are both using personal experiences. But I dare you to find one report of someone's legit FP being turned down on the ride when they returned at the right time.

We both know that while you have had 3 perfect trips, it would take half of a nanosecond to get report after report of MDE issues affecting ride access for others since FP+ rolled out.

 

[mom2rtk]

I think you misinterpreted my post. In fact, I said just the opposite. For me it is not about the number of attractions, it is about quality time spent with my family.





mmm

And I think ArwenMarie is pointing out that the 2 are not mutually exclusive.

 

[jco_direwolf]

I'm glad you've had no loss. And I understand that we are both using personal experiences. But I dare you to find one report of someone's legit FP being turned down on the ride when they returned at the right time.

You've constrained the space so tightly you are right but it doesn't happen with FP or FP+.

You've just said if they have their FP in place and return at the right time they don't get turned down. Yes with FP+ if your FPs are valid and you are at the right place at the right time, it's 100% too.

What does that mean? Nothing it's a completely meaningless example.

 

[btk2333]

You've constrained the space so tightly you are right but it doesn't happen with FP or FP+. You've just said if they have their FP in place and return at the right time they don't get turned down. Yes with FP+ if your FPs are valid and you are at the right place at the right time, it's 100% too. What does that mean? Nothing it's a completely meaningless example.

How many people who returned and said they lost their legacy fast pass would be allowed to ride? Probably 0

 

[mom2rtk]

You've constrained the space so tightly you are right but it doesn't happen with FP or FP+.

You've just said if they have their FP in place and return at the right time they don't get turned down. Yes with FP+ if your FPs are valid and you are at the right place at the right time, it's 100% too.

What does that mean? Nothing it's a completely meaningless example.

But holding onto a paper FP is 100% within your control. Disney IT glitches and disappearing FPs are not within your control. THAT is the issue. It removes your ability to control your own outcome. It is utterly ridiculous to put "guests" in that position then say "sorry, I can't help you."

 

[practicallyperfect77]

How many people who returned and said they lost their legacy fast pass would be allowed to ride? Probably 0

At least if I lost my.ticket I had no one to blame but myself. I wouldn't like it, but can take responsibility for my actions. This isn't true anymore. B/c the system is glitchtastic, I can walk up and scan my band and the Mickey head doesn't turn green. Through no fault of my own...just the darn glitch system.

 

[dbramer]

Actually, I think there's a fair number of people asking themselves that very question a lot lately.

Apparently not as many as you think. I am a teacher and my students are predominantly of one ethnicity. The neighborhood they live in as predominantly one ethnicity. They do not get out of the neighborhood very often. They pretty much all think the world is like their neighborhood. It is their reality. The DIS boards are very similar. The folks here are all in the same community and that community is actually a very small minority within the world.

People here (mega-visitors) may claim to never go again, but the VAST majority of visitors to WDW are not members of this community (or any other online community). We hear the horror stories in much greater detail because we are a part of this community. We only hear the horror stories.

Just like any other fan-based communities, the problems are spoken about, successes are not. People who are content and satisfied with a product or service tend not to say any thing about it. Those who are not will announce to the world that it is the worst possible service/product ever produced. It is human nature to suffer loudly and publicly which will draw those people who think the same way to each other. It is also human nature to keep quiet when content because there is nothing to complain about, unless the service/product is of such high quality that it goes well above your expectations and delivers a superior result when compared to all others.

Remember, a satisfied customer will tell two people, a dissatisfied customer will tell ten.

 

[btk2333]

At least if I lost my.ticket I had no one to blame but myself. I wouldn't like it, but can take responsibility for my actions. This isn't true anymore. B/c the system is glitchtastic, I can walk up and scan my band and the Mickey head doesn't turn green. Through no fault of my own...just the darn glitch system.

Has that happened to you? It has happened to me once (Peter Pan) and I showed them my app and they let me theough

 

[Disney Frenhines]

To be fair, I haven't gone through all the posts on this thread, but, I don't get how people can say they prefer the old system where you could plan on the day. You got one FP, if you went to Epcot for Soarin' or TT or DHS for TSM and despite dashing at rope drop you could only get a FP for mid afternoon at the earliest, what would you do, have no FP or get that one and not be able to get another one for the rest of the day? It didn't matter if I was at the front at RD at DHS and no matter how fast my little legs went I would spend 15 minutes minimum queuing to get the FP, usually behind tour guides feeding several dozen tickets in watching the time go later and later and never got a FP earlier than 4.30pm, so do I get it and not be able to get another FP, because you cannot cancel it once you got it or do without? Similar with Soarin', luckily I could always head over to SRL for TT, but, that's not the point. I love the new system, I get Soarin' or TSM without the hoo ha and another two on top. I'm not tech savvy, I barely know how to use my cell phone, but, I have had no issues at all with MDE or FP+, maybe I just got lucky or maybe I appreciate the difference it makes and I'm more flexible and work out my park visits around what I get rather than the other way around.

Just a thought, but, does anyone do what I do and print off my FP+ bookings off MDE? I do it so I know what I got planned without having to go into the app constantly while at WDW, but, it's also a hard copy to email Disney as proof if they all go missing.

 

[stky6]

"It's obvious that "change" is not a good thing to many of these people."

I often think the ones that complain the most about the "restraints" or "problems" of the FP+ system are the ones I use to see hitting the button on the back of the FP machines getting paper FP's without scanning their cards.

 

[btk2333]

Apparently not as many as you think. I am a teacher and my students are predominantly of one ethnicity. The neighborhood they live in as predominantly one ethnicity. They do not get out of the neighborhood very often. They pretty much all think the world is like their neighborhood. It is their reality. The DIS boards are very similar. The folks here are all in the same community and that community is actually a very small minority within the world. People here (mega-visitors) may claim to never go again, but the VAST majority of visitors to WDW are not members of this community (or any other online community). We hear the horror stories in much greater detail because we are a part of this community. We only hear the horror stories. Just like any other fan-based communities, the problems are spoken about, successes are not. People who are content and satisfied with a product or service tend not to say any thing about it. Those who are not will announce to the world that it is the worst possible service/product ever produced. It is human nature to suffer loudly and publicly which will draw those people who think the same way to each other. It is also human nature to keep quiet when content because there is nothing to complain about, unless the service/product is of such high quality that it goes well above your expectations and delivers a superior result when compared to all others. Remember, a satisfied customer will tell two people, a dissatisfied customer will tell ten.

Excellent post - couldn't have said it better myself

 

[maclondon]

My advice would be to complain to disney if you have issues / experienced any problems.

because moaning on here while cathartic isn't going to do anything.

mac.

 

[Jennasis]

Mock that response all you want but it is true when it comes to IT. Ask anyone who has worked in IT support for any amount of time. Especially when it comes to how truthful people are to confess that they may have contributed to the issue that they are now trying to get fixed.

Back to the customer service question. Should Disney just take everyone's word that the system lost their FP+s and just grant them any FP+ that they desire?

The system losing your reservation should never happen.. End of story.

However, since it does, Disney needs to have some sort of recovery system in place for guests who run into this problem. Particularly if someone has a printout of some kind or a photograph, that should be proof enough. I can't imagine that many people are going to Photoshop fakes just to get a couple fast passes that would make that a loophole they needed to close.

 

[practicallyperfect77]

Has that happened to you? It has happened to me once (Peter Pan) and I showed them my app and they let me theough

Thankfully no it has not happened to me. My last trip was Dec 2013 and I do believe at that time since testing was fairly new, I would have been let in. Not so sure niw though and I do believe the posts I've read here. All I'm saying is that it can happen through no fault of mine and I don't think it's right for Disney to say "there is nothing I can do". That is poor customer service in my opinion.

 

[mom2rtk]

"It's obvious that "change" is not a good thing to many of these people."

I often think the ones that complain the most about the "restraints" of the FP+ system are the ones I use to see hitting the button on the back of the FP machines getting paper FP's without scanning their cards.

LOL, if that makes you feel better, then go for it. Never pushed a button on the back of a FP machine, nor would I had I known that was possible.

I'm all for good change. We had a fabulous trip to DLR in December. Since the last time we were there the changed a whole lot, including tearing up one of the parks pretty substantially and putting back some pretty cool new things.

Change can be good when it WORKS.

I'm fascinated by the number of people in the world who think that change, by its very nature, is always good.