The Disneyland Hotel Superthread

[eagleone1983]

Is it okay to ask what your rates are for the rooms? I've got mine booked for February 8-10, 2014 for my daughter's 3rd birthday with the military salute pricing which is supposed to be 35% off but my rates don't fall in the range that was posted in the first post on this thread for a standard room.

Just wondering, we'll be going either way more importantly I'm hoping my daughter grows another 3 inches in 4 months to hit the infamous 40" mark.

 

[planningjollyholiday]

Is it okay to ask what your rates are for the rooms? I've got mine booked for February 8-10, 2014 for my daughter's 3rd birthday with the military salute pricing which is supposed to be 35% off but my rates don't fall in the range that was posted in the first post on this thread for a standard room.

Just wondering, we'll be going either way more importantly I'm hoping my daughter grows another 3 inches in 4 months to hit the infamous 40" mark.

The first page is out of date as far as rates go. The absolute cheapest you can get a standard room with no discount is $300. That is for a weekday and only offered for very few weeks of the year. The price will probably go up for 2014.

 

[eagleone1983]

Thank you for the info. Just for those military members wondering our rate was $241/day for sat, sun, and mon. So it seems that is probably even a better rate than APs get.

My daughters gonna flip out when she sees any of the characters. We took her to Sea World earlier this year since I was there on business and I almost had to tackle her to keep her from running after Elmo and she doesn't like him near as much as anything Disney.

 

[firstdislander]

I booked 4 nights through Costco and then another night through the Disney reservation number. They couldn't link the reservations together and said I may have to change rooms. It just seems like I should be able to have the reservations linked, any advice?

Thanks

 

[disneylandette]

Just got back yesterday staying 5 nights and 6 days at the Disney Hotel. We had a nice stay EXCEPT for two unfortunate situations

1.) When we checked in around 10am we where told our room was not ready and it may not be ready up to 4pm that they will text me when it was ready. We walked around DTD for several hrs then went and hung out at the pool for several more hrs. All along looking at my phone for my text......nothing! Around 2pm I went in and asked to make sure they had the correct number which they did. Finally we went in at 4:10 to tell them we never received a text and we had been there sense 10am. The guest service guy looked us up and said that he will see if they could get us into a room right away that was ready that they had call ins?? I didn't want to start off the vacation on a bad note but was SHOCKED that it took that long! When we got into our room we where nicely surprised that we had a really good view of DTD on the 4th floor in the tower that I asked for.

2.) I had brought down with me a certain amount of cash. The first day we went into Disneyland I only took with me a little of that money and kept the rest in my purse. When we came back I noticed my purse was not where I thought I left it in my suitcase. I pulled out my cash and started counting it and after running the numbers through our heads come up with $100 short again I didn't want to go down this road even though it made me sad and furious that someone would steel!?!? I understand I should have put it in the safe like I usually do when on vacation but I think I had the thought of Disneyland in my head I didn't think



All in all we had a good time but I am disappointed and thinking of writing a letter. This will not stop me from visiting/staying at the hotel just more aware.

 

[Dot2Vegas]

Just got back yesterday staying 5 nights and 6 days at the Disney Hotel. We had a nice stay EXCEPT for two unfortunate situations

1.) When we checked in around 10am we where told our room was not ready and it may not be ready up to 4pm that they will text me when it was ready. We walked around DTD for several hrs then went and hung out at the pool for several more hrs. All along looking at my phone for my text......nothing! Around 2pm I went in and asked to make sure they had the correct number which they did. Finally we went in at 4:10 to tell them we never received a text and we had been there sense 10am. The guest service guy looked us up and said that he will see if they could get us into a room right away that was ready that they had call ins?? I didn't want to start off the vacation on a bad note but was SHOCKED that it took that long! When we got into our room we where nicely surprised that we had a really good view of DTD on the 4th floor in the tower that I asked for.

2.) I had brought down with me a certain amount of cash. The first day we went into Disneyland I only took with me a little of that money and kept the rest in my purse. When we came back I noticed my purse was not where I thought I left it in my suitcase. I pulled out my cash and started counting it and after running the numbers through our heads come up with $100 short again I didn't want to go down this road even though it made me sad and furious that someone would steel!?!? I understand I should have put it in the safe like I usually do when on vacation but I think I had the thought of Disneyland in my head I didn't think

All in all we had a good time but I am disappointed and thinking of writing a letter. This will not stop me from visiting/staying at the hotel just more aware.

I'm sorry that you had money stolen. Always, always lock up your valuables or take them with you. In room theft happens anywhere, even Disney. Maybe even especially Disney. If someone is going going to steal from a room they will choose a place that is a little more upscale (likely better items to steal).
As far as the room not being ready, I don't see anything wrong with that. If they told you up to 4pm its for a reason. I am assuming their check in time is 4pm? The hotel could have been full the night before and it takes time to turn it over. Its nice to be able to check in early but not a guarantee.
Disney sounds like they really try to make it right with unhappy guests. Definitely write them and share your experiences! I hope everything didn't spoil your trip!

 

[disneylandette]

I'm sorry that you had money stolen. Always, always lock up your valuables or take them with you. In room theft happens anywhere, even Disney. Maybe even especially Disney. If someone is going going to steal from a room they will choose a place that is a little more upscale (likely better items to steal).
As far as the room not being ready, I don't see anything wrong with that. If they told you up to 4pm its for a reason. I am assuming their check in time is 4pm? The hotel could have been full the night before and it takes time to turn it over. Its nice to be able to check in early but not a guarantee.
Disney sounds like they really try to make it right with unhappy guests. Definitely write them and share your experiences! I hope everything didn't spoil your trip!

Oh definitely we didn't expect the room to be ready but it was like 4:05-4:10 and we had to walk up to the desk and was still told it wasn't ready but they will try and get us in a room that was. Just didn't make sense

 

[grizzly 1]

What kind of coffee makers does DLH have? Is the coffee good and do you get plenty of coffee?

 

[nhoch123]

What kind of coffee makers does DLH have? Is the coffee good and do you get plenty of coffee?

We are here now. They have cuisinart one or two cup makers and use pods. Coffee was fine to me but I'm not to picky.

 

[Goofy_Mom]

This is a copy and paste of what I posted on tripadvisor.com from our stay in mid October. For $398/night I was expecting a bit more of the Disney wow factor. I was disappoint in our stay.

As a family, we go to Disneyland at least once a year. This was our first time staying on property. For the cost of just this hotel stay, we can usually pay for an entire vacation (including food). I'm a big Disney fan and I was super excited when my husband surprised me with a Disneyland Hotel for our entire vacation!

We booked through priceline.com and paid extra for a "preferred room" and called the hotel to request a view of Down Town Disney so we could see the fireworks from our room. Well, we checked in around 10am and our room wasn't ready. We had tickets for the Halloween Party that day and we needed our room by 1pm at the latest in order to get ready. The guy at the front desk said he'll try to get us a room to see the fireworks & the pool. I thought he was doing us a favor. Turns out the fireworks/pool view is in the oldest tower. The wallpaper was peeling and it kinda felt we were tucked away and forgotten. The pool view was amazing, the fireworks not so much. One of the perks was you're supposed to be able to turn your tv to a specific channel and you could hear the soundtrack that goes with the fireworks. Ours didn't work. Neither did any of the "special" channels like bedtime stories or the world of color channel.

Another of the perks was if you left a card at check in, you're supposed to be able to charge purchases to your room at any Disney owned location. So one day I walked over to the Brand's White Water grill after hearing how great their food was and reasonably priced. I got all the way there, verified that I could use my hotel key to pay even though it was a different hotel, made the order, and. . . It didn't work. I had left my stuff back I my room so I couldn't pay with something else and I wasn't about to make that long walk again.

During this vacation, my youngest developed a nasty stomach bug (not Disney's fault). I got to the point where he couldn't go 10 minutes without having to go poop. Dumb mommy moment, I left our medical Id's at home. So I went to the front desk and told them of the problem with mini 's tummy and we are with Kiaser (yuck) and we needed a Kaiser facility. They let me talk to an on site nurse. After describing symptoms, nurse said not to worry but if he starts to throw up or get a fever to go see a doc. When we get home, the first thing I did was make an appointment with his doc. She said nurse was wrong and only gave a diagnosis for someone with an ulcer, which my 5 year old didn't have. She also said not to give pepto bismo to a little one with diarrhea as that causes the bacteria to grow while his system is trying to flush it out, prolonging the experience.

The hotel knew we were staying for a birthday, but we never received a birthday card. I've heard stories from friends who when the hotel was notified that someone wasn't well, they got a little get well card. We didn't Like I said before, it's like we were tucked out of the way. We didn't even get towel animals.

The headboard was very cool, and the kids and I really liked Tagarroa Terrace. On my birthday, I went to soak in the Minnie hot tub, that was lovely. Afterward I went be Trader Sam's to get a birthday drink. I tired an attendant just outside in the door door seating, she said she couldn't help. I tried walking up to the bar, after 10 minutes of trying to get someone's attention I gave up that plan. Flagged down a waiter inside the bar, he said I'd have to order at the bar if I wasn't at a table. Almost in tears, I sat down at the fire pit and waited for a host/hostess. One did come, I ordered a drink, 20 minutes later she came back with my order, I gave her my credit card to pay for the drink, 20 minutes later she comes back with my card and my check to sign. The drink was outstanding! But such a headache to get. I don't drink much, maybe one adult beverage every 4 months. Having one on my birthday while at the Disneyland Hotel was something I was really looking forward to.

We were put in the Frontier Tower on the 9th floor.

 

[DisneyJamieCA]

This is a copy and paste of what I posted on tripadvisor.com from our stay in mid October. For $398/night I was expecting a bit more of the Disney wow factor. I was disappoint in our stay. As a family, we go to Disneyland at least once a year. This was our first time staying on property. For the cost of just this hotel stay, we can usually pay for an entire vacation (including food). I'm a big Disney fan and I was super excited when my husband surprised me with a Disneyland Hotel for our entire vacation! We booked through priceline.com and paid extra for a "preferred room" and called the hotel to request a view of Down Town Disney so we could see the fireworks from our room. Well, we checked in around 10am and our room wasn't ready. We had tickets for the Halloween Party that day and we needed our room by 1pm at the latest in order to get ready. The guy at the front desk said he'll try to get us a room to see the fireworks & the pool. I thought he was doing us a favor. Turns out the fireworks/pool view is in the oldest tower. The wallpaper was peeling and it kinda felt we were tucked away and forgotten. The pool view was amazing, the fireworks not so much. One of the perks was you're supposed to be able to turn your tv to a specific channel and you could hear the soundtrack that goes with the fireworks. Ours didn't work. Neither did any of the "special" channels like bedtime stories or the world of color channel. Another of the perks was if you left a card at check in, you're supposed to be able to charge purchases to your room at any Disney owned location. So one day I walked over to the Brand's White Water grill after hearing how great their food was and reasonably priced. I got all the way there, verified that I could use my hotel key to pay even though it was a different hotel, made the order, and. . . It didn't work. I had left my stuff back I my room so I couldn't pay with something else and I wasn't about to make that long walk again. During this vacation, my youngest developed a nasty stomach bug (not Disney's fault). I got to the point where he couldn't go 10 minutes without having to go poop. Dumb mommy moment, I left our medical Id's at home. So I went to the front desk and told them of the problem with mini 's tummy and we are with Kiaser (yuck) and we needed a Kaiser facility. They let me talk to an on site nurse. After describing symptoms, nurse said not to worry but if he starts to throw up or get a fever to go see a doc. When we get home, the first thing I did was make an appointment with his doc. She said nurse was wrong and only gave a diagnosis for someone with an ulcer, which my 5 year old didn't have. She also said not to give pepto bismo to a little one with diarrhea as that causes the bacteria to grow while his system is trying to flush it out, prolonging the experience. The hotel knew we were staying for a birthday, but we never received a birthday card. I've heard stories from friends who when the hotel was notified that someone wasn't well, they got a little get well card. We didn't Like I said before, it's like we were tucked out of the way. We didn't even get towel animals. The headboard was very cool, and the kids and I really liked Tagarroa Terrace. On my birthday, I went to soak in the Minnie hot tub, that was lovely. Afterward I went be Trader Sam's to get a birthday drink. I tired an attendant just outside in the door door seating, she said she couldn't help. I tried walking up to the bar, after 10 minutes of trying to get someone's attention I gave up that plan. Flagged down a waiter inside the bar, he said I'd have to order at the bar if I wasn't at a table. Almost in tears, I sat down at the fire pit and waited for a host/hostess. One did come, I ordered a drink, 20 minutes later she came back with my order, I gave her my credit card to pay for the drink, 20 minutes later she comes back with my card and my check to sign. The drink was outstanding! But such a headache to get. I don't drink much, maybe one adult beverage every 4 months. Having one on my birthday while at the Disneyland Hotel was something I was really looking forward to. We were put in the Frontier Tower on the 9th floor.

I'm so sorry to hear that your vacation wasn't as magical as you had hoped and especially that your little guy got sick on your trip - having been there, I know that isn't any fun!

Just a few things though - check in isn't technically until 4pm, so it's not really the hotel's fault you couldn't get in at 10am when you got there. I understand the frustration when you just want to get into the room, but it's something to keep in mind when checking into any hotel. Second, and this is more of a question, what did the on site nurse say that was wrong? What did the doctor say should have been done? I ask this because with 4 small children, it's always good to know. We also have Kaiser and have to need them while in SoCal (which was a headache in itself), but we've always just called Kaiser advice (24 line). I also may have emailed the doctor (our pedi always responds within 24 hrs, even over weekends) - just for the future. I'm also surprised to hear of the pealing wall paper - all of the towers were renovated over the last few years, so it's disappointing to hear they are already showing wear & tear like that.

The rest of it does seem disappointed and down right frustrating - not having your card work, slow service, etc.

 

[ExcitedSam]

I've booked DLH for the Feb 2014 through the Dapper Day website. It's myself and a friend going (no hubby or kids!! ) should we especially request two queens? Should we request a certain tower? If so how far in advance should I make requests and can I just call?

We have only booked a standard room and since we are getting such a good rate I'm not sure how much we can request. Are there certain rooms set aside for events/conference bookings?

I'm super excited to be staying onsite, even if its for only half our stay, we will be there from the 22 but only onsite from the 25th. I really want to make the most of it. Will be keeping an eye on this thread.

 

[Nonsuch]

I've booked DLH for the Feb 2014 through the Dapper Day website. It's myself and a friend going (no hubby or kids!! ) should we especially request two queens? Should we request a certain tower? If so how far in advance should I make requests and can I just call?

We have only booked a standard room and since we are getting such a good rate I'm not sure how much we can request. Are there certain rooms set aside for events/conference bookings?

I'm also taking advantage of the Dapper Day rates, my first visit to DLH since the remodel
I'm not an expert on DLH, since we generally stay at the GCH

You should have no problem getting 2 queen beds, since that is the most common configuration. Many (or perhaps most) also have a daybed. The Dapper Day rate has a limit of 4 guests per room, which would allow the hotel to assign DD guests to the rooms without a daybed.

I'm sure the DLH experts can answer your question about when to call the hotel, and what tower to request.

 

[Goofy_Mom]

I'm so sorry to hear that your vacation wasn't as magical as you had hoped and especially that your little guy got sick on your trip - having been there, I know that isn't any fun!

Just a few things though - check in isn't technically until 4pm, so it's not really the hotel's fault you couldn't get in at 10am when you got there. I understand the frustration when you just want to get into the room, but it's something to keep in mind when checking into any hotel. Second, and this is more of a question, what did the on site nurse say that was wrong? What did the doctor say should have been done? I ask this because with 4 small children, it's always good to know. We also have Kaiser and have to need them while in SoCal (which was a headache in itself), but we've always just called Kaiser advice (24 line). I also may have emailed the doctor (our pedi always responds within 24 hrs, even over weekends) - just for the future. I'm also surprised to hear of the pealing wall paper - all of the towers were renovated over the last few years, so it's disappointing to hear they are already showing wear & tear like that.

The rest of it does seem disappointed and down right frustrating - not having your card work, slow service, etc.

I kind of expected that the room wouldn't be ready at 10am, I wasn't really complaining about that part so sorry if it came off that way. We went to DTD and had an early lunch at Earl (which I thought was rather tasty). I wanted to go swimming until the room was ready, but Hubby vetoed my idea.

My son was having major tummy issues, having to go potty every 10 minutes on a couple of days. Hubby was nice enough to stay back with him on one day so DD wouldn't be cooped up in the hotel room. The other day we all stayed back, DD went swimming solo (she's almost 13 and we could see her clearly from our room).

**TMI WARNING** Ds's bowel movements looked like skittles colors: bright greens, pinks, and yellows. A couple times they had noticeable full on red splotches. I had thought he had eaten too many of the Nature Valley crunchy granola bars (he'd eat 2-3/day, he loves them). I read on a md web site that too much fiber in a tiny belly could cause diarrhea. But I was really concerned about how long the diarrhea was lasting and the bright vibrate colors, especially the red/pink. The nurse said the red/pink colors were from the children's pepto (I stopped giving him some after this call to see if the red/pink would go away). She said I should start worrying if the bowel movements were dark red almost black. If he starts throwing up or develops a fever to see the doctor. Other then that, the diarrhea will run it's course.

We get home and I make an appointment for his doc. Doc orders a stool sample (testing for bacteria infection and parasites) and says that the dark poo would have been from an ulcer. She said that while granola bars can cause diarrhea if taken in abundance, it's unlikely that the bars are what caused it. This is when I learned that pepto can prolong diarrhea. It just so happened, this was the last day that DS pooped and it was before the appointment. Poor boy didn't poop for a day and a half after his appointment. And it took a couple "sessions" to get enough of a sample for the lab. And, it's solid and normal colored, but a bit on the oily side. A few days later, the lab says no bacteria and no parasites so we have no clue what caused it.

 

[HappyGal]

bump

 

[HappyGal]

I just booked DLH for spring break! Great thread. Are there any FB pages for DLH planning or DL panning in general?

Thanks!

 

[Gisele]

I kind of expected that the room wouldn't be ready at 10am, I wasn't really complaining about that part so sorry if it came off that way. We went to DTD and had an early lunch at Earl (which I thought was rather tasty). I wanted to go swimming until the room was ready, but Hubby vetoed my idea.

My son was having major tummy issues, having to go potty every 10 minutes on a couple of days. Hubby was nice enough to stay back with him on one day so DD wouldn't be cooped up in the hotel room. The other day we all stayed back, DD went swimming solo (she's almost 13 and we could see her clearly from our room).

**TMI WARNING** Ds's bowel movements looked like skittles colors: bright greens, pinks, and yellows. A couple times they had noticeable full on red splotches. I had thought he had eaten too many of the Nature Valley crunchy granola bars (he'd eat 2-3/day, he loves them). I read on a md web site that too much fiber in a tiny belly could cause diarrhea. But I was really concerned about how long the diarrhea was lasting and the bright vibrate colors, especially the red/pink. The nurse said the red/pink colors were from the children's pepto (I stopped giving him some after this call to see if the red/pink would go away). She said I should start worrying if the bowel movements were dark red almost black. If he starts throwing up or develops a fever to see the doctor. Other then that, the diarrhea will run it's course.

We get home and I make an appointment for his doc. Doc orders a stool sample (testing for bacteria infection and parasites) and says that the dark poo would have been from an ulcer. She said that while granola bars can cause diarrhea if taken in abundance, it's unlikely that the bars are what caused it. This is when I learned that pepto can prolong diarrhea. It just so happened, this was the last day that DS pooped and it was before the appointment. Poor boy didn't poop for a day and a half after his appointment. And it took a couple "sessions" to get enough of a sample for the lab. And, it's solid and normal colored, but a bit on the oily side. A few days later, the lab says no bacteria and no parasites so we have no clue what caused it.

double with a ewwie and gross... (Shudder)
OMG!

 

[LisaT91403]

I've stayed at GCH a bunch of times, but never at the DLH. We are going to give it a try for just one night next week. A couple of questions:

1. Is there valet parking at DLH? I only see self-parking mentioned on the reservations website.

2. I am booking a standard view. From reading this thread, it seems like I could request the Adventure Tower with any upgrade that might be available. Does that sound like a good plan?

3. Does anyone know how deep the pool is at the bottom of the bigger monorail slide? I'm wondering if my 5 year old will be able to stand, or if I am going to have to wait in the pool for him to come down. It was 80 degrees here today!

If you have any other tips for a GCH loyalist, please let me know

 

[DisneyJamieCA]

I've stayed at GCH a bunch of times, but never at the DLH. We are going to give it a try for just one night next week. A couple of questions: 1. Is there valet parking at DLH? I only see self-parking mentioned on the reservations website. 2. I am booking a standard view. From reading this thread, it seems like I could request the Adventure Tower with any upgrade that might be available. Does that sound like a good plan? 3. Does anyone know how deep the pool is at the bottom of the bigger monorail slide? I'm wondering if my 5 year old will be able to stand, or if I am going to have to wait in the pool for him to come down. It was 80 degrees here today! If you have any other tips for a GCH loyalist, please let me know

1. Yes I believe there is valet parking although we've never used it.

2. I think that is a good plan

3. In order to use the big monorail slide, they have to be able to swim from the end of the slide to the side of the pool. It is fairly deep (not stand-able for a 5 yr old) and parents aren't allowed to wait in the water. Or that is how it was when we went in early 2011.

 

[LisaT91403]

3. In order to use the big monorail slide, they have to be able to swim from the end of the slide to the side of the pool. It is fairly deep (not stand-able for a 5 yr old) and parents aren't allowed to wait in the water. Or that is how it was when we went in early 2011.

Ah, okay. He *can* swim, but sometimes chooses not to

We were just at Aulani, and they let me stand right at the bottom of the big, fast, dark water slide...so I thought it might be the same policy here. I guess he will have to choose to swim, or not go on the slide! Thanks for the info!