well lets start with day 1...
online check in
we arrived and where 3rd in line (one at the counter already and one in front of us)
it took over 1 hr before we where checked in and from the time I got pissed off enough to count, 32 other people had checked in via normal check in line.
when I asked If i could just go to that line I was told no because our paperwork and everything was done ahead of time and waiting for us.
Once at the front desk I found out that was 100% false as I watched them print my room keys and give them my cc number (which I put on file days earlier)
they did however buy us lunch for the extended wait which was nice
fast forward 6hrs from landing...
my luggage wasn't there yet, I called to ask how long it might take and if they had an idea if it was lost. I was told it is most likely just on another truck and not to worry
(8hrs) when my luggage still wasn't in the room, I called to inquire and was told my bag is sitting at the bell services waiting to be checked in. I asked if i can come get it and they told me no that it had to be checked in first and would be delivered within a half hr, 2 hrs later it still wasn't there and so i start walking to bell services and around the corner it comes
10 hrs for luggage to arrive