I don't know why this didn't post the first time...so if it's a repeat I apologize.
We got back today from an 8 night stay at the GF. VERY disappointing.
Check in was quick and the room was ready immediately (3pm) which was nice. But we weren't offered a ride to our room even though we had several bags with us, two small children and two strollers. I didn't know this was available until I saw other guests being driven to their rooms. You shouldn't have to ask at a resort like this.
The room was nice but too small. It was a dormer room in Conch Key. The patio was too small and I couldn't see over the wall (I'm short). I inquired about a room change and was told they were all that size. I found out later that the CM that told me this was incorrect and I was finally changed rooms after three nights. We were moved to Boca Chica.
Our luggage was brought to us timely as promised but was soaking wet along with the contents inside. They were left out in the rain uncovered...nice. One of our bags was missing and since the ME doesn't give you claim tags to match up bell services insisted that was all my luggage...several hours later, and several phone calls later the luggage appeared.
I took items to the front desk to be put in our rooms so the girls would think Tinkerbell left them a gift. At the Poly last year they didn't have a problem with this and actually set the items up real cute. The CM at the GF acted like it was a big inconvenience and finally agreed to have it taken care of but when we returned to the room the bags were thrown wadded up right inside the door. Kinda a sucky Tinkerbell surprise.
We went to the spa and they lost our ressie. We finally got a treatment and it was nice but I think the spa is kinda far from the main area so I asked for a ride back. They obliged but again, I don't think you should have to ask...it should be offered.
We went to the theme pool once and it was so dirty that we left and came back to the courtyard pool. They were also not enforcing eating and drinking IN the pool so people were eating and drinking while in the pool.
Reservations gave me the wrong date for the Alice Tea Party so when we arrived it was the wrong day. They charged me for a No Show. That isn't the GF problem but it is their problem when I ask where do I check in for the party that day and the staff never informed me that it wasn't being held that day. I waited for 1 1/2 hours for check in for a party that wasn't going on.
The automatic doors were not functioning one evening and not once did a CM offer to hold the door while we struggled with our strollers. (They were standing right next to the door)
Gasparilla's was a joke and dirty, dirty, dirty. The bathroom in the lobby near 1900 PF was filthy with no toilet paper and overflowing trash. The bathroom in the convention center was the same way and even grosser the feminine trash in the stalls were overflowing. 1900 PF was dirty and they need to enforce people to wear shoes at the buffet and small children need to be supervised so they don't touch all the food.
Shipping items proved to be a nightmare when you have a CM that doesn't know what the heck she was doing. Had we not went back to ship other items our first items would have never left the resort as she did not process it correctly.
The concierge desk in the lobby made a return trip on the ME for me (I didn't have one scheduled originally wanted to wait and see how the trip there was) and they failed to supply me a voucher or give me proper instruction so when the ME came to pick us up I didn't have a voucher and the driver wouldn't let us on the bus. I went to bell services in front to ask what was going on and the driver left without us.
Transportation was crap. The monorail was down all the time for one reason or another which I know it is not the GF fault, but if I were the manager getting the complaints (we weren't the only ones) I would be on the phone to ask tranportation to get it together. Also the bus from MGM is way too crowded with three resorts on the same bus (CR, Poly, GF). I don't pay that amount of money to have to stand on the bus.
I could go on and on but those were the major issues. Overpriced...NO SERVICE. I will never stay there again and I am considering not returning to Disney again if this is the service that the "Flagship" offers (or doesn't offer rather)
We got back today from an 8 night stay at the GF. VERY disappointing.
Check in was quick and the room was ready immediately (3pm) which was nice. But we weren't offered a ride to our room even though we had several bags with us, two small children and two strollers. I didn't know this was available until I saw other guests being driven to their rooms. You shouldn't have to ask at a resort like this.
The room was nice but too small. It was a dormer room in Conch Key. The patio was too small and I couldn't see over the wall (I'm short). I inquired about a room change and was told they were all that size. I found out later that the CM that told me this was incorrect and I was finally changed rooms after three nights. We were moved to Boca Chica.
Our luggage was brought to us timely as promised but was soaking wet along with the contents inside. They were left out in the rain uncovered...nice. One of our bags was missing and since the ME doesn't give you claim tags to match up bell services insisted that was all my luggage...several hours later, and several phone calls later the luggage appeared.
I took items to the front desk to be put in our rooms so the girls would think Tinkerbell left them a gift. At the Poly last year they didn't have a problem with this and actually set the items up real cute. The CM at the GF acted like it was a big inconvenience and finally agreed to have it taken care of but when we returned to the room the bags were thrown wadded up right inside the door. Kinda a sucky Tinkerbell surprise.
We went to the spa and they lost our ressie. We finally got a treatment and it was nice but I think the spa is kinda far from the main area so I asked for a ride back. They obliged but again, I don't think you should have to ask...it should be offered.
We went to the theme pool once and it was so dirty that we left and came back to the courtyard pool. They were also not enforcing eating and drinking IN the pool so people were eating and drinking while in the pool.
Reservations gave me the wrong date for the Alice Tea Party so when we arrived it was the wrong day. They charged me for a No Show. That isn't the GF problem but it is their problem when I ask where do I check in for the party that day and the staff never informed me that it wasn't being held that day. I waited for 1 1/2 hours for check in for a party that wasn't going on.
The automatic doors were not functioning one evening and not once did a CM offer to hold the door while we struggled with our strollers. (They were standing right next to the door)
Gasparilla's was a joke and dirty, dirty, dirty. The bathroom in the lobby near 1900 PF was filthy with no toilet paper and overflowing trash. The bathroom in the convention center was the same way and even grosser the feminine trash in the stalls were overflowing. 1900 PF was dirty and they need to enforce people to wear shoes at the buffet and small children need to be supervised so they don't touch all the food.
Shipping items proved to be a nightmare when you have a CM that doesn't know what the heck she was doing. Had we not went back to ship other items our first items would have never left the resort as she did not process it correctly.
The concierge desk in the lobby made a return trip on the ME for me (I didn't have one scheduled originally wanted to wait and see how the trip there was) and they failed to supply me a voucher or give me proper instruction so when the ME came to pick us up I didn't have a voucher and the driver wouldn't let us on the bus. I went to bell services in front to ask what was going on and the driver left without us.
Transportation was crap. The monorail was down all the time for one reason or another which I know it is not the GF fault, but if I were the manager getting the complaints (we weren't the only ones) I would be on the phone to ask tranportation to get it together. Also the bus from MGM is way too crowded with three resorts on the same bus (CR, Poly, GF). I don't pay that amount of money to have to stand on the bus.
I could go on and on but those were the major issues. Overpriced...NO SERVICE. I will never stay there again and I am considering not returning to Disney again if this is the service that the "Flagship" offers (or doesn't offer rather)
I hope your time away from the resort was great.
My only complaint about the GF was that those carts riding around carrying everything from luggage to cleaning supplies almost run us over every day. Those guys were like Mario Andreti driving a golf cart. I am sorry that you had such a bad stay. We loved it and can't wait to go back. They spoiled us for any other resort. 
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