BuzzBelleMom
DIS Veteran
- Joined
- Jul 13, 2006
(I do feel for all those affected, but after reading about the fire, I would rather make do than risk smoke inhalation, losing my possessions or worse.)
Not having a fridge isn't a big deal. My family survived several trips with coolers and ice and made it through just fine.
Not getting what I paid for IS a big deal. Would you go anywhere else and not get what you paid for and say, "Oh, okay, no big deal. I did pay for it, but if you don't have it, that's okay." I have this funny expectation of getting what you agreed to give me when I paid you for it! Maybe that's just me....
And, yes, maybe I could switch, although I did just make my final payment to them! But the only way I even know about it is from being here. Isn't it Disney's responsibility to inform people that they're not going to get what they paid before---before they actually arrive?
I know it. But that has been suggested here. I won't use ice buckets either. I have heard of people using them to catch vomit when someone in the room is sick. Shudder!
(I do feel for all those affected, but after reading about the fire, I would rather make do than risk smoke inhalation, losing my possessions or worse.)
Agreed. If, however, they are taking an amenity away, they should make it up to the guest. It's not the guest's fault that Disney is having a problem with their refrigerators.
My husbands solution is to bring our own mini fridge since we will be driving anyway. I think he's crazy. Would they even allow that?
I'm staying at pop century in about 3 and a half weeks. I called disney twice and got the same answer. They said they will only be exchanging out the affected refrigerators in unoccupied guest rooms. So, we still will have refrigerators. They said once a room is unoccupied they will switch it out before giving the room to another guest. I sure hope that's true. If it's not i'll be a bit annoyed that disney didn't let me know ahead of time. I expect the room to have what it includes and everything to be functioning. I buy milk for cereal in the room for breakfast. I also like my bottled water cold in the heat of summer!
I think they do owe a guest the amenities they advertised but even if they don't legally, it's poor customer service to just shrug their shoulders and tell you to use a cooler or a trash can instead of the refrigerator they advertised as a room amenity when we booked our rooms.
I think the most appropriate compensation was a PP's suggestion of refillable mugs per person. Or, if already included in a guest's package, perhaps something else along the same monetary value. Not that Disney WILL offer anything, it just seems appropriate IMHO.I think they do owe a guest the amenities they advertised but even if they don't legally, it's poor customer service to just shrug their shoulders and tell you to use a cooler or a trash can instead of the refrigerator they advertised as a room amenity when we booked our rooms.
I don't think Disney has suggested any alternatives, except for those with medical necessity. Posters here have said that they will bring coolers or use the trash cans which appear to be the guest's only alternative if they want to keep food or drinks cold in the room.
Us too...we're staying at CR. I feel the same way.
I'm sure we can all "manage to survive" without our fridge. But I can also manage to survive at home. I've paid to enjoy a stay at a resort and it was part of the package. Disney has messed up with this one and needs to rally and get it solved.
I guess I don't understand why so many people are quick to say, "oh, well, no big deal. Guess we'll have to pack a cooler and get ice every day. No biggie." AND they're putting down people who are upset by the lack of a refrigerator!
I'm sorry, but I find this totally unacceptable on Disney's part! I paid a lot of money for a room with a fridge. They were happy to take my money for it and now they're not giving me what I paid for. That's WRONG!!!! On top of that, they're not even letting people know until they're already checked in? What kind of customer service is that??? This is just beyond ridiculous. Would you accept this kind of treatment from anyone other than Disney?
So the fridge isn't a big deal? I also paid for a room with a TV, running water, two beds, pillows, towels, toiletries, chairs, places to hang my clothes, sinks, etc. Would you be just as happy if they took any of that away. Ooops, our pillows might be a hazard to little ones. Sorry, you can't have them. But we're sure you'll figure out a way to make do. Roll up your dirty clothes and sleep on them! I know you wanted running water in your room, but we're having issues with the plumbing. There's a nice well and pump right across the courtyard with buckets provided for your convenience.
I'm sorry but I actually expect what I pay for. If they can leave the fridges in the rooms that are occupied, why can't they leave them until the exact day they're switching in the new ones? Why can't they notify everyone ahead of time? Why can't they make some offer to make up for the inconvenience? Anything????/
Okay, done venting now.... Just hoping I have a fridge at the end of August!
I'm staying at pop century in about 3 and a half weeks. I called disney twice and got the same answer. They said they will only be exchanging out the affected refrigerators in unoccupied guest rooms. So, we still will have refrigerators. They said once a room is unoccupied they will switch it out before giving the room to another guest. I sure hope that's true. If it's not i'll be a bit annoyed that disney didn't let me know ahead of time. I expect the room to have what it includes and everything to be functioning. I buy milk for cereal in the room for breakfast. I also like my bottled water cold in the heat of summer!
I'm staying at pop century in about 3 and a half weeks. I called disney twice and got the same answer. They said they will only be exchanging out the affected refrigerators in unoccupied guest rooms. So, we still will have refrigerators. They said once a room is unoccupied they will switch it out before giving the room to another guest. I sure hope that's true. If it's not i'll be a bit annoyed that disney didn't let me know ahead of time. I expect the room to have what it includes and everything to be functioning. I buy milk for cereal in the room for breakfast. I also like my bottled water cold in the heat of summer!