i think everyone wants their holiday to go well. this for some is a once a year thing or even once in a lifetime. its planned and orchestrated down to the tee. no one wants to be delayed for hours at a time when they are meant to be having fun. especially when there are children who will get bored, hungry, irritated, the list goes on. plus you spend alot of money on these things and expect value for it. or at least to get what you have paid for.
rant over.
hope everyone traveling with tcd has the holiday they expect/want. and if you dont then i hope you put in a claim/complaint. if people dont complain then nothing will change.
love
lucy