Explain something to me. . .why can't customer support for companies be based in either the United Kingdom or the United States? I just spent 30 minutes (20 of which I was on hold) with Technical Support for Hughesnet (our ISP). I knew what the problem was, but the lady I was on the phone with kept trying to tell me the problem (that I already knew the answer to). She never did answer my question. I finally told her that I needed to speak to her supervisor (4 times, mind you) to get an answer to my question.
Hughesnet has thresholds for usage based on the amount on downloads. Last night, because of the new computer, I hit my 450/24 hour threshold at 7pm. So, for the next 24 hours, my internet access was limited. (Think dial-up). I patiently waited until 7:50 pm to call and say, "Look, it's been over 24 hours and I'm still limited." All she could say is that it would take 24 hours. I finally said, "Lady, I know that. Give me a supervisor. I want to know why after my 24 hours was up I was still restricted." Instead of giving me a supervisor, she says, "I not think you know what I say to you."
I don't know if she did not understand that I knew the original problem or not or if people just deduct IQ points when they hear my strong Southern accent, but my face is still hot. I finally got the answer to my original question from the supervisor.
But why is technical support almost always based in India? There is a huge language barrier there, and for some reason, my accent being as strong as Goofy's doesn't make them understand me very well.