T-Rex Cafe- My review.

mouser_momof2

Mouseketeer
Joined
Jul 9, 2009
Messages
108
I can't remember exactly what day I was here. It was a week day in late May /early June, so not to long ago.

It was just me, my 3.5 year old and my 17 month old. We went to Downtown Disney just to get out of the house and have a fun day together.

We were there about 1 or 2 in the afternoon, and the wait to get in wasn't to long. Maybe 5 minutes. We were seated in the comet room (I can't remember the exact name they called it) and had a view of fire where they do the chickens, as well as the Ice cave and the ocean room.

First, the tables are kind of close together and made it hard to maneuver high chairs around. Our hostess was nice, as was our waiter. However, we didn't find out he was nice for quite a while as it took him a bit to come over to take our order.

I ordered one order of the kids pasta for them to share as neither will finish a whole order on their own and I ordered myself just an appetizer for my meal. I tried the two dip appetizer with the queso and creamy shrimp dip. So not worth it.

First it took a long time to get our food. At least my boys had the light up cups to keep them occupied. Then, when we received our food, mine was wrong- they brought me sliders. My boys didn't eat much of their pasta, which is unusual for them as it's their favorite dish. It was kind of cold when it came out, but they usually prefer their pasta to be room temp.

Finally after about another 10 minutes I received my appetizer. I had to eat it fast as the boys were starting to loose interest fast in their food. The occasional sounds from the animals and the dimming of the lights helped keep their interest. But it turned out that eating it fast wasn't a problem as it was horribly gross.

The queso wasn't hot- I wouldn't even call it warm- and that made it clumpy. The red and blue chips, while decorative, were chewy. The creamy shrimp dip was more like a thin soup with a few pieces of shrimp thrown in. I would have said something to our waiter, but he was no where to be found and no one else stopped by so after a few bites and $10 wasted, I gave up. As soon as our waiter reappeared I asked for the check. I didn't even get an apology for the wait to get my food, or the fact that my order was wrong to begin with. :sad1:

So my verdict: If you're looking for lunch or dinner skip it. It's not worth the price for the quality of food you get. We basically spent $23 on one kids meal, one appetizer and 3 drinks.

However, several people around us ordered the volcano dessert- that did look yummy and people were liking it. My advice would be to go there just for a shared dessert to enjoy the decor and a little bit of cool air or to sit out the afternoon rain.
 
WOW, sorry to hear that..........


Did you tell the waiter about your food??


We are booked in Sept and hope things get better!
 
I'm sorry you had a bad experience. :( We had a fabulous time there with good food and great service.
 
Sometimes things can and will go wrong. Its just part of business. We each have to understand that it could be our "lucky" day and we're the ones who are going to get the short end of the stick that day.

With that said, you should have taken the time to ask for and wait on a Manager. To see how he would have handled your situation would have been the true test of the restaurant. You gave them no opportunity to correct what was a bad situation.
 

We went here in April and my family had looked forward to it for almost a year, I really really wanted to like it, and I did to a point.

I knew it would be loud but boy oh boy it was loud and the metor ( sp)showers really started freaking my dd out to the point she really couldn't enjoy her meal.

But the worse part had to be the food, there was no one that really enjoyed the meal, the food was just plain bad and trust me we are not picky eaters.
We had gotten the sampler wiith ribs and the ribs were good and the rest was just bad, tasted like it was bad. It was not worth the 75.00 plus that we spent for 4 meals....

To me it's a one time experience after that forget it...I might would go for a desert but that would be it.
 
Sorry you had a rotten time, but I don't know if I'd judge an entire restaurant by one appy and a kids pasta meal.

Still, bad service is always unacceptable.

I'd give the place another chance....
 
Oh, I know to take it with a grain of salt. I was just really unhappy with the whole visit overall. And, I forgot to mention that they forgot the side to my kids meal- a banana. Which I did ask the waiter for to take with us and he never brought it.

Trust me, I'm not that picky of a person and have no problem asking for a manager- but by the time the waiter even came back to check on us (I didn't even get a drink refill) it had been so long that I was just ready to go.

We have eaten at the Rainforest Cafe before and loved it.
 
Maybe you could write a letter explaining what happened (you might can do it by email on their website) and include a copy of your receipt or receipt number. See what, if anything, happens then. I'd be curious to know. I feel that you should have been given some kind of perk for what you went through and its still not too late to contact them, given the fact that you waited so long while you were there.
 
Sorry you had subpar service and didn't enjoy the food. DH, DD, my sister, BIL, and I had a fabulous dinner there in May. We all enjoyed our food and it turned out to be one of our favorite places! Definitely a must-do for next time.
 
how disappointing! First hard juggling 2 small ones at any time! But then trying to eat a meal in stages, not easy

Sorry you had a disappointing experience :(
 
I'm sorry you didn't like it! We've been twice now at lunch time and the food has been hot, fresh and yummy and the service has been quick. I hope you'll try it again one day.
 
Sorry you had a bad experience - I am still looking forward ot trying it myself, though. Let's hope our experience is more enjoyable, although if I have issues with the food I will definitely bring it to the attention of our server.
 
We (family of 5) tried T-Rex early Feb 09' and did enjoy the experience, service and food.
I was skeptical going in but everyone in our party liked their meals.

Not all experiences will be the same and consistency is key to a sucessful restaurant.
 
we ate there yesterday.....

Our waiter felt more like a salesman trying to sell me alcoholic drinks and his "best sellers"

my 2 year old DD was a tad frightened by the meteor showers...but she liked watching the ice room change colors. DS who is 3 didn't seem to be interested in the dinosaurs at all, but he's more of a car guy.

2 diet cokes, 2 apple juices, 1 kids meal and 2 entrees (quesadillas and chicken sandwich) was $57.00, The food was good, I have no real complaints about that part....but in looking at the menu....$16.00 for a salad....REALLY?!?!

I'd say it was fun to do once, and we did it for the kiddos.
 
We went to the T-Rex cafe in Kansas City a few weeks back. We have plans to attend the one in Florida this September. Our son, soon to be 6, cannot wait. This is his all-time favorite cafe these days.

When we went, we treated it as an experience and didn't put much weight on the food alone. After we ordered, I took the kids and toured the restaurant. Our server explained the meteor shower that occurs every 30 minutes and the kids were excited for it. I was afraid the restaurant would be too loud for the kids. Luckily it wasn't. (Our son still gets leery to eat at the Rainforest Cafe due to the noise)

Our food was ok. I had a soup/salad combo. The salad was great, the soup wasn't. Next time I'll get just the salad. I thought our meal was pricey but then again, we were not there for the food alone so it was ok.

After dinner we took the kids to the restaurant and our son made a dinosaur at the Build-A-Dino station. Our daughter made a necklace in another area. Our son sleeps with his Dino every night. He is looking forward to returning so he can buy it some clothes. (LOL)

As a previous poster recommended, maybe just dessert would be a good option for many. We will have another full meal when we go to Florida, as we will use the time for the kids to rest up and sit during their meal. We thought it was a fun restaurant to visit and we will return again.
:)
 
I made an adr but I think I'm going to cancel. I have a 1 year old who I"m sure will be traumatized by the noise. My dd5 wants to go real bad, but I'm wondering, is there a gift shop there we could walk through and maybe peek in the restaurant to satisfy her curiosity?

I'm listening to a podcast review of the restaurant and they say there are kids crying and being carried out of the restaurant because of it being loud/scary.

Plus, I'd really like to try Wolfgang Puck!
 
I took my 1yr old dd and she was fine with the noise. I didn't think it was as bad as RFC. She was very curious about what everything was. There is a gift shop inside though to your right.
 
Okay, maybe I should keep the ADR. I can see my dd5 walking through the gift shop and saying, "Can't we eat here??" And if I have cancelled the ADR there is no chance!
 
Sometimes things can and will go wrong. Its just part of business. We each have to understand that it could be our "lucky" day and we're the ones who are going to get the short end of the stick that day.

With that said, you should have taken the time to ask for and wait on a Manager. To see how he would have handled your situation would have been the true test of the restaurant. You gave them no opportunity to correct what was a bad situation.

I too had a bad experience with T Rex. It came later though, when they refused to make it right. Everything was fine with our service and the meal. We were a party of 7 (with 5 adults), so the check came to $160.00ish. T Rex is supposed to give a DVC discount ($16.00). What happened is our waitress forgot to apply our discount. She gave my husband the check, and I actually didn't see the check until after we left. When I noticed the problem, the restaurant was closed. We ate late. So I figured I'd go back, ask for the manager, and they'd surely make it right. WRONG!! She said she was very sorry but there was nothing she could do. Once the charges for the night are processed they can't fix any mistakes. Yeah... how convenient for them. They make a $16.00 mistake in their favor and conveniently they have such an antiquated accounting system that they can't make it right. They couldn't offer me a coupon for $16.00 worth of desserts?? Nothing:eek:!! They over charge me.. and they can't do anything about it. I told her I'd never eat there again. I truly have never heard of such a thing. She didn't at all care if I never ate there again or if I gave them a bad review because of it. My next step is to write to the corporate president. If he can't fix it, then I definitely will tell everyone. :sad2:
 















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