I am so ticked (cleaned up version) at what has happened.
I was checking my cell phone messages and recieved one from the Swan reservation office. I returned the call and was told by the person that there had been a mistake when my reservation had been made for Dec 26 to Jan 3 and that the club level room that I was told that I had when I made my reservation for what ever reason, was not put in under my reservation. When I mentioned that someone had faxed me a letter showing me my room type assignment, I was told that there seemed to have been some sort of computer glitch and that this was probably put in, but for what ever reason didn't stay. She asured me that this was not deposit issue, since one was on file and that was what flaged my reservation. Even though at this pnt I was very angry, I told her that I know that these things happen so I asked if they could just put me in one of the other club level rooms.
I was told that since the week of x-mas to new yrs is very crowded they didn't have anything left, but they would be willing to book me into a standard room if I wanted. I even talked with a supervisor who felt really bad for me, but said besides putting me up in a standard room there wasn't much they could do.
I am really new at this and really a rookie and have no idea if I can do anything about this since I do have a comfirmation letter stating my reservation info on it. I guess I will have to look at other alternatives.
Any help or feedback would be great.
I was checking my cell phone messages and recieved one from the Swan reservation office. I returned the call and was told by the person that there had been a mistake when my reservation had been made for Dec 26 to Jan 3 and that the club level room that I was told that I had when I made my reservation for what ever reason, was not put in under my reservation. When I mentioned that someone had faxed me a letter showing me my room type assignment, I was told that there seemed to have been some sort of computer glitch and that this was probably put in, but for what ever reason didn't stay. She asured me that this was not deposit issue, since one was on file and that was what flaged my reservation. Even though at this pnt I was very angry, I told her that I know that these things happen so I asked if they could just put me in one of the other club level rooms.
I was told that since the week of x-mas to new yrs is very crowded they didn't have anything left, but they would be willing to book me into a standard room if I wanted. I even talked with a supervisor who felt really bad for me, but said besides putting me up in a standard room there wasn't much they could do.
I am really new at this and really a rookie and have no idea if I can do anything about this since I do have a comfirmation letter stating my reservation info on it. I guess I will have to look at other alternatives.
Any help or feedback would be great.