SW Credit...need help please

[mickeyluv]

We have a credit that I need to call SW about and request to have it extended. We're looking to fly in April 2011 with the return flight being 4/17 so when I called about a month ago the rep told me that I had to wait till 10/17 b/c that was 6 months. He also said that if the request was granted he could mail me credit vouchers.

My questions are:
1. It is now 12:14am my time so technically it is 10/17. Does anyone know if customer service is 24 hours? Can i call now?

2. I remember someone from the boards here telling me that I can apply the credit when i book online by putting in our prior conf. # on the checkout screen. If they mail me vouchers will i have to wait for them to get to me first?

I hoping someone has used a SW credit when booking online so they can advise me on this!
Thanks so much!

 

[hpfan100]

Are you talking about credit from a cancelled trip/flight in the past?

If so then all you need to do is buy the new tickets and when you get to the pay screen you click on apply travel funds. Then three boxes appear with different types of "credits". One for giftcard, one for LUV voucher and one for travel funds. Just type in your name, confirmation number then press apply funds.

That's all there is to it...works every time for me.

Good luck...hope this is what you were looking for.

 

[mickeyluv]

Are you talking about credit from a cancelled trip/flight in the past?

If so then all you need to do is buy the new tickets and when you get to the pay screen you click on apply travel funds. Then three boxes appear with different types of "credits". One for giftcard, one for LUV voucher and one for travel funds. Just type in your name, confirmation number then press apply funds.

That's all there is to it...works every time for me.

Good luck...hope this is what you were looking for.

yes that is what i'm talking about but the thing is...our credit has to be extended because the flight we couldn't take because our daughter caught the h1n1 was more than 6 months ago. When I do what you stated above it doesn't work and I'm assuming the reason for this is that SW has to validate the credit/extend it.

I did look up their hours and the department that I actually need to request an extension is only operational Mon-Fri .

Thanks for your help!!

 

[cathicool]

hi
we have done this in the past. yes, you have to call customer service (only open during business hours) and they will issue you a voucher for the expired funds minus $50 (I believe it is $50 per person- not any more than that). it does come snail mail, but arrives pretty quickly. when i did this, it was like 2 years ago, so maybe they have email capabilities now. good luck!