Surprised by DCL Customer Service Response

Have gotten the art cards but never a magnet...cruise 14 coming up in February. My husband turned Platinum on our last cruise and didn't get a magnet. My grandson turned gold and no magnet for him either.
 
Don't feel too bad, we were on the Hawaiian cruise and were suppose to get the Frozen necklaces.

The cheap, light up ones? I'd've gladly given you mine. They reminded me of the cheap toys my kids get at the county fair. Not that I'm doing anything with the art card either, so perhaps it's a wash either way. lol
 
The cheap, light up ones? I'd've gladly given you mine. They reminded me of the cheap toys my kids get at the county fair. Not that I'm doing anything with the art card either, so perhaps it's a wash either way. lol
I have a daycare, the kids would have loved playing dress up with it!
 
Funny, the text is back on the CC home page again today. With the exact same wording. So strange that they took it down while this thread was active and now it is back again (with no change to it at all).

From CC website:
A New Way to Show Our Thanks
We value our Castaway Club members. And beginning in February 2014—to show our thanks—you'll receive a small token* of our appreciation when you return home after each cruise.

We commissioned 5 artists to create a series of Castaway Club-exclusive art cards. Collect one after each cruise.* There are 5 cards that you can collect. Each card was designed by a different artist using our Disney ships as inspiration—and showcasing the artist's unique medium and creative vision.

And if you're celebrating a Disney Cruise Line milestone—like your first Disney cruise or your Castaway Club status turning to Gold or Platinum—you'll receive a special car magnet* (in lieu of the art card) to celebrate your milestone and show off your new Castaway Club status.

The designs are a secret for now, so you can look forward to a fun surprise in the mail after your cruise.

*Limited to one gift per stateroom.
Funny it says if first or status change you get magnet in lieu of art card......but after our first cruise we got but the magnet and art card
 


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