Suggestions for FP+ improvements (keep it reasonable)

[TreeSapp]

Perhaps 1st time use guest should still have to visit a kiosk for a quick 'training' session. But once you are 'in the system' you should be able to book/change your FP+ from the App. With the option remaining to visit the kiosk if you choose. Seems like this would help cut way down on the lines.

For example I have friends who are APs but haven't stayed at a hotel, so they don't have wristbands... Each visit they have to wait in a kiosk line... But they fully understand the system. Even if they weren't allowed to book until the day of their trip, why not let them do it over the app rather than take up space in a crowded kiosk line?

 

[Golf4283]

I think for the prebooking of fastpasses for restort guests at the 60 day out period I would like some sort of cap on fastpass+ bookings. Say at 60 days out you can book x amount of your fastpasses, then at 30 days you're allowed additional ones.

For example:
Say you're staying for 10 days and the 60 day window just came up and you can book your FP+'s. I think you should only be allowed to book maybe half of those days fastpass+'s instead of all 10 days. Then when the 30 day window hits you can book an additional 2-3 days. Then the week before your trip you can book the remaining.

I think this would help with some of the negative posts from people on how they don't want to book 60 days out and they don't know what they want to do before then. This method would alleviate some of the stress for those people. Granted not all of it.

Plus it would be a fun way for the family to sit down and get excited about booking when the various windows become open.

 

[MouseyMin]

Allow a certain number of fastpasses (3 or 4) per day of hotel booking, but allow guests to use them whenever they want. For example, for a 7 night stay, give a guest 21 fastpasses, and allow them to use as many as they want on any day, in any park.

I just came back from WDW and found that several fastpasses were never used because of things that came up - such as bad weather or meeting other people. I would have liked to be able to use them on another day.

And definitely allow more than one park per day - why are they selling hopper passes if your Magic Band won't "hop"?

 

[fairy8i8]

Improve QA.

There are so many glitches, it is pretty embarrassing as a product. Management truly chose to roll this out before it was ready. Problem is, it is not a paid service, but is an add on service to an already existing product. If people had to pay for it on it's own, there is no way they would have rolled out in the condition it did. No one would have bought it.

1) Get rid of "ghost" Fastpasses.

2) SPEED! Especially with foreign visitors who are spoiled by internet 4 times the average in the US, this product is clunky! (They have fixed this significantly, so props to them. I used to not even be able to log on before I was bored, but it must stand up to the pressure of Holiday crowds on their wifi system).

3) Make sure that there are NO glitches around purchases. People will roll their eyes if they can't get into a Fastpass line. Make them feel like their financial security is at stake, and you are looking at a class action lawsuit. Think Target. If a guy can do it there, Disney can't pretend it won't happen in the parks.

4) Why in the world are there glitches with it not opening up the rooms? If this is an error on the part of the front desk, they need more training. If this is a coding error, it should be permanently fixed... FAST. Again, a security issue. This should be as iron clad as the purchasing feature.

5) Yeah, I'm sad to see my days of 4 plus fastpasses are gone and not being able to have fastpasses for the major rides, but I will hold judgement. If it's truly a day where not EVERYONE in the park can physically ride a single ride because of capacity constraints (Mine Train), I understand.

In short, make what you have WORK-- FAST. Otherwise I'm not going to waste a "vacation" QAing your product for you again. You should pay me to do that, or at least provide enough perks to make it worth my vacation time. The CMs in the park are often failing at this (having bad or indifferent attitudes), as they are the ones who have to face the wrath of guests dealing with glitches. Frustrated guests are NOT returning customers.

If the product is so bad that the front line doesn't care if guests are having a good experience at Disney World, then this is a serious issue internally for Disney. Honestly, the new Cars Land and Fantasyland are what is carrying Disney Parks and attracting the increase in customers, not MyMagic+. They have about 1 year, MAYBE 2 after Mine Train opens to get their act together, or the revenue stream will be seriously affected.

Once it is working, there are a lot of tweaks that would make the experience more magical. Fastpass incentives to improve crowd flow and take pressure off some of the major rides. The interactive queues sound fun. Customizable magic band (not the covers or bling, but some of the leaked examples where it is printed on the band itself so it's less bulky). Once off site guests can pre-book attractions, allowing more flexibility to change Fastpasses same day, such as allowing multiple tier 1 rides or riding the same ride twice. That way everyone gets a fair chance at reserving the major rides prior to park opening to fit their vacation style, but if there are spots left over, they make someone's day instead of going unused (I am assuming that off-site guests getting pre-booking is a goal- otherwise the whole idea that it will make visitors more committed to going to the theme parks is rather silly. Onsite guests are already pretty committed to going to Disney. It's the off-site guests who may try to defect over to US or Sea World that you need to commit with prior plans).

 

[tlady]

1. Allow someone to ride, per day, any ride at least 2x using a FP.
2. Raise the total # of FPs you can have on any one day to 5.
3. Totally eliminate tiering.

 

[momof2n2]

Get rid of the 3 max and get rid of not being able to repeat attractions with FP+.

Recognize there would be a capacity issue. Disney can't allow somebody 60 days in advance to book a schedule like this:

Space Mountain - 8-9
Space Mountain - 9-10
Space Mountain - 10-11
Space Mountain - 11-12pm
Thunder Mountain - 12-1
Thunder Mountain - 1-2
Splash Mountain - 2-3
Splash Mountain - 3-4

So what would you suggest realizing that Disney has to handle capacity with respect to repeat attractions and FP+ limits?

c'mon now OP you said be reasonable and you posted an unreasonable assumption on what she wanted.

I would suggest a system where if someone wants a FP for an attraction, they go up to a machine in front of that attraction, insert their ticket media and the machine gives them a FP for that attraction. The guest can then get another FP for any attraction that has available FPs either 2 hours later or when the FP window opens for that attraction, whichever is earlier.

It doesn't solve the capacity issue (no FP system will do that), but solves the many other issues with FP+.

(See what I did there?)

THIS THIS THIS THIS THIS
But this is where I get called old and am told, "It's never going to happen so get over it."