About 4 weeks ago i went round to my Sisters to help her with her Virgin APIS, we happily worked through everyone and submitted. It then came up that her youngest Robert (11yrs old) was not in the category that matched the details sent from Virgin Holidays-All his details matched from Virgin Holidays my booking and there seems to be an error in the transmission of data. We have rang a total of 7 times to sort this out and are being passed all round and not getting promised call backs. I have searched on here for the 01293 496917 number for the UK, is this still valid? we are at 7wks now and getting a little jumpy on this as we cant subit the APIS. Anyone come across this before?