Stupid soup place!

[mum4jenn]

If the customer had no intentions of putting crackers or anything in their soup, could they "request" that it be filled almost to the top of the container? And would they be charged more for that?

Not at Wendy's. They have set prices for things and don't have a way to charge for a "little more". My suggestion would be to buy a large chili and have them put it in the small cup.

Maybe Mom and Pop type place would be able to do that. Restaurants set up their prices based on food costs. If they are charging for one size and customers want things filled to the top then they are losing money on each "full container". That adds up if there are several a day each day of the year.

Even back when I managed the Wendy's I set up a page out of the manual that had the required weights for fries for each size so the customer could see it. I also had a scale next to the fry station so that each employee could weigh the fries and the customer could see they were not getting cheated. Most restaurants do not do this and the fries are usually overstuffed. I did find though that by letting the customer know what the "official" serving sizes were and that by being consistent, they were less likely to complain. I also had the best food cost control in our region back then because I expected my employees to follow the rules.

 

[mum4jenn]

I've noticed something similar at the drive through at McDonalds that now have the automated soda fillers. There is quite a bit of "air" at the top of the cup now that a human isn't filling it! I'm such a cheapskate I go in and buy it at the counter so I can fill my own to the tippytop at the self serve station!

Terri

As far as the automatic drink fillers, those are set up to portion out the correct abount of soda as long as the correct amount of ice is used. I forgot what the standards were on drinks but there was a scertain amount of ice that was supposed to be put into each cup and then the rest in soda. It was similar to the chili...something like 12 ounces of soda in a 16 ounce cup or something like that. At that time we did not have the auto fillers but the cups had lines on the side that showed where the ice was supposed to be filled to. So basically you received the amount of soda you paid for but did not get the right amount of ice. Of course I do the same thing you do as a customer. I do not want as much ice so when I go to the places where you fill your own drink, I oput less ice amd more soda!!

 

[mum4jenn]

Thanks for explaining that. When I first opened this thread I thought of Wendy's! I really like their chili but was always a bit upset that they never fill the cup up. I'm not one to complain about things like that, but it did make me order it less often because I felt like I wasn't getting my full money's worth. But what you said does make sense! So next time I order it I'll remember this thread, and I won't be upset about it.

Glad I could help!!