BarryHom
DIS Legend
- Joined
- Aug 20, 1999
- Messages
- 14,159
I decided to stay at Studio Plus on 5/31/03. Studio Plus is owned by the same company that runs Extended Stay America and Crossland. I had made reservations at their properties, but I had to cancel them. Even after canceling them in the specified cancellation time, I was still charged for the room. This happened to me about four times at several different properties. I was very angry and wrote complaint letters. For these letters, I received two free weekend stay certificates. I had used one in the past. I decided to use the other one during this stay.
This Studio Plus property is by the Orlando Convention Center on 6443 Westwood Blvd. An Extended Stay is right next door. Its about a mile from Sea World. Studio Plus had three stories. I was on the second story at the end of the hall. The rooms were very nice. My room had a large kitchen area (stove, refrigerator, sink), a recliner chair, a sofa, a bed, and a bath. The room was very large and clean. I could not find one problem with the room. The floors seem kind of flimsy, though. Parts of the floor squeaked as I walked across. I could also hear the upstairs neighbor walking on his squeaky floor.
The only problem I encountered was with check-in. There, I met Ms. Dumb and Mr. Dumber. Ms. Dumb first greeted me and checked me in. Dumb tried to charge me for the room until I showed her my free weekend stay certificate. I had noted on my reservation that I had one, but I guess she didnt see it. She looked at the certificate as if it was written in a foreign language. Dumb asked Mr. Dumber for help. Dumber first tried to make a joke that wasnt funny (Sir, you need 100 points sorry, just kidding). With the problems Ive had with the property, it isnt a good time for jokes. Then he said that the certificate was for a weeks stay. I pointed out to Dumber that it said weekend stay. I suppose the eyes were too lazy to read -end. Dumber then said, Youre staying Saturday to Monday? No, the computer screen says one night. He tried to enter the certificate, but he didnt know how to either. Dumber had to call his boss at home and ask him how to put it in (he said, A guest just busted out a free weekend certificate and I dont know how to put it into the computer). Finally, he got me into the computer. He did ask for a credit card as a deposit.
I had stayed in my room, exhausted from the day. I watched Eraser on TBS until I fell asleep. The next morning, I checked out and the General Manager was manning the front desk. He couldnt find the certificate that Dumb and Dumber couldnt figure out. He checked me out and didnt charge a thing.
I keep on having problems with this companys properties. I have a feeling in my gut that the deposit wasnt credited properly. The General Manager was handling my checkout so I hope it was credited, but with the bad charges that Ive encountered, I fear I may be mis-charged again. If that happens, I think I will send the mother of all complaint letters to the company. Maybe I can get a free months stay.
This Studio Plus property is by the Orlando Convention Center on 6443 Westwood Blvd. An Extended Stay is right next door. Its about a mile from Sea World. Studio Plus had three stories. I was on the second story at the end of the hall. The rooms were very nice. My room had a large kitchen area (stove, refrigerator, sink), a recliner chair, a sofa, a bed, and a bath. The room was very large and clean. I could not find one problem with the room. The floors seem kind of flimsy, though. Parts of the floor squeaked as I walked across. I could also hear the upstairs neighbor walking on his squeaky floor.
The only problem I encountered was with check-in. There, I met Ms. Dumb and Mr. Dumber. Ms. Dumb first greeted me and checked me in. Dumb tried to charge me for the room until I showed her my free weekend stay certificate. I had noted on my reservation that I had one, but I guess she didnt see it. She looked at the certificate as if it was written in a foreign language. Dumb asked Mr. Dumber for help. Dumber first tried to make a joke that wasnt funny (Sir, you need 100 points sorry, just kidding). With the problems Ive had with the property, it isnt a good time for jokes. Then he said that the certificate was for a weeks stay. I pointed out to Dumber that it said weekend stay. I suppose the eyes were too lazy to read -end. Dumber then said, Youre staying Saturday to Monday? No, the computer screen says one night. He tried to enter the certificate, but he didnt know how to either. Dumber had to call his boss at home and ask him how to put it in (he said, A guest just busted out a free weekend certificate and I dont know how to put it into the computer). Finally, he got me into the computer. He did ask for a credit card as a deposit.
I had stayed in my room, exhausted from the day. I watched Eraser on TBS until I fell asleep. The next morning, I checked out and the General Manager was manning the front desk. He couldnt find the certificate that Dumb and Dumber couldnt figure out. He checked me out and didnt charge a thing.
I keep on having problems with this companys properties. I have a feeling in my gut that the deposit wasnt credited properly. The General Manager was handling my checkout so I hope it was credited, but with the bad charges that Ive encountered, I fear I may be mis-charged again. If that happens, I think I will send the mother of all complaint letters to the company. Maybe I can get a free months stay.
