We rented from travelbabees.com last summer. We also ordered diapers and wipes from the same company. We had a few issues with them but they did have decent customer service and they attempted to make things right.
We got to our hotel early in the morning and the stroller wasn't there yet. We expected that to happen though. We put our 10 month old dd in the front carrier and headed to the parks. A few hours later we went back to the hotel for naps and the stroller was there, with a broken harness and the diapers were missing. I called and got an answering machine. I left a message and sent an email and left them our room number at the the hotel as well as our cell phone number. I got a call back within an hour. They were out of the diapers we had ordered so they gave us a credit as well as a percentage off of our stroller. They also sent someone to swap out the other stroller right away. We ended up using a BOB jogger (same stroller we usually use at home) for
about $70 for the week. Not having the diapers did bother me but I had packed enough for a couple of days and we did have a car so dh just went to
the store one night as I was putting kids to bed
I would use them again BUT I would call and confirm they have everything I ordered before arriving.
HTH