From June 2004 (We added twins to our family 3/04 and my wonderful dh sent me and our oldest to WDW for some "mommy and me" time):
While eating at the 'Ohana character breakfast, one of the character "wranglers" starting talking to Zane about his favorite characters. He started this litany of villains and I mentioned that Maleficent is our "Holy Grail" and that we've never seen her outside the parade. The CM asked us to hold on while she went to check something, and when she returned, she asked for my cell phone number and gave me hers. She said she was trying to see when/if her Royal Badness might be about and would let me know. I thought, "ok, cool!"
Well, later that afternoon as Z and I enjoyed an afternoon snack at Epcot, I checked my messages, and there were THREE from this CM begging me to call her back and let her know if Z and I could be at MK by 3:30 or so. (Keep in mind it was now 2:40). So we flew to catch the boat to BWI, jumped on the MK bus and got there about 3:20. She told us to check in at Guest Services at City Hall and that it was "all arranged". I figured Maleficent would be making a park appearance and they were going to give us a "heads up". Boy, was I ever (happily) wrong! We got a private audience with Maleficent! The CM at Guest Services gave Zane an autograph book (his was already packed in his luggage as this was our departure day), a coupon for a free Maleficent t-shirt, and 2 "priority entrance" coupons for the attractions of his choice! I don't know who was happier, me or Zane. I'm still amazed that CM went to all that trouble for my little boy, and it still makes me a little misty eyed. I wrote a very nice letter to WDW thanking them for this extra sprinkling of pixie dust, and got a call from the Executive Office thanking me for taking the time to write.