Stay Away !!

[DaisyLuvr]

Wow, that's absolutly unacceptable! I would have asked for a manager straight away. It's like the restaurants who tell you they won't split a check more then once,but never have it posted anywhere and don't tell you when you sit down. At least the ESPN Zone was there to have a good time at, it's always a great place to eat.

 

[mystic_path]

OMG that so sucks... Thanks for letting me know this. I was debating going there with my party last week on my trip. There were 8 of us but we went to the Rain Forest Cafe instead. We had excellent service there. Sorry to hear about the unfortunate event you had to go through. I would have left too. You deserve better then that.

 

[auntiegem]

Ridiculous!!! Guess the recession isn't affecting their business yet, huh? Duh.

 

[Stacerita]

Someone was just asking about going there to grab a meal soon....I guess we won't if they don't serve large groups. Oh well.

 

[mechurchlady]

I see two problems here.

First is poor staffing that needs a good cleaning to get rid of the deadwood.

Second is a major corporate mistake in saying that large groups can only eat outside. This is the only restaurant that I know of that has that policy. This portion needs a letter writing campaign and people telling the corporate office that they will loose business if large groups have to sit outside. They advertise to a large audience and many of their customers are such large groups.

http://www.houseofblues.com/aboutHOB/

Our mission is to create:

* A profitable, principled global entertainment company.
* To celebrate the diversity and brotherhood of world culture.
* To promote racial and spiritual harmony through love, peace, truth, righteousness and non-violence.

Yeah, harmony when the rain and sun are pelting you because you brought a large group to House of Blues. Sure not celebrating the brotherhood and diversity that includes large families.

 

[TheParsec]

We went there last year with a group of 9 people, it was a busy saturday night, they gave us 2 tables right next to each other right away inside. Maybe they changed it now.
Sorry to hear about that.

 

[Gisele]

Well said Laurie! In the meantime their mission statement should be changed to:

* A profitable, principled global entertainment company, that caters to capitalism, and prefers to forget the small guy, the hard working stiff who has a family to care for.

* To celebrate the diversity and brotherhood of world culture. And we will have our wait staff and host, treat people equally poorly. No matter how much money you might be thinking of spending, or that we might entice you to part with otherwise.

* To promote racial and spiritual harmony through love, peace, truth, righteousness and non-violence. However, please, do not expect large groups,be it people with large bootays, or many a people in their party, to be able to dine inside. NO! For if you insist upon it, you will have to bus your own tables, wash your own dishes, and go place your order at the bar! And then go back to the bar, in order to serve yourself. We will be expecting at least, a 20% tip, however. Otherwise, we will just tack it on to your bill. For the only thing that we will not require you to do is to pay your tab at our computer system. For that, please just flag down, or otherwise obtain proper attention from one of our most friendly and extremely helpful staff. They will be o.k. with the idea of taking your money. Just better say thank you, your welcome and again LEAVE A TIP, OR ELSE it may become ugly. For we have a special arrangement with RFC to sick some of their pet possums on non tipping guests. Normally, their possums just dine out side, with nice tourists that are dining at RFC too. But when they are working here, well just do not make them mad. For that will not make for a pretty Kodak moment!!

 

[wazowskiLOVER:)]

Thanks everyone for the support and feedback on my situation that happened to me ! Its crazzzy how ridiculous the situation was. I think I will complain because I'm going to be there in a couple of weeks. Maybe they could throw me a little something for the trouble. I'm not expecting it though. Usually when something like that happens to me, I completely avoid the place afterwards. I'm so hard to forgive, so I don't usually end up at the place ever again. So who knows if I'll try them ever again!!!

 

[disneydreamer74]

Thanks everyone for the support and feedback on my situation that happened to me ! Its crazzzy how ridiculous the situation was. I think I will complain because I'm going to be there in a couple of weeks. Maybe they could throw me a little something for the trouble. I'm not expecting it though. Usually when something like that happens to me, I completely avoid the place afterwards. I'm so hard to forgive, so I don't usually end up at the place ever again. So who knows if I'll try them ever again!!!

So sorry about your experience. IF its one thing I cannot stand, it's bad customer service! I would complain not only for your own peace of mind, but because it may save the next group from experiencing the same horrible incident. I am glad you were able to have a good time at Espn though. I like that place and they have wonderful service. Haven't they figured it out yet? Great customer service= nice tips! DUHHH!!! thanks for the forwarning, We are having a family gathering in July and there is a group of 9 of us that were considering HOB, but I can firmly say they will not see our dollars! UH-uh!
HOpe the remainder of your trip was nice!

 

[wazowskiLOVER:)]

My trip was not ruined because of it !! Thank god!

What gets me upset about the whole experience is that I work at a family owned restaurant and have to do a lot more than that girl ever has to do at her job. I host, wait, bus, work take-out, answer phones, and even sometimes decorate food. I completely am polite to people and take my job of serving people seriously because I want my work to reflect the environment I work in. Thats why the place I work for has such great reviews on Yelp. I hate it when people like that make the food service industry look bad. She also makes my generation and sex look bad at the same time. Its ridiculous.

 

[nerdboyrockstar]

Those *******s. We should have it shut down.

 

[aprincess@mail.com]

wow, that does suck!
sorry you had a crappy service!

I have never eaten there, but now I dont plan too.

 

[FireflyJar]

deleted

 

[Disneylvrforever]

Good thing I hardly ever eat at HOB.
I really hate bad service and I'm sorry that those ppl treated you that way. And especially since they were being rude a*holes doesn't help either. I'm glad though that you had a great time at ESPN Zone.

 

[JenDisneylandlver]

Oh wow, in April we had a group of 5. Hard to believe that if we would have had one more, they would of forced us outside. Part of the enjoyment of eating in places like that is the atmosphere inside, and getting out of the heat!

Not a place we would go to eat, we like places that are more "family" friendly.

 

[kc10family]

Sorry to read this.
Sounds like they may need to make changes as needed to bring in the cash.... but then again maybe they feel they don't need customers that bad. I would think they would try to keep people happy and keep the money in HOB.

 

[MagicalMomAZ]

I'm sorry HOB sucked for you. I only visited the one is Vegas & the customer service was ok except that our waiter wasn't w/ it. I touched an empty to go box on our table & asked for another one ----he brought an extra order of what the contents were. So then I needed TWO to go boxes. ::SIGH::

 

[bumbershoot]

http://www.houseofblues.com/venues/clubvenues/anaheim/business.php

This page has their host stand phone number:

http://www.houseofblues.com/venues/clubvenues/anaheim/dining.php

 

[kaoden39]

Well, we won't ever be eating there. What a bunch of bull. I cannot believe that with Disney's big celebration promotion going on that encourages things like family reunions that there is a business on their property that is not encouraging family units. I know that most family reunions are large groups. I am sorry to hear you were treated like this.

 

[8gr8mouseketeers]

What a crappy policy! We have never eaten there. Having 6 kids, we are a family of 8. I'd be very disappointed to walk in there and be refused a table because of this.