state of things: our 3/27 - 4/3 trip

[raidermatt]

I guess I just won't accept the disgruntled employee excuse for poor workmanship.

I would be disappointed if you did accept it as an excuse. But that's not what I'm saying. Its not an excuse for any individual. Period.

However, in the real world, not everybody thinks that way all of the time. Working conditions, which include pay, affect how people are going to do their job.

1000 disgruntled employees are simply not going to do as good a job as 1000 satisfied employees.

Of course you will always have some disgruntled people, and part of the solution is to weed those folks out. But part of it is also ensuring you are providing the best enviroment in which they can succeed. If you're doing that, great, but I think the consensus is that Disney is not doing a great job at that right now. (That includes things other than pay)

But my original comments about wage were based on this post: "What kind of "quality" or you expecting from a bunch of minimum wage workers at an amusement resort ?"

His/her theory would mean a minimum wage CM who worked for Walt would be just as bad as one working for ME.

I agree with you there, in that pay is not the only factor contributing to job satisfaction and job performance.

 

[mrsltg]

I haven't seen any "bad" cm's in my last two trips to WDW. Way more "excellent" than "average" even. Three trips ago I saw two "bad" ones complaining loudly at the state of the restrooms by Fast Track at Epcot. I can honestly say that in my dozen or so trips, they were the only ones that stuck out to me.

About DVC.... ENOUGH. How many more stands need to be put in place before they can ensure that you will not walk 300 feet without being reminded that "you can own a piece of the magic" (or at least rent it for 40 years...)?

The laundry bins were at the AKL in December... concierge level. There were several every night waiting to be used the next day. I thought that this was ugly. Let the mousekeepers push them out into the halls each morning - they are on wheels so it shouldn't be too hard.

Erin

 

[aalan]

i just want to clarify: i was not complaining about the senior or enthic cast members, just commenting on the quantity of them. grinningghost is right, a cm named "tri" helped us at the world of disney, and he was wonderful, attentive, helpful, going the extra step. i believe he was from saigon.

my point really was that all the fast food, busboy, grocery checker-type jobs are not good enough for the youth of today. so the seniors who dont care about $, and the various enthics (who have a work ethic) are taking over these jobs, and on this trip i noticed this at disney.

the poor and indifferent attitudes are a management problem. believe me, there is a big correlation between employee satisfaction and customer satisfaction. of all companies, disney should understand that. some bad apples probably do slip through the job screening process, but just as it takes a special person to be a butcher, or trauma surgeon, it should be a certain type of person to be an employee at disney.

 

[Momelie]

Hi!

I just wanted to mention that we were at POR in Magnolia Terrace from 3/22 - 3/26, and had similar experiences to those mentioned here.

Our first room that we were given keys to, we walked in, and the room was filthy! As in, no linens on the beds, dirty glasses everywhere, a stopped up sink, and a bathroom that had very obviously been used and not cleaned yet.

I called the front desk and we were given a new room within about 15 minutes, but had to walk over there (2 small children needing a bathroom after spending a while in the car), and then somebody met us to help us with the luggage, but had to let us in with a master key. We had to wait nearly two hours to get our new room keys - and my children were antsy to get to a park by then, LOL!

A few hours later, I was trying to navigate from our room, which faced the bus stop, to Big Man Island, and got a little disoriented about how many turns I had made, so I stopped a CM to ask how to get to the Food Court - she didn't speak English, and pointed in the direction of what turned out to be a small pool.

Once that was out of the way, though, our stay was excellent!

In the parks, I did notice many more CMs are retirees than I used to see, but given the demographics of the area, I just figured that was to be understood. Mainly our experience was that the CMs at the rides and performances were fantastic, but the cashiers and food service was no different than you would expect anywhere.

As to the crowds, I thought they were pretty crowded, compared to other times, but it was spring break throughout Florida that week, so I expected it.

 

[Peter Pirate]

As a frequent visitor (25 nights per year) and an AP holder I can uneqivicably state that IMO the CM's are the BEST thing about WDW. We seldom run into a bad one (maybe 2%), a good number are average(could be 50%) as well as Abover Average (perhaps 25%) and Excellent (I'm guessing 25%). The average CM's pale when compared to the Excellent ones and sure I'd like to see the numbers in these two catagories reversed but all in all I think the CM's are still what sets Disney apart...

 

[WEDWAY100]

Back to an earlier point, DVC booths are becoming more prevalent. Off the top of my head, I can think of three in the MK - Main Street across from Tony's; TL (used to be Geiger's counter) and AL (accross from the treehouse).

Back to your current discussion...