Resort Thread STAR WARS: GALACTIC STARCRUISER Official Information & Questions Thread

[Chirple]

There are several (not just on here) APs who did not receive a code who have been able to book, so if you did indeed actually need a code, then there are lots of CMs who are breaking the rules today.

And this should have ended at pre-screening if a code was required.

 

[Tiggerette]

OP
Do you think it might be possible to start amassing a chart for the cash requirements for booking in different seasons?
I'm thinking it would be helpful to know the prices ahead of time rather than wait 4+ hours to only find out the cost is higher than budget allows. (And yes, I understand this experience costs are so high that folx might be asking... .Budget? We don't need no stinkin' Budget!?!)

 

[rick1zoo2]

Oh hold music play list:

Indiana Jones Theme
Haunted Mansion
something with hints of Beauty and the Beast
Small World
Soarin
not sure
America (keep thinking I need to stand when this comes on)
Pirates of the Caribbean yo, ho, ho...
WDW Railroad (ALL ABOARD) and some Magic Kingdom music
not sure, but upbeat, marching type music
Animal Kingdom type music I think
Winnie the Pooh, Hefalumsps and Woozles, etc.
back to Indiana Jones, I think I have looped this all at least ten times.

and I am four hours in

 

[E2ME2]

UPDATE:
Called at 7:00 - through prescreen at 7:43 -- held in silence until 10:26
Booked Galaxy Class Suite & Captain's Table Dinner , and confirmed everything in MDE app by 10:55!
WOW! - interesting experience.
For those still holding: May The Force Be With You. Maybe I'll see you onboard!

 

[Punkrockbebop]

So….I did get a CM on another line on the passholder line after waiting 2 hours, and she confirmed that my BF has the code, but somehow I don’t. We both have active platinum APs. she said the Galactic Cruiser line was closed so they are asking people to call back later, so I asked to speak to the help desk to fix my account. The guy there said both of us were opted out of communications?? What?? We got the email about the Remy preview and booked that no problem. i still don’t know what happened to MY code.
………and I’m still on silent hold on my iPhone……..will they ever answer, or am I in a Galaxy Far, Far, Away………at least we have our code??

 

[rick1zoo2]

On the phone with - Towanda!

 

[SkyGuy]

So….I did get a CM on another line on the passholder line after waiting 2 hours, and she confirmed that my BF has the code, but somehow I don’t. We both have active platinum APs. she said the Galactic Cruiser line was closed so they are asking people to call back later, so I asked to speak to the help desk to fix my account. The guy there said both of us were opted out of communications?? What?? We got the email about the Remy preview and booked that no problem. i still don’t know what happened to MY code.
………and I’m still on silent hold on my iPhone……..will they ever answer, or am I in a Galaxy Far, Far, Away………at least we have our code??

When I called VIPassholder to ask why I hadn’t received an email, I was also told I was opted out of emails - so was my son. Neither of us did this. I asked to be opted back in and asked if I could get an email and code and was told it takes 30 days for emails to start back (?!), and she couldn’t give me a code because she didn’t know how, but that I didn’t need one. Answers are all over the place.

 

[rick1zoo2]

lucky dog! I’m still on silent hold. I took a shower and got conditioner on my phone but I’m afraid to wipe it off because it’s right near the hang up button.

same here, but replace shower with "make lunch" and conditioner with "peanut butter"

 

[Punkrockbebop]

On the phone with - Towanda!

Towanda is busy today!

 

[rick1zoo2]

Towanda is busy today!

she is awesome

 

[Punkrockbebop]

she is awesome

please tell her to pick up my call! Im beginning to wonder if anyone ever will. Lol

 

[Tiggerette]

Leaping Lothcats! An automated voice just came over to say, "my estimated wait time is 468 minutes" It was 253 minutes at 10:29am. My goodness! I'm thinking this experience isn't in the realm of possibility for me.

On the other hand- I'm already going to be down at WDW post Princess half-marathon during opening week. So, if anyone wants to be nerdy before your cruise, happy to meet up and geek out!

 

[Littlelulu01]

I finally got an estimated hold time. 974 minutes . That’s only 16.73 hours.

 

[Punkrockbebop]

Omg! Which hold are you two on? The pre-screen or the silent hold?

 

[Cluelyss]

Got thru on prescreen line again, only 1 hour 10 minute wait this time, booking line still closed…

Edit: Back in the queue, wait time now only 30 minutes (to be told to call back again LOL)

 

[E2ME2]

So, after repeated redials I got into the VIPassholder line at 8:20am. Waited 2 hours 25 minutes for a CM to tell me that the Galactic Starcruiser queue is closed and that I should call back this afternoon. (We are both DVC and AP, but I'm not using points for this - because it's crazy). I just dialed the Galactic Starcruiser direct number and got into the queue after a few redials. Wait time is "over 60 minutes" according to the recording.

You had a Galaxy Starcruiser Direct Number. You could auction that off here for a king's ransom!
Too late for me, as I already spent my 4 hours on the phone...

 

[Tiggerette]

Omg! Which hold are you two on? The pre-screen or the silent hold?

I'm on a transferred DVC line. I'm keeping today's experience updated on post #129. I was trying not to clutter the thread with all the various *inconsequential* updates.

 

[E2ME2]

lucky dog! I’m still on silent hold. I took a shower and got conditioner on my phone but I’m afraid to wipe it off because it’s right near the hang up button.

I understand completely -- just before getting through, I had my wife come stand by the phone while i used the bathroom!
It was less than 5 minutes after that when the CM picked up....

Did you get through yet ??

 

[E2ME2]

On the phone with - Towanda!

Congrats! Towanda was fantastic to work with on my booking, as was Calypso at the main number at 7:00!

 

[E2ME2]

I'm on a transferred DVC line. I'm keeping today's experience updated on post #129. I was trying not to clutter the thread with all the various *inconsequential* updates.

Even inconsequential updates are updates worth sharing - gives us something to occupy the 4 hour wait!