I sent them an e-mail and got the same e-mail. I'm on hold with then now. Their waiting around music is way to loud, it is hurting my ears. They have finally answered and ask me to hold while they cancel, so more of that loud music. But they will cancel account in 4 hours and refund my $20.00.
Now will I lose the credit from SR? I did get the resturant certificate I picked some place near where we will be staying Orlando this summer, so even if I do lose the credit I'm still ahead of the game.