Disappointment is understandable. Upset over lack of availability or no points availability but cash availability is unreasonable and represents either a lack of understanding of the system OR entitlement mentality. The "I understand this is how it works but this was really important to me and therefore they should just give it to me" view is the latter.
I don't know if you are referring to me or not with this comment but I don't have the view you laid out. I fully understand how it works and have figured out how to work around it. I don't think that I should be excused from the rule nor do I have any expectations of such. I have never once been angry or upset about dvc reservations. Frustrated or disappointed? Maybe. I don't expect anything different. I believe 7 month availability is less than I would like.
That's not what I said and not what I meant. Specific to where you and I got started is this.
This is certainly not the case with DVC nor should it be. Expecting otherwise across the system is either unreasonable or represents a lack of understanding of the system, one or the other. Understanding this is how it is but feeling it's not a system one is comfortable with is fair. Those people should likely either buy something they have more control over or simply use cash.
If the realities of DVC don't fit for you or a given person and they decide to play with some other sandbox, that's fair. The OP was someone being unreasonable OR not understanding the system (likely both) and that is the context of my responses.
The principles involved in the OP. This was not directed at you unless you feel the same as the opinion expressed but the OP.
I guess it depends on your definition of expectation. One could look at the info and make a judgement there will be availability based on parameters and that be an expectation. However, in the context of this thread, the issue was about being upset when there wasn't availability and then essentially demanding availability, that is unreasonable within any definition. That position and/or being upset at cash availability but not points availability both represent lack of true understanding of how the system works. To take the position that one knew but they should make it happen because it's important to us goes to the level of entitlement. If you read the posts from the OP, it seems they technically knew the limitations.
I wonder how many of the 460 villas there are declared so far. One should know that HI is notoriously difficult to get in general in the timeshare world. However, at the end of the day and giving every benefit of the doubt on knowledge and experience, there is no way to justify one being "Spitting Mad at DVC" in this scenario. That's esp. true for one who technically knew this was how the system worked. In reality NONE of us have any right to expect availability at resorts we don't own at.
She should understand no availability having been an owner almost 6 years. Should never have made such a promise. But like other posters have done, since she did make the promise, now pay cash for the reservation to follow through on her promise, not blame it on DVC.
Unfortunately, many owners never realize this or at least fully accept it. I doubt hardly a day goes by you don't see some example here or the other. People who paid twice as much for a resort they could have bought for half to use for items that are not guaranteed and not a good value, all types of thread's where people are upset over things they shouldn't be (reallocation, valet parking, pool closure's, moved due to refurbishments or no animals), etc. OTOH, I realize that we all have expectations and that non of us would have bought assuming worse case scenario (like the parks closing).
BillYou keep referring to OP like she/they are new owners who don't understand what they bought.
In her signature it shows they have owned AKV since 01/2008.
Bill, I don't think it's that bad. While I do think they're interested in profits, I also think they have an honest interest in doing things well. Not that they always do but that they have the desire. Personally I think much of the issues over the years are more that they really aren't that experienced or knowledgeable about actually running timeshares and you see more reaction then damage control rather than forethought and implementation. However, in this situation for the thread we're on, there is no blame for DVC or DVD, this is all on the OP IMO.It's hard for us to admit that Disney is like every other company, interested only in profit. Owning a DVC interest really shows you the less than magical side of the company and IMO it's getting worse.
Only a few years ago when you had a DVC account or other issue you could find someone in member services who would invest the time to make things right or at least get you an answer. Now we find more CM's who seem to be just doing what they have to or less. They seem to be over worked and under paid and the morale is down. I recently mentioned to a CM that some of the DVC website functions are still broken, like paying dues online. The response was, "yea it's really screwed up", instead of a "you should call XX" or "let me have member accounting call you back".
