Last Feb I posted a negative review about American Airlines. My husband and I were taking our then 3 y/o GS down to WDW (his first WDW trip and also his first time ever flying). I booked us together with him having a window seat. A few weeks before we left we got an email, my husband's itinerary had been changed. Nothing was said about mine or my GS's, so I went online, just to find that they had moved me and my husband to another flight that left MCO an hour earlier than our previous flight. Fine, except they left my 3 y/o GS on the first flight by himself.

When I called to get it fixed, I had some ditz on the line that couldn't seem to comprehend the problem with this scenario. Her response was that your grandson will just be an hour behind you and you guys can just meet up in Dallas an hour later. At which point, I said, "You actually expect me to leave a 3 y/o by himself in the Orlando airport with instructions to get himself on the next plane and we'll meet him 2 1/2 hours later in Dallas when he gets off the plane by himself?" At that point the rep laughed and said, "Oh, I didn't realize your GS was that young, but I see now he is three". I had told her multiple times that he was a 3 y/o, plus I had checked the 'children 2-11' box, when I first booked the flight. She just wasn't listening and didn't look at the reservation details.

Thankfully she did finally manage to get all three of us on the same plane. When I asked her about making sure at least one of us was sitting by him, she said she had fixed it. When we got our boarding passes the day we left Orlando, we found that the three of us was all over the plane. Thankfully the MCO gate agent was able to fix it. I had booked the three of us together, one itinerary, one transaction, one credit card and had designated him as a child aged 2-11. Why the heck would they move two of us to a different plane and leave a 3 y/o by himself on the first flight. Why didn't the computer pick up on it? Talk about incompetence!