Spa Experiences

[Drr10]

I booked a spa experience on the Treasure. I have read that the employees (I know it's not run by Disney) pressure you into upcharges or ask if you want this (aromatherapy, ex.) without telling you that it's extra. Or they may ask if you have any target areas and then upcharge you for the extra attention. Or if your feeling stressed and then charge extra for aromatic oils. I have also read that while they are actively giving you a massage that they are constantly asking if you want this or that and then charge you. I just want a relaxing massage. I don't want to be badgered. Is this true?

 

[Mommb]

When I've had spa treatments on the older ships, I have had a sales pitch at the beginning ("Would you like this extra?") and end of the treatment ("I recommend this product"), but never in the middle, during the massage. If the employee starts asking, you can simply say "I don't want anything extra." Some people have recommended writing on the intake form "No upcharges/products," which is worth a try.

 

[cruisehopeful]

I stopped going to the spa on the ship because I have felt pressured at the end of the service when I just want to get dressed and go do something else. There's something about being naked and stuck with someone pushing products. I did buy a couple times and returned everything on the last night.

My husband has had several spa treatments and said they have never tried to sell him anything. He has really bad hearing so I wouldn't be surprised if they tried and he didn't know.

 

[CruizyWoozy]

I didn’t feel pressured a couple of weeks ago, but when the bill was brought to sign there was no mention that an 18 % gratuity had already been added. The bill just showed a total and a blank tip line, so I asked if there was already gratuity included and sure enough there was. I felt this was a bit deceptive. In the bars, the 18% is obvious, but not in the spa. When I asked for an itemized bill, they provided it immediately, but still…

 

[Memorymakerfor4]

I've tried the spa on the Wonder and got the heavy sales pitch during the facial. I bought the products just to get out of there, then returned it later. The massage was better and more relaxing, but it was a couple's massage so maybe not being by myself helped.

 

[CamColt]

We've done a few treatments over the years, sometimes with a little sales pitch. After our first one where we bought oil that we never used, we learned a simple no thank you worked fine.

However, we did a couple massage back in 2024 on the Fantasy. I had noted on the form something about the foot issues I was currently dealing with. After the massage the therapist wanted me to talk to someone who worked with that (I forget their title). Well he had DH and I there for at least 1/2 hour having us walk and balance, etc... so he could analyze us. Turns out this was actually a rep from "The Good Feet Store". He wanted to give us a great deal, 2 for 1 inserts for 399.00 I think it was. I have had flat feet my whole life, have gotten them analyzed by physical therapists and Drs at home, with specialized inserts prescribed. Here both DH (who does not have flat fee) and I needed the same exact insert. Right there they lost me and I saw this as just a sales tactic. Sadly I am done with the spa on the ships after that.

 

[mjkacmom]

Spas rent space on cruise ships and get most of their revenue by selling products. When you fill out the form, ask for no solicitations.