wdwfan1,
I spent 45 minutes on the phone today with AMEX customer service. You are right in so far as different point amounts for different cards. However, my complaint is nowhere on the AMEX Membership Rewards site does it state different cards have different ratios in so far as redemption values. The only screen there is any reference to ratio values is on the actual screen used for redemption. I called SW customer service and was told the exchange value is still 1,500 Membership Rewards = 1 Rapid Reward point. They knew nothing about 3,000 MR = 1 RR point. When I then spoke with AMEX customer service I asked what happens to the other 1,500 points. She told me AMEX keeps them!!! I plan to go another step with this since I feel AMEX isn't being quite up front in advertising the MR program by not pointing out on the enrollment page that different cards have different ratios assigned to them. I did tell the rep today I felt it bordered on false advertising. I don't have a problem with the ratio differences, but, I do have a problem with the fact that even the partner, in this case, SW, is under the assumption that a Membership Reward holds the same value for every customer trying to redeem their MR for Rapid Rewards credit.