Southwest question

[jimmaher69]

Bought five tickets (my family of four and my mother) for December Trip on my CC. My mother may not be able to go.

What are my options?

Can I get a credit for future purchase for myself or just for her?

 

[wahmtexas]

SW was great, a few weeks ago we found out my husband could not go and they transferred his $190 ticket credit to my mom so she could rebook his ticket very easy and if my mom was not using it, my husband would have the credit for a future trip, no cost, no hassle, gotta love SW, American never would have done that.

 

[KINGBOBOFTHENORTH]

It's my understanding though that in the past couple weeks Southwest changed their policy such that the credit resulting from a cancellation (or rebooking for a lower fare) can only be used by the same passenger.

BobK/Orlando

 

[lawgs]

It's my understanding though that in the past couple weeks Southwest changed their policy such that the credit resulting from a cancellation (or rebooking for a lower fare) can only be used by the same passenger.

BobK/Orlando

the new policy was posted on sw com website as occurring January ( end of ) 2011

 

[Rpsemont]

the new policy was posted on sw com website as occurring January ( end of ) 2011

oh no, say it ain't so!

 

[1tufgt]

oh no, say it ain't so!

Yep, from that point on it will have to be used by the person who the ticket was purchased for.