Southwest cancels my May flight and does not send email

[teawar]

I think the same thing happened here! Time to get on the phone.

 

[brockash]

I got the same email even though there are plenty of flights even ones that are 2 hours before the flight we had scheduled. I don't think they wanted to rebook us on a more expensive flight automatically. I guess I will have to call them.

Have you actually gone in and tried to rebook yourself with your confirmation number? I've done it multiple times in the last 2 weeks with complete success at getting flights that are much more expensive than what I originally paid at no additional cost to me...even after the "3 days" it says in the email.

 

[emilymad]

Have you actually gone in and tried to rebook yourself with your confirmation number? I've done it multiple times in the last 2 weeks with complete success at getting flights that are much more expensive than what I originally paid at no additional cost to me...even after the "3 days" it says in the email.

It won't let me. It gives me a message that the confirmation number has been canceled. I was able to rebook online our flight down but the flight home was just canceled outright.

 

[merry_nbright]

Same thing happened to me! I complained on Twitter and got right through to support! Fixed the problem!

 

[emilymad]

Same thing happened to me! I complained on Twitter and got right through to support! Fixed the problem!

Thanks for the tip!

 

[brockash]

It won't let me. It gives me a message that the confirmation number has been canceled. I was able to rebook online our flight down but the flight home was just canceled outright.

Oh wow, I've never seen that before. I'd definitely call; you should be able to get a full refund, but definitely annoying you have to spend your time dealing with that.

 

[emilymad]

Oh wow, I've never seen that before. I'd definitely call; you should be able to get a full refund, but definitely annoying you have to spend your time dealing with that.

The refunded my points already but to rebook it is now double the cost. Usually they rebook you automatically onto a flight for no additional money. I am sure they will take care of it when I call. I doubt we are actually traveling in June so I haven't been in a huge hurry.