SORRY another Ebay vent.... need to do this

[Stitchfans]

Just recieved a non payment dispute from an ignorant Ebay seller for a cd I was getting for DH for Christmas. It has only been 5 days for petes sakes. I had to go out the next day after work and buy a money order then sent it out the following day. All this like I said has only been 5 days ago. Even if I sent the payment out the same or next day it might not of arrived yet since the post office is so slow to begin with plus with all the holiday shipping going on. Ok. Vent over. Thanks for listening. Go on with your life.

 

[MushyMushy]

Did you let them know you were putting it in the mail?

When I do anything other than immediate paypal, I let the seller know what/when to expect. I think they get used to lightning fast payments.

 

[Stitchfans]

They would of had to known it was going through the mail since they don't deal with Pay Pal. I specified money order which of course no one has laying around them homes. So one would think they would expect it to be 5 days or better before they got their payment.

 

[va32h]

It may be a payment reminder, but it cannot possibly be an unpaid item dispute because Ebay will not allow you to file one until at least seven days after the date of the auction close.

I've been selling on Ebay for ages - believe me I wish we could file sooner, because there are times when the buyer tells you right away they aren't planning to pay. But you have to wait seven days.

 

[Stitchfans]

It may be a payment reminder, but it cannot possibly be an unpaid item dispute because Ebay will not allow you to file one until at least seven days after the date of the auction close.

I've been selling on Ebay for ages - believe me I wish we could file sooner, because there are times when the buyer tells you right away they aren't planning to pay. But you have to wait seven days.

No, it is a dispute. It came up as one. Didn't know about that policy since I am not a seller. I have recieved a couple of reminders here and there when the po is slower then normal.

 

[profdsny]

I had one of those once. I was so mad at the guy. He had paid by check, from overseas, which is fine, but I sent it out regular mail even before it cleared. He was in the Army (not ours) and wanted the items for his kids. About a week later he files a complaint with ebay complaining that he never got what he paid for.
Turns out, of course, that it was delivered to the address he gave me, which was his unit, and somehow they were sitting on it and hadn't notified him. You think he'd apologize? Think again.

I won't even go into the one I got now where I gave a refund to a woman in Oct because she wasn't happy with the item, and somehow she's been toooooo busy to return the item so far.
99.9% of the sales or buying I've had on ebay are fine, but there's always that one.

 

[Stitchfans]

I had one of those once. I was so mad at the guy. He had paid by check, from overseas, which is fine, but I sent it out regular mail even before it cleared. He was in the Army (not ours) and wanted the items for his kids. About a week later he files a complaint with ebay complaining that he never got what he paid for.
Turns out, of course, that it was delivered to the address he gave me, which was his unit, and somehow they were sitting on it and hadn't notified him. You think he'd apologize? Think again.

I won't even go into the one I got now where I gave a refund to a woman in Oct because she wasn't happy with the item, and somehow she's been toooooo busy to return the item so far.
99.9% of the sales or buying I've had on ebay are fine, but there's always that one.

Yeah, I know what your are talking about. I try to be patient with the sellers and give them some slack with time. But when One of them are like this it really burns me up. I hope he isn't a jerk after the money order arrives and takes forever to send it to me.

Just dawned on me. How can you even check when the money order was cashed? Is there a way? He could cash it and claim he never got it.

 

[Robinrs]

No, it is a dispute. It came up as one. Didn't know about that policy since I am not a seller. I have recieved a couple of reminders here and there when the po is slower then normal.

EBay will not let you file a dispute until 7 complete days... they wouldn't let me do it one hour short one time. You can receive several reminders before then but it doesn't become official until a week. Even then you have even more time to pay.

I give buyers a few days but 7 days is a lot in my world. I post mostly on Sundays and would like to know if they want it or not so I can relist it.

 

[dcgrumpy]

Just dawned on me. How can you even check when the money order was cashed? Is there a way? He could cash it and claim he never got it.

As long as you kept the receipt you can check if it's been cashed or not

 

[Stitchfans]

EBay will not let you file a dispute until 7 complete days... they wouldn't let me do it one hour short one time. You can receive several reminders before then but it doesn't become official until a week. Even then you have even more time to pay.

I give buyers a few days but 7 days is a lot in my world. I post mostly on Sundays and would like to know if they want it or not so I can relist it.

That is what I was mostly upset about, cause he never contacted me to let me know it didn't arrive. He just right away files a dispute. Not to sound like a broken record that is one thing sellers should take in to consideration when they ask for money orders- that people don't have them lying around their houses. I thought Ebay didn't count weekends, just business days. But if I added in the weekend then yes it has been seven days.

I don't understand how 7 days is a lot of time in anyones world when it comes to Ebay and the post office. Even almost all sellers say once it leaves my home I have no control over what the post office does. Meaning what shape the item arrives in or how long it takes to get to the person. I always allow extra time due to how slow the post office can be.

 

[va32h]

That is what I was mostly upset about, cause he never contacted me to let me know it didn't arrive. He just right away files a dispute. Not to sound like a broken record that is one thing sellers should take in to consideration when they ask for money orders- that people don't have them lying around their houses. I thought Ebay didn't count weekends, just business days. But if I added in the weekend then yes it has been seven days.

I don't understand how 7 days is a lot of time in anyones world when it comes to Ebay and the post office. Even almost all sellers say once it leaves my home I have no control over what the post office does. Meaning what shape the item arrives in or how long it takes to get to the person. I always allow extra time due to how slow the post office can be.

I do think seven days is not enough time if a seller accepts mailed in payments. I am strictly PayPal or credit cards now, but when I accepted checks and money orders, I gave my buyers ten business days to pay.

In your case Stitchfans, all you need to do is reply to the dispute that payment has been sent, and Ebay will wait another seven days (calendar days) before pursuing the dispute.

 

[Stitchfans]

I do think seven days is not enough time if a seller accepts mailed in payments. I am strictly PayPal or credit cards now, but when I accepted checks and money orders, I gave my buyers ten business days to pay.

In your case Stitchfans, all you need to do is reply to the dispute that payment has been sent, and Ebay will wait another seven days (calendar days) before pursuing the dispute.

Thanks.

 

[DMRick]

I don't understand how you got a dispute before 7 days either. Sometimes at the 3 day mark I send a reminder if I haven't heard from the buyer. I send the non payment notice out at the 7 day mark if I have not heard from my buyer yet. That is often an indication I won't be hearing from them. Had you clicked on the part of the auction that lets they know you are sending a money order, or gotten in touch with them to let them know payment is on the way at the end of the auciton?
From eBay:
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Unpaid Item Process (Non-paying Bidder or Buyer)
Unpaid Items can usually be resolved by direct communication between buyers and sellers. eBay provides an online process enabling the buyer and seller to communicate with each other to resolve the situation. eBay's Unpaid Item policy and eBay's User Agreement make clear that buyers must pay for the items that they commit to purchase.

There are four steps to the Unpaid Item process.

1) Sellers can file an Unpaid Item Dispute.

Sellers can report an Unpaid Item up to 45 days after the transaction date (i.e. the date when the buyer commits to buying the item and the seller commits to selling it). Usually the seller must wait 7 days after a listing closes to file an Unpaid Item Dispute. However, in the following exceptional cases, the seller can file a dispute immediately:

At the time of the filing the buyer is no longer a registered user of eBay.

The seller and buyer wish to mutually withdraw from the transaction.

In the first case the buyer will receive an Unpaid Item strike and the seller will receive a Final Value Fee credit without any additional steps.

In the second case the seller must file the dispute for mutual withdrawal. If the buyer responds to the dispute and agrees, the seller will receive a Final Value Fee credit and no strike will be given to the buyer. If the buyer fails to respond, the seller can still close the dispute to receive a Final Value Fee credit, and the buyer will not receive an Unpaid Item strike.

 

[DMRick]

In your case Stitchfans, all you need to do is reply to the dispute that payment has been sent, and Ebay will wait another seven days (calendar days) before pursuing the dispute.

I think it's only another 3 days, not 7, and then the seller can file for his fees back.

 

[profdsny]

Then you get into the issue of feedback. I once gave a guy a negative because he never paid for the item. He of course left feedback that he TWICE sent me money buy I never sent him the merch. This is the only negative feedback I ever had, but it keeps me from getting an 100%.

 

[eclectics]

I guess I'm different but I allow my buyers two weeks before I send out a reminder. Been doing that from the beginning and I've been selling a lot of years now. Never had much of a problem (most people use Pay Pal now anyway), and my buyers appreciate that I don't hassle them. Plus, it's easier on the blood pressure.

If I get a non-paying bidder, I simply relist the item. Not worth getting aggravated over, imho.

 

[Stitchfans]

I think it's only another 3 days, not 7, and then the seller can file for his fees back.

Since I am not a seller I wasn't aware of all this. My guess is the jerk wanted his fees back then, plus my money. Sure hope he doesn't play games and not send the cd after all this. As far as feedback I am not concerned. I have tons of sellers who never leave any at all. If this one leaves negative- oh well. Can do the same back.

 

[DMRick]

I wonder if it was a phishing email, since he can't send it for 7 days. If he decided to not do the sale with you, you would have rec'd a different type of message. It would have said you and the seller agreed to not complete the sale, and you would have to repond you agreed with this, or he would not get his fees at all. Something is strange here. I would write eBay to see if it was a a "real" email. I hope you didn't have to put in your password to respond to it.

As for some people waiting 14 days before hassling your buyers...that's why we do this type of selling, we are all self employed and we get to decide what works best for each of us. Doesn't mean one way is best for all. I could never wait 14 days. I sell hundreds of items a month, and I just don't have the time to keep track of old 14 day old sales, and then start the dispute. By the time it would be done, it would be close to the month. For sure my other bidders would have moved on and I could not offer them a second chance offer.

My reminders depend on if the buyer has gotten in touch with me. If not, that a reminder goes out on the 3rd day, the non paying on the 7th, and fees to be returned on the first allowable day, if I have not heard from the buyer. In the meantime, they get to respond on the dispute area, or to me if there is a paying problem. If so, then I'd be happy to give more time. No response? Then I move on. I have never gotten a note from anyone that indicated they felt hassled, after over 12,000 sales (and I'm a buyer as well, under a different account).

Both buyers and sellers have obigations in my opinion. The seller to send out the original notice, and contact buyer, and the buyer to let the seller know within 3 days how and if they plan on paying, and when the seller can expect it. I'm pretty fortunate, and have few non payers. I'm more likely to have a buyer pay quickly and then make me sit on the item waiting to see how they wish it personalized. I've got a couple of phone calls to make today.

In some instances, my email to them or theirs to me may have ended up in the spam file.

Since I am not a seller I wasn't aware of all this. My guess is the jerk wanted his fees back then, plus my money. Sure hope he doesn't play games and not send the cd after all this. As far as feedback I am not concerned. I have tons of sellers who never leave any at all. If this one leaves negative- oh well. Can do the same back.

 

[eclectics]

As for some people waiting 14 days before hassling your buyers...that's why we do this type of selling, we are all self employed and we get to decide what works best for each of us. Doesn't mean one way is best for all. I could never wait 14 days. I sell hundreds of items a month, and I just don't have the time to keep track of old 14 day old sales, and then start the dispute.

So do I. The percentage of buyers who actually wait that long are miniscule. I don't find I spend any more time keeping track of those few. I just feel the buyers appreciate the informal transaction experience I offer them. I rarely get stiffed and have many, many repeat buyers. But, as you say, whatever works for an individual and their customers.

 

[DMRick]

Well, maybe you are better organized than me LOL. I'm in it for the money, and although customer service is at the top of my list, so is getting my money. I can usually guess who will be a non payer once 7 days is past, and I'm seldom wrong (and it is not many that don't pay, but I do say I must get payment within 7-10 days..at 7 days, it's just a reminder). I can see no reason, if there isn't a problem why it should ever be 14 days before payment. Like I said, you are then talking about a month by the time it's all finished. Buyers sure don't want me to wait 14 days to think about shipping (we ship within two business days..not bad for personalized items), so why should I wait for payment? How do you offer to the second highest bidder after 14 days? Are they still interested?

I have a lot items going out in the morning, and while they have to still be packed by my shipper (dear hubby, who I pay to pack and ship), I still have to print and put together the orders going out on Tuesday. I like saving time to Dis and play, so I sure don't want to be looking back in a non payers folder and I don't want to have a bunch of stuff hanging around waiting to ship. As of today, all but 5 orders have been paid by paypal, and the rest of my buyers have taken the time to write and let me know checks are on the way. That's how I like my business to go (informal doesn't work for what we do..people all want their items yesterday)..just let me know buyers, that payment is on the way! We too have a large return basis..and many of them save me fees by continuing to buy, but from our website..which is another whole set of orders. Can't wait til that is the only way we sell, but alas eBay still plays a big part in our business for now

So do I. The percentage of buyers who actually wait that long are miniscule. I don't find I spend any more time keeping track of those few. I just feel the buyers appreciate the informal transaction experience I offer them. I rarely get stiffed and have many, many repeat buyers. But, as you say, whatever works for an individual and their customers.