Brian Noble
Gratefully in Recovery
- Joined
- Mar 23, 2004
I don't think this is a decision so much as (a) they depend on individual CMs to implement the rule for in-person purchases rather than do it programmatically and (b) it's really hard to train CMs on every detail of their jobs consistently, especially right now with lots of turnover throughout the service sector. Add to that the First Rule of Guest Services in the Disney Playbook ("Never say no to a guest if you can avoid it.") and it's easy to see how this happens.But it is obvious that parks have decided to allow all to get it not matter what DVD says.
It seems clear to me that if I were an owner who did not have a qualified ownership and was not a FL resident, I would not be entitled to buy any AP other than the Incredi-pass. The fact that some CMs sell them anyway doesn't change that. If the online ticketing system (which DVC does not control) allowed it, that would be more indicative of a decision by the Parks division. But, AFAIK, this only happens in person--that to me is more indicative of a systems/training issue.