Some people on EBAY really make me MAD!

[imsayin]

I have found, most people who leave feedback as soon as buyer pays, have not had a neg from a non payer, or for a stupid reason. Once that happens, they usually post on the eBay lists, that maybe it's time to rethink how they do it.

Hmm, that could be me. I don't have any negs, and I agree with your statement. Maybe like all my parenting ideals before I actually became a parent .

I did have a positive feedback once that complained about shipping being too high. It was $4.25 for a $3.85 shipment, with costs stated up front of course.

 

[mousy_in_canada]

I've always wondered why a seller would leave negative feedback if the buyer paid immediately and gave all shipping information promptly. Whether the buyer is unhappy with the product, or it is broken in transit is immaterial to the actual auction transaction. Once the buyer politely pays in a timely manner, feedback should be left by the seller. This retaliation mentality is disturbing.

The buyer paying immediately is not the be all and end all.. what I mean by that is I had one lady pay right away and I shipped the next day.. She emailed the day following that and asked where it was I told her and then EVERY DAY after that she emailed me wanted to know why she did not have it.. she lived in California I live in Canada.. these things take time.. within 3 days she was demanding her money back and swearing at me.. after 1 week she left me a neg saying that I was not going to refund her and I ripped her off.. did she pay right away? yes, did she deserve a positive.. NO.. she got a neg back because of her attitude. I always wait until they leave me feedback before leaving it for them.. I have a rating of 1366 btw

 

[maggiew]

I have 4 negs, out of 4400 feedback. Two from a non payer, one who loved the item, but didn't like that the box I sent it in said K-mart, and one from a person who was unhappy because I charged sales tax.

I'm sorry DMRick, I don't mean to laugh at your misfortune, but I find it absolutely hilarious that you got a neg because someone didn't like your KMart box. Were they embarassed because they thought the neighbors might think they ordered something from KMart??????

Maggie

 

[DMRick]

Were they embarassed because they thought the neighbors might think they ordered something from KMart??????

Maggie

They said the item was a gift (I wrote to ask why the neg, when they said they liked the item), and they didn't want to give it in a Kmart box. I told them they were welcome to send it back (at their expense) and I would repack it in a different box. That's one that we are still laughing about. That was before I knew about the block bidder box..and they have actually bought from us again.

 

[iluvdisney]

Ebay can be frustrating at times but I find it much easier than doing garage sales - so, for me, it's a toss up. I will continue with ebay to clean out some of my collections as long as I have my ds' help!

 

[crazymomof4]

WOW! I feel like I was in ebay pre-school and just jumped into about 8th grade!
I had no idea that the things sellers are describing here went on. I guess I was seeing things through a rose-colored monitor screen.

For the past few weeks I've been reading "The Official ebay Bible". The author had me convinced that leaving feedback as soon as the buyer pays was the proper way. I now see that from a practical standpoint this is just not wise.

I feel like I am more ebay "street wise" for reading this thread. That kind of knowledge you don't find in books.

BTW- I'm asking again....what is FVF?


crazymom

 

[imsayin]

Ebay can be frustrating at times but I find it much easier than doing garage sales - so, for me, it's a toss up.

Yeah, you get weird buyers on Ebay, but don't get me started on garage sale buyers...the haggling over pennies, the stealing, the messing up of my stuff, ......

 

[BostonRob]

Being very new to eBay, I was thinking as I read through this thread, "How can anyone trust the feedback system if everyone is afraid to leave neg feedback as a warning to others bc. they fear retaliation?"

This is the biggest problem with the feedback system. But I don't see any way around it.

I bought a book on EBAY that was listed as new - mint condition. I won the auction for about 2 bucks and with the shipping, the total was under $5. When I received the book it was clearly used and not even close to new condition. I send the seller an email expaining my disapointment. But I wasn't about to leave a negative feedaback (and risk getting one myself) over an issue of a few bucks. So I left no feedback at all.

 

[poohluvrs]

Ive been on ebay 7 yrs and have 100% feedback, I dont sell for a career, I do it for "me" time, I like to exceed buyers expectations, include freebies, etc it's fun for me...some sellers Ive bought from have been less than wonderful, selling damaged goods, but have always made good when I emailed, I didnt care if feedback had been left or not..When I sell I leave feedback once payment received, b/c the buyer has lived up to their end, I dont hang it over their head so theyre afraid to say if there was a problem...I dont understand why sellers do this, what difference is leaving a negative for someone when you've already received one , the negative FB you leave for them is not going to correct your negative FB. In fact, when Im buying I specifically look for FB left by sellers, and if they have a negative that they've then left a retaliatory negative FB for, I doubt I would buy from them...

 

[hauntedcity]

My wife was a victim of a "retaliator". Here's the story:
- She promptly sent payment
- Seller ships the wrong item
- My wife immediately sent back the item at her own expense
- The seller wouldn't respond to emails for days at a time (usually replying with sentence fragments, if at all) although she had lots of activity on eBay, so she was obviously available.
- Finally, over two months after winning the auction, we get the correct item.
- DW leaves NEUTRAL feedback, mentioning long delays
- Seller leaves NEGATIVE feedback, complete with insulting comments

For me, I don't necessarily mind buying from someone with a few negative comments, but I DO check the person's replies to those comments. If someone responds to a negative comment with something like "SO-AND-SO IS A BIG GERK AND STUPD & LIES LIKE A THEEF!".... Well, that tells you something about their character (and spelling ability)...

Doug

 

[hauntedcity]

I suppose I also see it as a duty to other buyers & sellers to comment on bad service. If my comments help another person from getting screwed, I don't mind taking a retaliatory hit, especially since I can comment upon it. It still stinks to see that red mark, though...

Doug

 

[Braque]

I'd like to see ebay start posting the total number of transactions completed by a buyer/seller, so that I could compare it to the total number of feedback messages posted. If everyone felt that they were not going to leave positive feedback until they received positive feedback, sounds to me like the making of continuous multiple stand-offs.

Now if a seller had 100 positive feedback messages and I knew that they had completed 200 sales - that would be valuable information.

How about these sellers putting 'in the auction text' that they will not leave positive feedback unless and until postive feedback is received from the buyer. Then you are being upfront and honest about the practice. Anyone do this? How are your sales impacted?

 

[Madi100]

I suppose I also see it as a duty to other buyers & sellers to comment on bad service. If my comments help another person from getting screwed, I don't mind taking a retaliatory hit, especially since I can comment upon it. It still stinks to see that red mark, though...

Doug

I completely agree with you. I think that is what feedback is all about. Of course, there are silly people that think it is a way of communicating instead of using email. I've read people who leave negative feedback and in the comment it says, "Just checking to see where my item is" I would really like to know that a person is very difficult to deal with before I sell them something (when I can look at their feedback)

 

[RichNKatHolly]

I too have had ebay misery and ebay joy! Of course, I've had the retalitory negative here and there but once you get so many positives you still have over 99% positive.

I think the latest fraud craze with ebay is a buyer claiming after they receive something that it is stained, broken, etc. Looking for a partial or complete refund. I NEVER give a refund unless the item is returned to me (I will pay return postage). I've often offered that remedy only to never hear about the so=called stain again.

Some buyers really stink and some sellers really stink. That's the way it is. As a seller, I always leave feedback when payment is received and I have shipped the package. As a buyer I leave feedback a few days after receipt. If I get an unearned neg, so be it. I can always close one acct and start over with another!

 

[Madi100]

I'd like to see ebay start posting the total number of transactions completed by a buyer/seller, so that I could compare it to the total number of feedback messages posted. If everyone felt that they were not going to leave positive feedback until they received positive feedback, sounds to me like the making of continuous multiple stand-offs.

Now if a seller had 100 positive feedback messages and I knew that they had completed 200 sales - that would be valuable information.

How about these sellers putting 'in the auction text' that they will not leave positive feedback unless and until postive feedback is received from the buyer. Then you are being upfront and honest about the practice. Anyone do this? How do are your sales impacted?

I always include a note letting the buyer that I will leave positive feedback for them as soon as they let me know that they have received the item and they are happy with it. I like feedback. I have about 3 negatives, I think, and they are about a year ago or more. But, I always leave it when I buy something and am happy. That is not always returned to me. I always pay for an auction as soon as it ends if I am online. I still don't always receive feedback. I don't think a lot of people care or get involved with the feedback part the transaction. I think that if you were to show the total amount of auctions that I have bought or sold I've left feedback for 90% of them. The ones I haven't are the ones who don't let me know they receive an item or a few where I haven't been happy with the transaction, but not unhappy enough to leave a negative. But, the amount of feedback I've received for items I've bought would have a much lower feedback rate. And, I don't think people have not left it for me because it's been a bad transaction, they just don't care.

 

[~Kathie]

I think the latest fraud craze with ebay is a buyer claiming after they receive something that it is stained, broken, etc. Looking for a partial or complete refund. I NEVER give a refund unless the item is returned to me (I will pay return postage). I've often offered that remedy only to never hear about the so=called stain again.

I have had this happen more than I care to think about. I find it amazing that people would be so sneaky and try to get something for nothing. I never offer a partial refund, and always offer a full refund if the item is returned to me EXACTLY as I sent it and most of the time, I never hear from the buyer again.

I sell mostly new collectibles and jewelry, so buyers are constantly trying to upgrade their collections at my expense. The buyer says the item arrived broken or is chipped or scratched and want a refund when in reality they want to send me the one THEY had. I finally bought a marking pen that can only be seen with an ultra violet light and mark all my items. I state the information on my ABOUT ME page and refer to Shipping and Return policies there in my auctions, end of auction emails I send and my business card I put in every package. Since I have been marking my items and telling buyers that I do, I haven't had one switch-er-roo attempt.

I insure and DC everything no matter how small, so if it arrives broken or doesn't arrive, a claim has to be filed with the PO. I am a packing maniac and have been told my items could survive the "H" bomb, so if something breaks in shipment, it's because someone played football with the box.

When I send a shipping notice, I ask bidders to email me when their package arrives and let me know all is in good order and I will then post feedback. I don't consider a transaction concluded until the buyer has received their items and is happy with it.

Most people just leave FB for me when they get their items. A few email me that the package arrived, and then NEVER leave FB, even though I leave it for them. Some I never hear from. I do have the DC tracking numbers so I know they received their items.

I did have a buyer email me that the package arrived, all was fine, and then AFTER I left her postive FB, she left me a negative saying the item was broken. Go figure.

 

[RichNKatHolly]

I have had this happen more than I care to think about. I find it amazing that people would be so sneaky and try to get something for nothing. I never offer a partial refund, and always offer a full refund if the item is returned to me EXACTLY as I sent it and most of the time, I never hear from the buyer again.

I sell mostly new collectibles and jewelry, so buyers are constantly trying to upgrade their collections at my expense. The buyer says the item arrived broken or is chipped or scratched and want a refund when in reality they want to send me the one THEY had. I finally bought a marking pen that can only be seen with an ultra violet light and mark all my items. I state the information on my ABOUT ME page and refer to Shipping and Return policies there in my auctions, end of auction emails I send and my business card I put in every package. Since I have been marking my items and telling buyers that I do, I haven't had one switch-er-roo attempt.

Oh, the switch-er-oo! I never thought of that one. That marker idea is a good idea!

I sell mostly children's clothing. On occasion I can imagine that I might miss a small mark, but I've had people say it came in moldy (moldy? from what?) or is full of stains. I use ebay as my main source of money as a stay at home mom, I take it VERY seriously and I like the $$ it has made me with a minimal amount of effort (although lately it has been more of a headache I think than working outside the home). Why would I send something full of stains and claim it as new??? I don't have alot to buy clothes for my kids either, but I would never use these sneaky tactics to try and obtain a freebie or further discount. But, I guess some people just are stinky!!!

Let's hope things change in this world and all these fraudies disappear byebye!

BYW, happy ebaying - if that's possible??!!

 

[eeyoresmountainpals]

Savin4Disney - You can try to communicate with the buyer to see if he (she) will agree to "mutually withdraw" feedback. Usually this is only used when both parties leave negative feedback so it may be harder for you to convince the buyer since you've already left positive feedback (because they would lose that positive number). This would erase the negative feedback as far as your profile goes but the comments would still stay there and it would show that the feedback was "mutually withdrawn". It would at least be worth an email to the buyer asking if he (she) would be willing. Some people are just plain mean but then again maybe this person was just having a bad day. Good luck!

 

[Evil Queen]

I usually only buy, I seldom sell. If a seller doesn't leave me feedback, I don't either for them.

I am at 100% and hope to stay that way. I normally pay immediately, due to I only bid on items I REALLY want and watch them like a hawk, but ALWAYS pay within 24 hours of winning the bid. Only once did I not pay until 72 hours out and that was due to my home computer was out of whack and I had to wait until I got back to work. I included a note with an explanation for the lateness and expressed how sorry I was in the delay, the seller, expressed in my feedback for the great communication on that one.

I feel if I am holding my part with paying in a very timely manner and they feel I deserve the positive feedback, I give them same in return. But that is just me. I see both sides of the situation though.

 

[DiznEeyore]

I've always wondered why a seller would leave negative feedback if the buyer paid immediately and gave all shipping information promptly. Whether the buyer is unhappy with the product, or it is broken in transit is immaterial to the actual auction transaction. Once the buyer politely pays in a timely manner, feedback should be left by the seller. This retaliation mentality is disturbing.

ITA!!