Two cruises DH and I wanted, DS is disabled and does not drink. Both cruises they gave us so much trouble, multiple phone calls, elevated, more calls. We then had to get a doctors letter stating that he could not drink and had to submit that to another department. Finally they gave in, although on the 2nd cruise they made him buy the non-alcohol level package above the soda. So we got him every mocktail and juice we could to give us our monies worth. I've heard some say it's not a big deal but it was a huge deal to us on two cruises. It was beyond bad customer service!