You have to click to her profile and find her past posts. A link would have been helpful but I think this post was more of a vent than looking for a solution, so she didn't included it. If her booking confirmations note preferred, then she was downgraded to GV. The fact that a 1st floor room was a necessity, instead of just a request, would have been a problem no matter what category was booked when staying in AB. Wanting 3 rooms together adds another complication.