I am so frustrated. I wasted half a day trying to figure out our room situation. I wrote a detailed bit about it in my trip report if you want to check. But I'm really frustrated and we still have 8 more nights here. My youngest isn't even in the room with us because otherwise he'd have to sleep on the floor (so he's in with my inlaws.) I thought we booked a preferred room. In fact it's what we were quoted on our confirmation email. And I didn't even realize until today with all the issues that what was actually booked was a garden room. This turned out to be such a frustrating day and I'm really unhappy with how things are but nobody seemed like they were able to do much of anything to find a good solution for us. They honestly didn't even seem to care, just an attitude of "whatever, hope this works." I wish we could have stayed either at a value and spent half the money (and had probably a better, more kid-friendly experience) or stayed at a deluxe. But again nothing was available because we need 3 rooms for part of our trip. Wasted my whole second day here. This is a once in a lifetime, emotionally huge trip for us, and I am literally up in the middle of the night crying. This isn't how I thought it would be and I don't know how to fix it.