In regards to the pee on the floor . . . We had a similar, but monumentally LESS disgusting, experience at the Poly. My DH and I checked into our room, he took his shoes off and walked over to the window and stepped in something wet. When he looked at the bottom of his now wet white sock there was a giant RED stain. Being a nurse I have no qualms about sniffing things. It seemed to be fruit punch - we are guessing there was fruit punch on the dresser and it spilled onto the floor. Because of the color of the carpet there was no way to know that there was something spilled on the carpet unless someone stepped in it. Housekeepers have shoes on they couldn't have caught it. We called down to the front desk and they immediately sent someone up with a big carpet cleaner and took care of it - even felt around in other areas to make sure there weren't any other spills. They also asked if they get my husband a new pair of socks but had brought plenty. I am SO happy to hear things are working out now for the OP!!