So is this the famous HoJo "service"

[iKristin]

I get tons of emails daily at work and sometimes pass over some because I don't see them and with a huge amount it is super easy to accidentally pass over them because of the way work email systems usually are lol

 

[FlameGirl]

We just got back from 4 nights at the HoJo, and I was the OP who was upset with our room location and the proximity to I-5.

HoJo moved our room the next morning and the new room was much better. The service, other than the glitch the first night, was really great. I would try calling them directly instead of emailing, like others have suggested.

That being said, we have also stayed at the BWPPI and it was quite good as well. All things being equal, the walk to and from the BWPPI is much nicer and ultimately, that is where we will stay in November when we go back. The HoJo was nice and we felt the staff was great but that extra 5 (give or take) minutes to walk back to the room for a break or at the end of the night is priceless.

 

[brookies_mommy]

I just returned from HOJO Monday and I have NO complaints.. The service we received was great!!!

 

[longtimedisneylurker]

I have NOT seen a change in satisfaction in Hojo hotel stays, with the exception of one poster recently who felt that the highway noise was very loud as well as people running up and down stairs in building 3. Freeway noise is different for everyone, though and there are different sensitivities to it. We have no trouble staying in building 1 on the freeway side. You can hear the noise, but it's more like white noise. Management got her to a new room the next day (that she was very pleased with) as they were filled to capacity until the next day. The Poster's daughter had been fast asleep when she called the front desk so it likely wouldn't have been the best to move that evening anyway, since her daughter was already settled in for the night.

The super beds (comfy) and pillows have not changed. Nor has the in-room Keurig coffee, the cleanliness of the rooms, the free in-room safes, the great water play area for kids, the accommodating manner of the hotel for those who place Von's orders, the friendly, polite staff, the great gift shop, the fact that it's a hotel, not motel, (hallways), it is close to Mimi's and in between McDonald's and Disneyland, is a short 8 minute walk - none of the things have changed at that hotel.

Agree with everything you said here. We just stayed at Hojo last week (it was our 12th stay there). We stayed in a deluxe two queen room in building two. The room was pleasant and clean, recently updated too with new carpeting, a fresh coat of paint, and new bedding. We have no complaints about our recent visit.

 

[Aussie Princess]

I have an email sent to me from the above address and it states the following:


Please do not reply to this email as we are unable to respond from this address.


That could be part of the problem. Much better to call.

That's very weird i emailled them last week (being in Australia) and got a response back from Desi within 30mins of my original email.

Actually come to think i emailled her twice last week to that email and no bounce back at all

 

[PandaDis]

That's very weird i emailled them last week (being in Australia) and got a response back from Desi within 30mins of my original email.

Actually come to think i emailled her twice last week to that email and no bounce back at all

No, I did not have any bounce back either. The "stay" email is the one I use for Desi, and it works fine. I think I replied to it by accident the first time, then just kept using it.