Lumpy1106
DIS Veteran
- Joined
- Jul 2, 2010
I'm going to suggest that this is two-fold; there are fewer EXPERIENCED people answering the phones, and there is a FAR greater demand right now. Did you ever call Member Services before COVID? Probably not. The borrowing restrictions and glitch in allowing borrowing has certainly not helped. FWIW - having to run everything by a supervisor before allowing the glitch to be fixed is where I got stuck on hold - and I was only looking to borrow 10 points. Major KUDOS to the people I did talk to - they were all really nice and it was a pleasant experience (and no, they have not outsourced the call center - I talked to nothing but Floridians).