So I Learned Something Today!

[DisneyStarWisher]

For some reason I thought that when you used current UY points from two contracts that you could tell how many points you wanted coming out of each. I just got off the phone with a supervisor from MS who explained to me that when you use two contracts to book a trip, you could only tell what order to put the contracts. You cannot say, "I want x amount to come from this contract and x amount from this one." I have been an owner for 8 years and been on the Disboards longer than that, and I never knew that! Granted, I have usually never used contracts from two different home resorts to book one reservation. Glad I know this now.

 

[CarolMN]

I didn't know that, either - but I don't have multiple memberships. Than ks for sharing!

Maybe you could kind of work around that by booking the first few nights of your desired stay from the first contract (up to or slightly more than the number of points you want to use). Then you could call MS to add on the rest of the nights you want using the contract you specify.

 

[KAT4DISNEY]

Carol provided the work around that you can do online yourself. Or, MS would be able to reallocate points after they make the reservation.

 

[DisneyStarWisher]

Actually what I was doing was canceling the first night on a reservation at AKV. The reservation was for 175 points, but canceling the first night would reduce it to 140. I was wanting to use 7 one-time UY points, 17 banked points, 28 borrowed points, 79 current points, and 9 current HHI points. But I had 100 total current AKV points. I wanted to use only 79 of them, but they told me I couldn't; I had to use all 100. The whole reason I was canceling the first night was to free up some AKV points for future trips. So I left the reservation alone to try to figure out what I want to do.

 

[KAT4DISNEY]

As I mentioned, MS could reallocate for that. The system will do what it is automatically set to follow for rules but it could then be "fixed". Perhaps a new MS person won't know how but it's become rare for me to run into one that doesn't know how to handle reallocations.

 

[DisneyStarWisher]

As I mentioned, MS could reallocate for that. The system will do what it is automatically set to follow for rules but it could then be "fixed".

I was talking to MS. I even asked to speak to a supervisor. She said they were not allowed to designate how many points, only to designate which contract should be used first and which should be used second. She said all current AKV points would have to be used before dipping into the HHI contract. I always understood that since they were current points, I could designate how many I wanted used from each contract.

ETA: What if I transferred the points? I bet they would say that transferred points could not be used for an existing reservation. If so, could I transfer 9 HHI 2017 points into my 2017 AKV points and use those for a 2017 AKV reservation? If so, when can I transfer them?

 

[Sandisw]

Did you book the AKV reservation during home resort booking period? If so, it could be why she said that all AKV points would have to be used first? Which points are currently being used for that vacation? When you cancel the night, whatever points were actually assigned to that night will be freed up. If they were not AKV points, then they should be able to swap those out for other AKV points you currently have as part of the reservation. In terms of OTU points, you would have to have those as part of the current nights you are keeping. You can't cancel a night and ask to buy OTU points to free up more points for nights already booked.

 

[KAT4DISNEY]

Actually what I was doing was canceling the first night on a reservation at AKV. The reservation was for 175 points, but canceling the first night would reduce it to 140. I was wanting to use 7 one-time UY points, 17 banked points, 28 borrowed points, 79 current points, and 9 current HHI points. But I had 100 total current AKV points. I wanted to use only 79 of them, but they told me I couldn't; I had to use all 100. The whole reason I was canceling the first night was to free up some AKV points for future trips. So I left the reservation alone to try to figure out what I want to do.

Are the 9 HHI points all of your HHI current points?

And you asked about transferring HHI to AKV contract? Are you working from one UY master contract with both HHI and AKV contracts held in that or do you have more than one UY?

 

[DisneyStarWisher]

Never mind. I just realized that transferred points will retain their home resort, so transferring my HHI points into my AKV contract won't help.

Here's the scenario:
At 11 months out, I booked 2 value studios for 5 nights (100 points) using 17 banked AKV points plus 83 current AKV points.
At 7 months out, I decided to change the reservation to a standard 2-BR for 5 nights (175 points) using 17 banked AKV points, 100 current AKV points, 28 borrowed AKV points, 7 one-time UY points, plus 23 current HHI points. (I know, confusing!)
So now I have found out that we can't be there for the first night, so I need to drop the first night which would drop the reservation to 140 points. I know I have to use the 17 banked AKV points, the 28 borrowed AKV points, plus the 7 one-time UY points first. That leaves 88 points needed. What I wanted to do was use 79 AKV points and 9 HHI points, but they are telling me I have to use all AKV points first because I have all 88 in that contract. They are not allowing me to use any HHI points. This will leave 9 extra HHI points that will end up going to waste, and I'll be short 9 points for future AKV trips.

I hope someone can help me figure this out today. What I had planned was going to give me an extra 14 HHI points (23-9=14) that I wanted to book an extra night onto my fall HHI trip. The 7 month window opens Wednesday for that date, and today is really the only day I can call MS since I'm a teacher and in class the next few days. I'm definitely stressing!

 

[DisneyStarWisher]

Are the 9 HHI points all of your HHI current points? No, I need to keep 70 HHI 2016 points so I can bank them into 2017. I'm planning on giving them to my parents for their 50th wedding anniversary present.

And you asked about transferring HHI to AKV contract? Are you working from one UY master contract with both HHI and AKV contracts held in that or do you have more than one UY? I have a 100 point AKV contract and two 50 point HHI contracts, all with the same UY. I have already realized that transferring them won't work.

 

[KAT4DISNEY]

Never mind. I just realized that transferred points will retain their home resort, so transferring my HHI points into my AKV contract won't help.

Here's the scenario:
At 11 months out, I booked 2 value studios for 5 nights (100 points) using 17 banked AKV points plus 83 current AKV points.
At 7 months out, I decided to change the reservation to a standard 2-BR for 5 nights (175 points) using 17 banked AKV points, 100 current AKV points, 28 borrowed AKV points, 7 one-time UY points, plus 23 current HHI points. (I know, confusing!)
So now I have found out that we can't be there for the first night, so I need to drop the first night which would drop the reservation to 140 points. I know I have to use the 17 banked AKV points, the 28 borrowed AKV points, plus the 7 one-time UY points first. That leaves 88 points needed. What I wanted to do was use 79 AKV points and 9 HHI points, but they are telling me I have to use all AKV points first because I have all 88 in that contract. They are not allowing me to use any HHI points. This will leave 9 extra HHI points that will end up going to waste, and I'll be short 9 points for future AKV trips.

I hope someone can help me figure this out today. What I had planned was going to give me an extra 14 HHI points (23-9=14) that I wanted to book an extra night onto my fall HHI trip. The 7 month window opens Wednesday for that date, and today is really the only day I can call MS since I'm a teacher and in class the next few days. I'm definitely stressing!

Since you rebooked the standard 2BR at 7 months then there is no reason the can restrict you from using the HHI points. And since you have a single membership UY then there isn't actual transfers to deal with. You can use any point interchangeably at 7 months.

I'll think about the rest of it all! lol

 

[Sandisw]

So, you have a 175 points reservation made at 7 months out...that's good since it means all your points can be used for any of the nights you want to keep. You want to drop to 140...that should free up 35 points from the current UY points that are part of the reservation. From what you posted, you have 123 current UY points between HH and AKV points, and what you are asking is that when they return the 35, they do 21 AKV points and 14 HHI points. What I might do is cancel the night, and then email MS and tell them that what you wanted returned was the 21 AKV and 14 HHI and ask if they can please adjust your points to reflect that. AT that point, it should be doable.

 

[DisneyStarWisher]

So, you have a 175 points reservation made at 7 months out...that's good since it means all your points can be used for any of the nights you want to keep. You want to drop to 140...that should free up 35 points from the current UY points that are part of the reservation. From what you posted, you have 123 current UY points between HH and AKV points, and what you are asking is that when they return the 35, they do 21 AKV points and 14 HHI points. What I might do is cancel the night, and then email MS and tell them that what you wanted returned was the 21 AKV and 14 HHI and ask if they can please adjust your points to reflect that. AT that point, it should be doable.

I have 70 HHI 2016 points left. I used 49 banked points plus 7 current points to book 4 nights at HHI this fall. Then I had used 23 HHI points for the AKV reservation for this June. For the 35 points that I would have returned, I want 21 to be put back into AKV and 14 to be put back into HHI. I want to use the 14 to book an extra night at HHI this fall. But I need to keep 70 to bank for a trip I am giving my parents next year.

 

[KAT4DISNEY]

So the 70 you have left you will be banking? You could do that and get them out of the equation of being used.

I'd call back and cancel the first night at AKV that you won't be using. Then book the additional night for the fall with the HHI points it frees up. Then ask MS to reallocate the remaining HHI points towards the AKV reservation to free up the AKV points.

 

[disneynutz]

Odds are if you call MS and ask them nicely that you want to move points, they will probably do it. If not, call back again and ask it a different way and they will probably do it. If that doesn't work, start crying during your third call and they will do it.

Bill

 

[DisneyStarWisher]

So the 70 you have left you will be banking? You could do that and get them out of the equation of being used.

I'd call back and cancel the first night at AKV that you won't be using. Then book the additional night for the fall with the HHI points it frees up. Then ask MS to reallocate the remaining HHI points towards the AKV reservation to free up the AKV points.

I think this might be a good plan. Except I think I will go ahead and book the one night at HHI before canceling the one night at AKV since I have the available points. I'll do that first, then bank 70. That will leave me with 9 current HHI points. The supervisor had said that once all one-time UY points, banked points, and borrowed points were used, I could tell what order to use the current points. So I could then say I want to use the 9 current HHI points first, which would leave me using 79 AKV (thus leaving me with the 21 I need to bank for my future trips).

Do you think I should ask to speak to a supervisor first and explain everything I'm wanting to do before doing anything?

 

[KAT4DISNEY]

I think this might be a good plan. Except I think I will go ahead and book the one night at HHI before canceling the one night at AKV since I have the available points. I'll do that first, then bank 70. That will leave me with 9 current HHI points. The supervisor had said that once all one-time UY points, banked points, and borrowed points were used, I could tell what order to use the current points. So I could then say I want to use the 9 current HHI points first, which would leave me using 79 AKV (thus leaving me with the 21 I need to bank for my future trips).

Do you think I should ask to speak to a supervisor first and explain everything I'm wanting to do before doing anything?

The first line CM should be able to do this unless you get that certain one that might have problems with other things as well.

 

[DisneyStarWisher]

Update:
So the CM I got the second time I called was AWESOME!
I had to explain the situation a couple of times because it IS pretty confusing, but she was able to figure out a way to make it work. She started with adding the night onto the HHI trip using 14 points. Honestly, I don't know what order she did everything else because my mind is boggled at this point, but she cancelled the AKV night and banked 70 HHI points for use next year and left the 21 AKV points that I needed for our trip next year. It had something to do with the two separate HHI contracts. I think she was able to bank enough so that when the 23 HHI points went back in, only 9 went into the one contract and the rest went into the other, thus allowing her to use the 9 for the AKV trip. I then banked the remaining points so that the 70 HHI points I needed were all together in my 2017 UY.

Thanks for all the ideas and help you guys gave me!!!

 

[CarolMN]

Happy it all worked out for you.