So frustrated with DCL

[g_ppetto]

Now that you have a new cruise date, November, don't you also have a new PIF date? And can't you cancel and get a refund prior to the PIF date?

Just wondering...

 

[PrincessShmoo]

Now that you have a new cruise date, November, don't you also have a new PIF date? And can't you cancel and get a refund prior to the PIF date?

Just wondering...

I found this on Scott's blog:
Initial word is Disney Cruise Line will offer guests the choice of a 125% cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. If guests or clients select a future cruise credit and are not able to use it, they will be eligible for a refund up to the amount they paid in full. Standard prevailing rates will apply for future cruises.

 

[n2mm]

Now that you have a new cruise date, November, don't you also have a new PIF date? And can't you cancel and get a refund prior to the PIF date?

Just wondering...

it says the cruise credit is non refundable. So that won’t work.

 

[ashleyasiegel]

Now that you have a new cruise date, November, don't you also have a new PIF date? And can't you cancel and get a refund prior to the PIF date?

Just wondering...

When I rescheduled my my 4/3 sailing thursday afternoon all current cancellation policy from the 4/3 sail date carried over to the 11/9 date. So on my November sailing it states that I am in the 75% cancel penalty at the bottom even though my final payment isn't until August. It didn't reset and my TA said that is how Disney is avoiding that loophole of refunding money.

 

[Rob1872]

The reality is that DCL doesn't have a magic money printing press. They can't afford to just hand everyone their money back. They are looking at it from two different categories:

1) DCL is waiving their cancellation policy and allowing people with a booked cruise to postpone it for up to a year if you are worried about getting sick/quarantined/etc.

2) If DCL cancels your cruise, then you get either a full refund OR they dangle a 125%/150% or some other higher credit to compensate you for the cruise and to hope that they get to keep your money.

It is no different from the airlines right now offering to let you change your flight without a change fee, but you have to fly within a year and you are responsible for the difference in fare prices between what you previously booked and what you are booking. If the AIRLINE cancels your flight, then you get a full refund or they will dangle a lot of vouchers/credit to you to rebook to a different flight without them refunding your fare. If you rebook a flight and then the airline subsequently cancels that flight, you have no recourse against the airline because you no longer had a seat on that flight.

I fully understand people being upset that "they could have gotten a better deal if they had waited". But one of the variables that DCL might have used in deciding to suspend operations was that they were down to a certain percentage of cabins booked and now it was financially viable for them to refund those fares.

I don't blame anyone for feeling disappointed. Heck, I'm right now in a 'wait and see' mode myself because I am cruising at the end of May, there is nothing in the next 12 months that lines up well with our family schedule, and if the cruise is cancelled then my best case scenario is that I'm going to end up being refunded $8,000 in Disney Gift Cards and wondering what the @#$%! to do with them (I purchased the gift cards via BJs at between 4 and 8% off and got an extra 2% with my cash back card. I thought I was being so clever to get an extra 6-10% off of my cruise fare; now I'm wondering if I'm stuck for 18-24 months until we can get to either WDW or do another DCL cruise.). However, I can't agree with people blaming DCL for giving them the chance to rebook without penalty, taking it, and then being mad that their cruise was cancelled. If you were still willing to go on the cruise, then you shouldn't have rebooked. The people who still wanted to take that cruise have had the choice taken away from them. That is why they are getting the refund option.

 

[Love2Cruise2015]

I just wanted to remind people that not everybody that took the credit did so out of fear and it’s a reminder that some people had to take the credit because at the time Disney had sent out an email saying that you would be denied boarding if,within 14 days of your sailing, you came into contact with someone who had it/may have it or came into contact with someone who travelled to a place that had it or you yourself had travelled to a place that has it and had to self quarantine, so please at this time when things are very uncertain and EVERYONES circumstances are different please respect people’s decisions and understand that EVERYONES reason for asking for the new credits/options are different and that in the end it’s ultimately Disney’s decision on whether they give it to us or not...