Snooty treatment while shopping yesterday!

I have a friend who is a real estate agent who's just the opposite of these :snooty: sales people. When she works an 'open house' she gives time and attention to everyone. When I asked her about it (it's how we met actually). She said you'd be surprised how many people 'wear' their money and those who look like they've got plenty sometimes can't qualify for a home loan!
 
She said you'd be surprised how many people 'wear' their money and those who look like they've got plenty sometimes can't qualify for a home loan!
I agree. Some of the people I work with are that way: Only wear the best designer clothes, pay $100 for haircuts, etc...... and they live on credit and have NO money in the bank.
 
Snotty sales people tick me off. I've had that happen to me too. So, I never went back to that store.

The store I work at is totally opposite. We are very customer service oriented. We are required to greet each guest as they come close to our area and we are mystery shopped many times a week to make sure.
 

Originally posted by ibouncetoo
I have a friend who is a real estate agent who's just the opposite of these :snooty: sales people. When she works an 'open house' she gives time and attention to everyone. When I asked her about it (it's how we met actually). She said you'd be surprised how many people 'wear' their money and those who look like they've got plenty sometimes can't qualify for a home loan!

Once again when living in Raleigh - I manager a little "crate furniture" store in the Mall. I had an older man who would come in once a week ... in his overalls. He was a farmer in the eastern part of the state, and his wife came to Raleigh on Tuesday mornings to get her hair done. He'd wander around the mall, and got in the habit of coming in and chatting with me. I never in a million years thought he'd buy anything - we'd talk about my furniture, his crops, politics, his grandkids, my new baby.. laugh. Anyway - on my last day - he knew it was my last day from previous conversations... He came in with his wife... ordered 5,000.00 worth of furniture for their beach house... his wife had said that they made the special trip to Raleigh to buy it from me, instead of the store right at the coast, because he enjoyed his time with me so much!! It was so incredibly sweet - not to mention that it really bumped up that last commission check!! :teeth:

You can NEVER judge a book by its' cover!! I've got TONS of PERSONAL storied like that from retail. From this tobacco farmer - to the couple that lived in the ritziest part of town, drove a Mercedes and couldn't come up with a credit card that could be approved for a 65.00 end table.:rolleyes:
 
My second cousin was a sucessful farmer. He's always neat and clean, but you'd never know he's a millionaire by the way he and his wife dress! They are retired now, and even though they can afford to travel in style, they still take cheap trips and shop stores that are "middle class". He sold his farmland when he retired, but on the condition that he can come back every year in the fall to help bring in the harvest!

I also agree that Nordstroms sales people are nice to everyone! BF and I went in one day cuz BF was curious about what they have (he'd never been in one before). I was dressed okay (nice jeans and a nice top, and I was wearing make-up that day, I don't normally) and he was dressed in not so nice jeans and a not so nice shirt. The salesman in the men's department asked nicely if we needed help with anything, and after we said "no just looking thanks" he told us his name and to let him know if we needed help!
 
This happenned over ten years ago. DH had a conference in Dallas. I decided to take a bus downtown and see what was there.

From the moment I walked into Neimann Marcus till the moment I walked out, I was followed. It was so distracting that I eventually just left, but not till the security person got some exercise.

I don't remember what I was wearing, but I'm sure it wasn't upscale.

Even if I had money to burn, I'd never buy anything there.
 
/
Originally posted by DVC Kathy
This happenned over ten years ago. DH had a conference in Dallas. I decided to take a bus downtown and see what was there.

From the moment I walked into Neimann Marcus till the moment I walked out, I was followed. It was so distracting that I eventually just left, but not till the security person got some exercise.

I worked in a department store and learned a lesson about not judging a book by it's cover when I was in college. It turned out our worst habitual shoplifters was the lady who dressed the nicest. (She was the wife of a big shot attorney in town.) Turns our she pretty much took things every time she had been in. (The husband got her off, but she was banned from the store!!)
 
She said you'd be surprised how many people 'wear' their money and those who look like they've got plenty sometimes can't qualify for a home loan!

So true. ::yes::

I don't care for stores like that, so I don't shop in them.
 
Originally posted by MeanLaureen

Talk about judging a book by it's cover. Not one of the customers the sales associate waited on bought something. Guess what? I would have. But I didn't! Bad move chick-a-dee! :rolleyes:

Sounds like a scene out of Pretty Woman.

You should have gone back later LOADED with bags and ask the salesclerk if she worked on commission. "Big mistake - HUGE!" and sauntered off to keep shopping elsewhere. :teeth:
 
I had a similar thig happen to me 2 Christmases ago.

My DH is a big guy. He had just gotten a promotion, so he needed suits. He also needed a new tuxedo shirt, because the one he had was just shot...grayed and terrible looking. Anyhow, I heard about a men's store in Westport (Westport CT, the very snooty town not far from my house where Martha Stewart lives...need I say more?), so I thought I'd try there. OK< it December, it's cold. I go in dressed in a fleece and a turtleneck, boots, casual pants. I encounter the first salesperson, tell him I need a 19 37/38 tuxedo shirt with a regualr (not wing) collar. He rolls his eyes and goes "I don't think I can help you with that.Let me get the manager." That was a smart move on his part, because the manager was a WONDERFUL man who helped me that day, and we then went back there NUMEROUS times so DH could build his suit wardrobe (he went from never needing to wear a suit to needing to wear one every day!). We also bought ties, an overcoat and numerous other items of men's clothing. We must have spent $5000 or more in that store in the course of about 6-8 months. And every bit of it we bought from the manager, or one of the other salespeople and I would NEVER let the first guy get any credit for sellig me anything. If he'd try to wait on me, I'd say "No thanks, I'll wait for Jay or Tiffany" or whatever other salesperson happened to be there besides him. One day he said "You know, I was the first person you ever encountered when you walked into this store" I replied "Yes, and you took one look at me in my casual clothes, listened to my somewhat hard-to-fill request and decided I wasn't worth your time. Now that we've spent over $5000 in this store, aren't you sorry you did that?"

I hope he learned a lesson.

I also wonder why someone who works as a salesperson feel they have any right whatsoever to judge someone who is coming to purchase something in their store. Hello!!! Customer...pays your salary ultimately, because without me, you go out of business.

Don't get me wrong, I am not a snot when I go into any store, I never treat any employee of any establishment like dirt(heck, I'm a nurse...who gets treated like dirt more than nurse,right??
;) ) But I also don't expect to get attitude from someone whose job it is to assist me.
 
I go to the mall in jeans, tee's and sneakers.

My honest opinion is that if they'd rather spend a ridiculous amount of $$ on clothes to "show off" at Saks (a PM to you will be coming a bit later from me about SAKS , btw!) than to buy nice stuff that is affordable at Old Navy they are just plain silly.

And I thought only teens got dolled up to "shop" (ie. hang at the mall). :confused: I could never actually shop in heels and a dress. :eek:
 
I have been discriminated against a couple of times. Once for my gender and the other my weight.

The first time was when we were looking to buy a mini van. I was moving up from an Eclipse and had never driven anything as large as a mini van. I went to a dealership who refused to let me test drive a van without my husband present. They told me I could look inside but not test drive. I drive off then called the GM to tell him what I thought of their policies and how I thought it was sexually discriminating. He begged me to come back. I told him I was taking my business elsewhere. From what I understand the salesman was fired.

The second time was right before my HS reunion and we needed to find a semi formal gown. I really wasnt sure how formal semi formal was. I went into our local belk store and stood for 20 minutes waiting to speak to a sales lady. Basically my question was what exactly is semi formal and can you show me some examples. She looked at me and in her asian accent loudly spoke and point "You sizes upstairs, we have no size for you down here, you go upstairs". I fumed and said, I wasnt asking for my size I was asking for an example, but at this poing I wont be going upstairs because my money will be spent elsewhere!

I remember these instances but really never let it bother me. I laugh at others ignorance sometimes...Customer Service is not the best place for them to be.
 
I just have to say, I cannot imagine bringing a dog to a shopping mall. It astounds me that they allow that! Were there a lot of other people there with dogs? if not, that might also explain the snootiness.

Also, I'm fat and I shop at Old Navy (some things will fit me, and my kids wear a lot of their stuff, too) :wave: So don't automatically assume fat people can't shop there. :)
 
I know exactly which mall you went to. Both of the new malls here are snotty IMO. That is just wrong that they treated you that way.
 
I've worked in management, dealt with the public, and now own my own company. I don't accept rude treatment by salestaff.

Here's what I like to do:
Remember that a great number of stores hire secret shoppers. If I encounter treatment like the first poster, I go up to the salesperson and make a point of noting their name (or asking for it, if they're not wearing a name tag). If they refuse to give it, mutter something to youself like "...refused to give name..." as though you're making a mental note. Then ask if he/she happens to have the EXACT time. Even better is if you happen to have a PDA or piece of paper with you, walk away from the desk a bit and write down the name, time, and description of the salesperson. It should be enough to get them wondering if they're about to be written up.

If you're still ticked about the treatment when you get home, write to the company and let them know! You've now got the information to give them so they know precisely what store and who the salesperson was. Be sure to write the letter with a clear, objective tone. Don't say "Your sales person was mean", give examples. "I was in your store today (washington mall location, my city) and received extremely poor service from one member of your sales staff (Sally). Sally refused to assist me with finding items, she was rude and curt in her responses to me, and proceded to make derogatory comments about my attire to other members of your sales team. Needless to say I am shocked at the treatment I received at your store, and will not be returning."

In situations like the car salesman that wouldn't let the poster test drive the car without her husband, it's times like that when I ask for the manager. Again, keep a calm and reasonable tone - no one gives any credibility to an irate, hysterical person. Make your complaint, find out if it's company policy, and then say "I'm upset and unhappy at being treated this way, and I'd like to know what you're going to do about it."

Being an overweight person myself (less so than I was, but still overweight) I've also encountered the rude and persnickety sales person who feels I don't have a right to shop in the smaller sizes. I also had one who told me that there was nothing in the department that would fit me, and I said "What makes you think I'm shopping for myself? How do you know I'm not buying a gift for someone else?" And frankly I don't see it as any of their business if I'm buying something in a smaller size or not. I purchased plenty of things that were too small when I bought them, and are now too big on me.
 
I went to the mall yesterday and wore a tie-dyed shirt and cut off jeans shorts. I got the shirt from a local band here, and I'm proud of it, lol! I bought a Tommy Hilfiger comforter and no one snubbed me. I used my charge. Usually when you show a charge card sales clerks act a little nicer.:D

Thats one reason why I could never stand sales jobs, life is too short to be snobby!:cool:
 
You should have told the snooty one that you would have dropped money if she knew how to act, Lauri. ;) You really have to watch that stuff. You never know who is dressed like a bag lady...not meaning you! Someone else mentioned a bag lady at her mall whle she goes after working out. I remember seeing a person or two around us in FL. One of the docs on staff told me one particular person is loaded! :eek: Said they don't want the "vultures" around, want to know the nice people in town. :) Interesting!!
 

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