Skyliner stroller red tag capacity limited ADA discrimination

[Isthisnormalatdisney]

Hello,

I work for a Florida based attorney who is looking into the Disney Skyliner policy as applied to people who use the red tag (stroller=wheelchair) with groups of 7-10 people.

Currently, Disney’s policy is if you have a red tag the capacity of the gondola is limited to 6 people, but if that same exact stroller does not contain the red tag the capacity is 10 people.

This is concerning because Disney is arbitrarily limiting the skyliner capacity for families with a red tag in violation of the ADA and forcing the families/groups to separate, just because of a one ounce tag placed on a stroller. When it comes to certain mobility devices we do not claim Disney can’t limit capacity of the skyliner, but it must do so in a reasonable and rationale manner.

If this policy has negatively impacted anyone we highly recommend filing with the Florida Commission on Human Resources. If enough people speak up and engage Disney they should be able to recognize that their policy is discriminatory.

Another concerning area we are looking into is the boat that goes between the contemporary, wilderness lodge, and fort wilderness not being ADA compliant in any way shape or form.

Any questions let us know and hopefully this can result in Disney re-evaluation its policies so families can remain together and not subject to arbitrary policies.

 

[lanejudy]

I thought the Skyliner rules were 6 guests plus an open stroller? 10 guests if the stroller is folded. The stroller-as-wheelchair tag actually has no bearing on the situation as it only pertains to attraction queues in the parks, not transportation, dining, etc. If you board via the accessible queue (where the gondola comes to a stop) you are limited to 6 plus a mobility device. It's a physical space issue.

 

[Isthisnormalatdisney]

I thought the Skyliner rules were 6 guests plus an open stroller? 10 guests if the stroller is folded. The stroller-as-wheelchair tag actually has no bearing on the situation as it only pertains to attraction queues in the parks, not transportation, dining, etc. If you board via the accessible queue (where the gondola comes to a stop) you are limited to 6 plus a mobility device. It's a physical space issue.

no, up to ten guests can be placed within a cabin with an open (non-red tagged) stroller. That is the official policy. It is not a physical space issue since red tag strollers are the same strollers that are allowed to be on the skyliner with a ten person capacity.

Regarding the accessible cabin, that limit does not apply when the cabin is used for someone who struggles to walk into a moving cabin but otherwise uses no mobility devices, then in that case the capacity is at ten. The actual cabins are the exact same.

the red tag does have bearing on the skyliner, just like it does on the buses and monorail. It is also within the skyliner employee handbook. With that said actual enforcement is highly selective and inconsistent.

 

[MinnieMSue]

No the red tag is for inside park. It is not supposed to have any bearing on transportation. Any stroller can go in open unless it is a side by side double. I sure wouldn’t want to be packed into a skyliner that crowded with a stroller or a wheelchair. If it is a handicap stroller they might allow boarding at the wheelchair area but that is beyond my personal experience. The red tag should never have any bearing on the busses as only strollers with real tie downs should ever be allowed to have a rider on them. I know on social media like Facebook people say they are allowed to have a red tag stroller in tie downs that is not equipped for that but that is definitely not ok and dangerous. The stroller tagging is just for in parks to allow it into lines and restaurants. Any specially equipped stroller can be tied down on transportation red tag or not.

 

[Isthisnormalatdisney]

No the red tag is for inside park. It is not supposed to have any bearing on transportation. Any stroller can go in open unless it is a side by side double. I sure wouldn’t want to be packed into a skyliner that crowded with a stroller or a wheelchair. If it is a handicap stroller they might allow boarding at the wheelchair area but that is beyond my personal experience. The red tag should never have any bearing on the busses as only strollers with real tie downs should ever be allowed to have a rider on them. I know on social media like Facebook people say they are allowed to have a red tag stroller in tie downs that is not equipped for that but that is definitely not ok and dangerous. The stroller tagging is just for in parks to allow it into lines and restaurants. Any specially equipped stroller can be tied down on transportation red tag or not.

You are incorrect. The red tags do have bearing outside the parks but still within Walt Disney world property.

 

[Just_another_figment]

How are the boats not compliant? I’ve seen scooters and wheelchairs and red tag wagons on them without issue. There are two styles of boats, and sometimes you have to wait for the right boat. But that doesn’t mean they aren’t compliant.

 

[fla4fun]

I thought the Skyliner rules were 6 guests plus an open stroller? 10 guests if the stroller is folded. The stroller-as-wheelchair tag actually has no bearing on the situation as it only pertains to attraction queues in the parks, not transportation, dining, etc. If you board via the accessible queue (where the gondola comes to a stop) you are limited to 6 plus a mobility device. It's a physical space issue.

Disney does not appear to differentiate between types of mobility devices in their policy. The device can be a stroller as wheelchair, a manual wheelchair, a power wheelchair, an ECV, etc. I am sure not only space plays into it but weight as well, and the dimensions and weight of the heaviest possible device was probably a determining factor when setting the limit for safety purposes. Some heavy duty ECVs can easily weigh the same as two or three people. I am sure they have had their policies reviewed for compliance, and they do not want their front line CMs having to make decisions in the moment that could be problematic.

This is the only mention of stroller as a wheelchair on the WDW website, and it specifically mentions it is for use in the attraction queues. It does not mention transportation, nor could I find any mention of stroller as a wheelchair under the disabilities section discussing transportation. If someone could find a record of it relating to transportation I would be interested in seeing what it says.



https://disneyworld.disney.go.com/g...ttractions-queues/#aa-stroller-wheelchair-tag

 

[NaptownMom]

This doesn't sound arbitrary to me. If someone has mobility issues, it makes sense to limit capacity to make sure the gondola isn't overfilled in the event of an evacuation where the stroller is a mobility device. That won't apply to *every* red tag but it also wouldn't apply to *no* red tags.

 

[Dug720]

Capacity depends on the type - "Each gondola has wooden bench-style seating that fits a maximum of 10 people (or six guests if you're riding a wheelchair-accessible gondola). There is enough room for strollers to roll on without having to fold them up. Larger strollers may also use the wheelchair queue."

 

[Isthisnormalatdisney]

How are the boats not compliant? I’ve seen scooters and wheelchairs and red tag wagons on them without issue. There are two styles of boats, and sometimes you have to wait for the right boat. But that doesn’t mean they aren’t compliant.

The boats I’m referring to are the ones where there is just one cast member operating them. They are the small open air ones.

 

[Isthisnormalatdisney]

Disney does not appear to differentiate between types of mobility devices in their policy. The device can be a stroller as wheelchair, a manual wheelchair, a power wheelchair, an ECV, etc. I am sure not only space plays into it but weight as well, and the dimensions and weight of the heaviest possible device was probably a determining factor when setting the limit for safety purposes. Some heavy duty ECVs can easily weigh the same as two or three people. I am sure they have had their policies reviewed for compliance, and they do not want their front line CMs having to make decisions in the moment that could be problematic.

This is the only mention of stroller as a wheelchair on the WDW website, and it specifically mentions it is for use in the attraction queues. It does not mention transportation, nor could I find any mention of stroller as a wheelchair under the disabilities section discussing transportation. If someone could find a record of it relating to transportation I would be interested in seeing what it says.

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https://disneyworld.disney.go.com/g...ttractions-queues/#aa-stroller-wheelchair-tag

Correct, they don’t differentiate between electronic/power mobility devices and manual power mobility devices and that is part of the issue as the law make a clear differentiation between the two types.

 

[Joanna71985]

the red tag does have bearing on the skyliner, just like it does on the buses and monorail. It is also within the skyliner employee handbook. With that said actual enforcement is highly selective and inconsistent.

The red tag has nothing to do with the buses. Unless a stroller/wheelchair has medical tie-downs, it is supposed to be folded

 

[Isthisnormalatdisney]

This doesn't sound arbitrary to me. If someone has mobility issues, it makes sense to limit capacity to make sure the gondola isn't overfilled in the event of an evacuation where the stroller is a mobility device. That won't apply to *every* red tag but it also wouldn't apply to *no* red tags.

It could apply to no red tags. Remember these are the exact same strollers. Infants all struggle with mobility obviously, one family might get a red tag and another might not but they have the same mobility limitations. Disney doesn’t limit the number of infants onto a skyliner nor does Disney limit the number of people who struggle to walk onto the skyliner.

 

[Isthisnormalatdisney]

Capacity depends on the type - "Each gondola has wooden bench-style seating that fits a maximum of 10 people (or six guests if you're riding a wheelchair-accessible gondola). There is enough room for strollers to roll on without having to fold them up. Larger strollers may also use the wheelchair queue."

Yes, when it comes to wagons that is a different situation. In this situation it isn’t involving a wagon.

 

[NaptownMom]

It could apply to no red tags. Remember these are the exact same strollers. Infants all struggle with mobility obviously, one family might get a red tag and another might not but they have the same mobility limitations. Disney doesn’t limit the number of infants onto a skyliner nor does Disney limit the number of people who struggle to walk onto the skyliner.

I don't agree with you. At least some if not most red tags are for children who have atypical mobility issues. In the event of an evacuation I can pick up my infant and run. My 5 yr old with no mobility issues can easily navigate out himself. A child with mobility challenges can be expected to need more space to safely evacuate. This is not an arbitrary distinction. FWIW I am a lawyer.

 

[Isthisnormalatdisney]

The red tag has nothing to do with the buses. Unless a stroller/wheelchair has medical tie-downs, it is supposed to be folded

A red tag is relevant to transportation outside the parks. That is Disney policy.

 

[Just_another_figment]

The boats I’m referring to are the ones where there is just one cast member operating them. They are the small open air ones.

Right, they run both. So if you get the open air you wait for the next, which is the ADA compliant boat. That isn’t being non-compliant. The law says they have to have a boat, not that every single boat running has to be compliant. The resort to parks boats are the exact same. One open air and one ADA compliant. You never have to wait more than a few minutes. There is nothing illegal or non-compliant about that.

 

[Isthisnormalatdisney]

I don't agree with you. At least some if not most red tags are for children who have atypical mobility issues. In the event of an evacuation I can pick up my infant and run. My 5 yr old with no mobility issues can easily navigate out himself. A child with mobility challenges can be expected to need more space to safely evacuate. This is not an arbitrary distinction. FWIW I am a lawyer.

Not to be a smartass, but in the event of evacuation of a skyliner you should not pick up your infant and run. I understand you’re a lawyer but can you pick up two infants and run? Because Disney policy currently allows for more infants than adults onto the skyliner

 

[Isthisnormalatdisney]

Right, they run both. So if you get the open air you wait for the next, which is the ADA compliant boat. That isn’t being non-compliant. The law says they have to have a boat, not that every single boat running has to be compliant. The resort to parks boats are the exact same. One open air and one ADA compliant. You never have to wait more than a few minutes. There is nothing illegal or non-compliant about that.

No, they actually do not run both along the contemporary, wilderness lodge and fort wilderness lodge route. Or at least they do not run both at all times.

 

[thanxfornoticin]

Sorry for my ignorance, but a question. The alleged discrimination is around a large group of 10 having to split into 2 gondolas on the Skyliner instead of fitting into one?