That's annoying especially since their rental agreement indicates that an authorized driver includes the renter's spouse. I was going to rent from them but might have to rethink that. I've used them business trips before and they were fine, but that was on business and just me, not my whole family.We used them in Hawaii. They were pleasant and had a great rate, clean car in good condition- but they did not tell me up front that they charge a fee to add your spouse as a second driver. It was around $200-250, I can't recall exactly.
I've never had to pay a second driver fee for my spouse, that annoyed me.