DH's subscription was due to expire 01 June with a $164 renewal fee. DD, who is a CSR with a major cable company, called to see what discount Sirius would offer for a 5-year customer.
They offered five months for $25, with a pro-rated rebate for the period 06 May-01 June, for a total of $18.34 for five months. The CSR reminded DD to call back in mid-Sept to re-negotiate the $164 yearly fee.
He didn't have to do the reminder, and because it wasn't a sale, he got no commission, so DD spoke with the CSR's supervisor to make sure he got an "atta boy" for good customer service. (This kind of recognition is important at review time and when the CSRs bid for work shifts.)
Queen Colleen