- Joined
- Aug 14, 1998
This morning I called the DVC sales office and asked if I could stop by to sign the documents declining the OKW extension. The quick response was, "Yes. no problem", but the extended version said they'd verify that I could do it before I drove over to SSR. After a few minutes I was asked if I had my deed with me - and when I said I had no need for my deed (since it was just fine as it was), all I needed was the document to decline the offer, it took another few minutes before being told I could go to the sales center and take of everything there.
We arrived at the office and explained what we had been told and were invoted to take a seat in the lobby. We waited about 30 minutes before someone directed us to a tabled seating area - very comfortable. While waiting there I had the opportunity to over hear a DVC guide explaining the program to a couple at the next table. She actually did a very good job of explaining the system and honestly answered questions about reserving at non-home resorts inside 7 months - even using F&W as an example of a time when reservations at BWV and BCV might be difficult at 7 months or less.
After another 15 minutes we were escorted to a private office by a member of the Quality Assurance team. He explained that they needed to print the required documents for each of our contracts - a separate document (in duplicate) for each Master contract and each add-on. We had a total of 3 Masters and 6 add-ons. Each document had to be signed and witnessed and notarized. After signing the first 8 documents we discovered that the last resale was missing (purchased in 1999) so they had to find and print another set of documents to be signed for that contract. The whole process took about 90 minutes including our wait time. Afterwards we were invited to enjoy an ice cream before leaving.
A few interesting comments during the process ... There are about 19,000 OKW members with over 34,000 different contracts. The acceptance of the extension is greater than DVD's original expectation - no numbers were offered for either the expectation or the % of acceptance.
Understandably, they are currently focusing on getting the acceptance documents in order, financed and signed so they have not yet sent out ANY of the declination documents. Many members have not yet indicated whether they will accept or decline the offer , so DVC is trying to contact all members who have not responded before going ahead with the declination documents. An announcement will be made on the member site when those are going out - the documents to decline will be printed and sent by an outside service (the same one that handles many of the DVC informational printing). I would not anticipate members getting these documents until April at the earliest.
As for "stopping in" at the sales office to sign the documents - be prepared for a long wait. They will accommodate these requests, as they did for us today, but they do not have these waiting at the center and each one needs to be prepared individually at the time you arrive.
If you will be in the area and really want to spend the time to sign the documents declining the extension, I would strongly suggest contacting your guide in advance and making an appointment for signing these documents. That way they can prepare them in advance and have a time set aside to have them signed, witnessed and notarized.
There was no pressure at all and no attempt to change our minds. The QA representative was very experienced and very courteous - he was one of the original guides back in 1991 - and made the process very simple.
They are not really set up to do this at the sales center so unless you really want to spend time at the sales center, I'd just wait for the documents to arrive by mail. I am convinced that no OKW owners wanting to decline will have a lien placed on their account or be otherwise penalized until DVC has fully exhausted all means to contact you - so unless you live outside of the US and Canada I'd just wait for them to send the documents. If you just can't wait (or live in Mexico or the UK) plan to call your guide ahead of time, schedule an appointment to sign everything and you should be able to at least minimize the time required for the process.
For those accepting the offer, I would make the same suggestions if you want to do this on site. If they know you're coming, they will try to have everything ready in advance - otherwise expect some delay with that preparation while you wait.
We arrived at the office and explained what we had been told and were invoted to take a seat in the lobby. We waited about 30 minutes before someone directed us to a tabled seating area - very comfortable. While waiting there I had the opportunity to over hear a DVC guide explaining the program to a couple at the next table. She actually did a very good job of explaining the system and honestly answered questions about reserving at non-home resorts inside 7 months - even using F&W as an example of a time when reservations at BWV and BCV might be difficult at 7 months or less.
After another 15 minutes we were escorted to a private office by a member of the Quality Assurance team. He explained that they needed to print the required documents for each of our contracts - a separate document (in duplicate) for each Master contract and each add-on. We had a total of 3 Masters and 6 add-ons. Each document had to be signed and witnessed and notarized. After signing the first 8 documents we discovered that the last resale was missing (purchased in 1999) so they had to find and print another set of documents to be signed for that contract. The whole process took about 90 minutes including our wait time. Afterwards we were invited to enjoy an ice cream before leaving.
A few interesting comments during the process ... There are about 19,000 OKW members with over 34,000 different contracts. The acceptance of the extension is greater than DVD's original expectation - no numbers were offered for either the expectation or the % of acceptance.
Understandably, they are currently focusing on getting the acceptance documents in order, financed and signed so they have not yet sent out ANY of the declination documents. Many members have not yet indicated whether they will accept or decline the offer , so DVC is trying to contact all members who have not responded before going ahead with the declination documents. An announcement will be made on the member site when those are going out - the documents to decline will be printed and sent by an outside service (the same one that handles many of the DVC informational printing). I would not anticipate members getting these documents until April at the earliest.
As for "stopping in" at the sales office to sign the documents - be prepared for a long wait. They will accommodate these requests, as they did for us today, but they do not have these waiting at the center and each one needs to be prepared individually at the time you arrive.
If you will be in the area and really want to spend the time to sign the documents declining the extension, I would strongly suggest contacting your guide in advance and making an appointment for signing these documents. That way they can prepare them in advance and have a time set aside to have them signed, witnessed and notarized.
There was no pressure at all and no attempt to change our minds. The QA representative was very experienced and very courteous - he was one of the original guides back in 1991 - and made the process very simple.
They are not really set up to do this at the sales center so unless you really want to spend time at the sales center, I'd just wait for the documents to arrive by mail. I am convinced that no OKW owners wanting to decline will have a lien placed on their account or be otherwise penalized until DVC has fully exhausted all means to contact you - so unless you live outside of the US and Canada I'd just wait for them to send the documents. If you just can't wait (or live in Mexico or the UK) plan to call your guide ahead of time, schedule an appointment to sign everything and you should be able to at least minimize the time required for the process.
For those accepting the offer, I would make the same suggestions if you want to do this on site. If they know you're coming, they will try to have everything ready in advance - otherwise expect some delay with that preparation while you wait.
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I have to say that I'm extremely surprised! 35% seems really high, especially after reading some posts here on Disboards. Overall, people seem to be more concerned about the bird in the hand versus two in the bush!!! If it truly ends up being 35% when all is said and done, I can't help but think that extension offerings on the other resorts can't be far behind.
