Shoreside Concierge

[LambertLion]

Do you contact them first or do they contact you first? We have our 125 day coming up in a couple weeks and we are PIF but haven't received any instruction or word from them. Only reason we even know about them is bc I've looked it up online. This obviously is our first concierge cruise, but we've cruise many times without it and just want to be ready to send that email at 12:01 to request a cabana. Thanks!

 

[diznymom]

Sometimes. Not a good answer but an accurate answer. Shoreside Concierge is a bunch of different people at different places. Sometimes I've received an email from them before hand, other times I have not. Just be prepared regardless.

 

[LambertLion]

Sometimes. Not a good answer but an accurate answer. Shoreside Concierge is a bunch of different people at different places. Sometimes I've received an email from them before hand, other times I have not. Just be prepared regardless.

Thanks. Will do!

 

[allashore]

U can also call or email them with any questions before the 125 days
they can go over excursion times not all excursions are always offered for each cruise, they can tell you the tasting & times that will be offered, meet & greet days & times, You can plan a lot out before you send your email request

if your window is in a couple of weeks they should have all this information

Some people at shoreside are more helpful then others, if you don't get the answers try again have your conformation # when you call or email questions

 

[Sammie79]

Make sure you hit the send button at midnight. You don’t have to wait until 1201 to send in your request.

 

[Marc D]

I just checked-in for a B2B. I received two emails and two phone calls. If you do not get them around day 130, just write them and ask what you want to know in advance. We usually ask the possible rotations and the times of the tastings. Like @Sammie79 said, send your email the second the clocks turns 12:00. I got a cabana on both cruises that way.

 

[Rob1872]

send your email the second the clocks turns 12:00.

I hear everyone say that, and I've also heard it reported that if you send the email request at 11:59 they won't act on it.
I'd be worried that my clock's 12:00:01 am wouldn't necessarily be in synch with DCL's clock.

 

[Marc D]

I hear everyone say that, and I've also heard it reported that if you send the email request at 11:59 they won't act on it.
I'd be worried that my clock's 12:00:01 am wouldn't necessarily be in synch with DCL's clock.

If you use a connected device, like an iPhone or iPad, and your settings are such as to have the clock synced with the Apple servers, you are fine. I clicked both times at 00:00:01 and it worked.

 

[LambertLion]

Just to be sure, this is 12:00 EST right? I'm in Central, so I plan to send it at 11:00 my time.

 

[Marc D]

Just to be sure, this is 12:00 EST right? I'm in Central, so I plan to send it at 11:00 my time.

Yes, Orlando time.

 

[mostlytraveling4food]

Just a little tip from our recent experience, your requests with Shoreside Concierge needs to be made no later than 3 days before embarkation. After this point, they're unable to send your requests in.

 

[TPgal]

We booked via a TA (big warehouse TA) and didn't get anything from the Shoreside Concierge, but they responded within 72 hours of my one and only request for support on booking a cabana. Other than that it's been radio silence from anything Disney.

I wonder if our reservation is wonky in the DCL system because it was originally booked in 2019 and transferred and upgraded twice. We received a pretty fancy mailing prior to the first cruise which was subsequently cancelled, but nothing since then. Our online check-in went perfectly and we are slowly ticking away these last few days before we head to FL to board.

It's our first time on DCL and we look forward to comparing it to NCL (suite not haven). I do wish you could see the online purchases (decor, flowers, drinks or whatever) on your reservation. I have all the paperwork, but it seems like an easy thing to display on the reservation.