Shore Excursions Group (Grand Cayman)

[TillyMarigold]

Getting excited for our first Disney cruise next month. As first-time cruisers, we had last pick of excursions, so for Grand Cayman, we booked an excursion through Shore Excursions Group. I know they're highly recommended, but all-ashore time that day is 10:30 and the excursion is at 11:30, with a recommended arrival of 11:00 and a 15-minute taxi ride to get to the excursion from the port. I know Grand Cayman is a tender port and Disney excursion participants get off first. It seems very risky to me. I've emailed SEG twice to get clarification on whether we can get a refund if the ship docks on time but doesn't tender us on time, but no answer so far.

Has anyone done an excursion through Shore Excursions Group with such tight timing? Alternatively, has anyone missed an excursion with them under similar circumstances?

 

[BarlowFamily]

YMMV but we missed ours. We had pretty much the same excursion times for a booking we made with Captain Marvin's. I originally booked a 1pm excursion, but they canceled that due to schedule issues and rebooked us for 11:30am. We had to meet at 11am at an office right near the port. Tenders did start around 10:30 am. We got there at 10am and there was already a big crowd waiting. ALL the disney excursions went first and then they started with others. It was 45 minutes after tenders started before we finally got to the port. Even being on the second ship of cruisers not on a Disney excursion. Captain Marvin's was great and rebooked us for an afternoon excursion. It was too stressful though. We have decided we will just book a Disney excursion or wander around on our own in the future.

 

[TillyMarigold]

They finally got back to me and said they could try to move us to the 12:30 excursion instead of 11:30. They also offered 2:30, but with an all-aboard time of 5:30, that seemed too close in the opposite direction.